HT4972 why am unable to hear phone conversations or use the mic with the earbuds

I have done the "cleaning out the lint", still can't hear anyone on the phone but can hear music with the earbuds

As long as you are paired with your bluetooth in your car, your sound will only come out of the speaker or the bluetooth device. Try to disconnect the bluetooth.
Use the speakerphone or a Bluetooth device
Tap Speaker. The Button is labeled Audio Source when a Bluetooth device is available, which lets you select the Bluetooth device, iPhone, or Speaker Phone.
copied from page 63 iPhone_User_Guide

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