HT4990 How come everytime I try to buy something or update something it says wrong security number
Everytime I try to update or buy a new app or even install an old one it says that my security password is wrong and that I have to verify with iTunes support what do I do?
Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.
Similar Messages
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Help please!!! I am very frustrated
Are you using iPhoto '11?
Perhaps the Preferences settings for your Print Products Store do not match your billing address - check the iPhoto Preferences "Advanced" tab > Print Products Store.
Also check the way you have entered your zip code or any number. Do not use blanks within a number.
Regards
Léonie -
I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
HT1725 How come everytime I try to do an in-app purchase, it won't work?
I redeemed a $25 iTunes gift card and so now i have $25 worth of credit in my iTunes store. But when I play my game "Clash of Clans" and i try to make an in-app purchase, it wont let me, my restrictions are off, i have money in my account, but it wont proceed. Everytime i try to complete the purchase, it says "Your Purchase Could Not Be Completed" , "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." and everytime i try to look for the solution on iTunes support, there is no solution.
If you are getting a message to contact iTunes Support then you can do so via this page and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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How come everytime I try to download ANY app it tells me I need IOS 4.3?
I even updated and restored my iPod, no luck. 2nd Generation iPod touch, but even facebook wont install.
Your iPod2G can only run iOS 4.2.1, looks like all updated apps don't support 4.2 anymore.
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I have a good connecion to my wifi and computer to itunes but evertime i download an app it will strt then say verifacation required? Ive verified it before but it still wont let me download help!
Nevermind got it working i was scared for a second!
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I need help. i bought a itunes card and i reddemed it to pay off my debt. how can i use store credit to pay it off ?
If you mean use the balance of the credit and you don't have enough to buy iTunes media, you will have to purchase and redeem another gift card to make up the difference.
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I can normally buy apps on app store but they don't allow me to make in app purchases! They say that my purchase cannot be conpleted and i should as k for assistance in here, what do i have to do? Please help me guys
Kieliusnogueira wrote:
I can normally buy apps on app store but they don't allow me to make in app purchases! They say that my purchase cannot be conpleted and i should as k for assistance in here, what do i have to do?
You will need to do what it says, which is to contact iTunes Support, not to post in these forums. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
I've tried most things that forums have suggested and none work. I've downloaded the latest software.
If that's so then how are Apple expecting me to fix a payment problem if they can't tell me what the problem is :/
They are telling you what the problem is; your payment method has been declined. They will not tell you specifically what apps you still owe for, but that's rather irrelevant.
If I went to my bank would thy be able to tell me what's wrong or will I need to contact Apple?
It depends on what the problem is. First, make sure that you're using one of the accepted cards. If you're sure you are, then I again would suggest you contact your credit card company, tell them that an on-line merchant is declining your card, and ask for assistance. If the credit card company can't or won't help, you can try contacting the iTunes Store, but my guess is that they'll tell you the same thing I'm telling you; contact your credit card company or try a different card. If you do want to try the iTunes Store, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to them.
Regards. -
I think it might be because I purchase something with my moms credit card to buy an item from this app then I had got a visa gift card and purchase another item from the same app and then I seen I still had money on it so I purchase another item and it said contact apple store support to complete transaction. So here I am and need help please someone.
Click here and request assistance.
(79861) -
What do I do???
From what ive looked up on, the only way you can reset your security questions is by using your 'rescue email' thingy. But if you dont have the set up, then you just have to contact apple support.
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Everytime I try to purchase something it says Taht i need to contact itunes support to complete my transaction.. Plz help..
Have you contacted iTunes support (these are user-to-user forums) ?
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
i redeemed my itunes card, but everytime i try to buy a song it does not work, how do i fix it?
Have you tried first redeeming the cart into your account?
iTunes Store: How to redeem a code
Next contact iTunes
Contact iTunes -
For some reason Safari and App store won't open anymore. Everytime I try to open them they crash and it says it's because of the webkit2 plug-in. Anyone know how to fix this problem?
If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
Everytime i try to sign into my iTunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800B0101). What does this mean and how can i fix it?
Hello zabetnz
Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.
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