HT4993 finger print scanner stopped working

When I updated to 7.1 my finger print scanner on my 5S stopper working. Any suggestions?

Have you tried a full restore of the phone.
Hope this helps.

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When I installe Firefox version 4 my finger print scanner quit working. Any fixes for this?

I downloaded and installed Fire Fox 4.0 a few weeks ago. As soon as I downloaded the new software, my finger print scanner quit working. The scanner light that normally appears when ever there is a request for entering a user name or password no longer turned on and the scanner was no longer functional. I removed the new Fire Fox version and re-installed version 3.6.17. My finger print scanner is now working again.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

Finger print recognition stops working after a few uses with IOS 8

Why does my finger print recognition stop working on my IP6 and IOS 8.1.2 after a few uses. I re-enter finger prints and it stops working again after a few uses.

No one here would know. What troubleshooting steps have you taken so far?
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

T420s Finger Print Reader stops Working..

Last night my finger print reader stops functioning for any startup (Power On Password) or the windows password or for the Password Mangaer.
I m running duel boot Windows 8 and the Ubuntu 12.10.
Everything was upto date when i faced this last night.. i tried removing battery and kept it for 3 hours.. Still no use..
Should i re flash the Bios 1.35(already flashed latest)..??
The Finger Print LED doesnt lite or blink at all..
T420s 4170-CTO : i5 2520M, 6GB RAM, 320GB HDD(7200rpm).
Z60t 2513-MCU.

Dahhh
Is the reader showing as a device in Device Manager?
Did the system come with Win 8 if not the why did you do whatever and detail?
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

HP DeskJet 1050 ALL-IN-ONE J410 series Printer Scanner stopped working suddenly

About a month back Scanner in my printer-scanner (DeskJet 1050 All-In-One J410 series) stopped working with a message on screen " HP Deskjet 1050 J410 series was not found". But the Printer was working fine. I have so far taken following steps with results against each -
a) HP Print & Scan doctor (HPPSdr.exe) showed HP Twain Scan faulty.
b) On advice from HP helpline, tried HP Deskjet Full Feature Software & Drivers (DJ1050_J410_1313.exe). It required uninstalling before installing. But uninstalling failed to happen.
c) Finally, with HP Printer Install Wizard (hppiw.exe) help it showed that Full Feature HP Software & Drivers is now installed. For its functionality, it called for its testing on 'print test page' and 'test scan'. After this, printer shows printing jobs in queue but will not print. At present it is limited to photocopying only without printing & scanning.
d) I am caught in a loop, because at the end of hppiw.exe message is '...if tests are not successful, HP recommends using HPPSdr.exe to diagnose and fix any problem' i.e. back to point (a) above.
Any solution to the above problem?

Hi there @sukuma ,
I can see that you have a thread open with @Futoji in regards to the issue however, no response. I would suggest completing his troubleshooting recommendations and reply back to continue the troubleshooting efforts. I hope that helps you!
Here is the link to your other thread: Troubleshooting Thread
Have a great day
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

AuthenTec finger print suddenly stopped working

Hi,
Suddenly today morning AuthenTec software on my notebook (3000 N200 0769) has stopped working. I am not getting the finger print option when I start my vista and further when I open the software it says AuthenTec not installed or sensor is switched off...!!
Please, if anyone can suggest any solution than it will be really appreciated.
Thanks,
Dhaval
Message Edited by Dhaval on 05-02-2009 02:00 PM

Dhaval and mike161,
Please email info[at]authentec.com with the details of your issues and ask for (me) Scott Poole. I will do my best to assist you in determining what has gone wrong with your fingerprint sensors.
-Scott
Moderator Note; e-mail address edited. To help prevent Authentec's spam filter doing over-time.
Message Edited by andyP on 07-01-2009 09:13 PM

Tx2500z Finger Print Reader stopped working

Hi all,
My finger print reader randomly stopped working. It looks fine in device manager, but when I pull up the software it says that it is disconnected.
As I said, this happened out of the blue - it had been working, then it stopped, without me changing any major software/drivers. I've tried updating the driver but to no avail.
Anyone seen this before or have any ideas?

If its anything like the TX1000 series, then your next problem will be your wireless card, then your DVD drive. Then you will need to shut the laptop on and off several times to get it to boot. Then, finially, it will no longer boot at all. If you google your problem, you may find, as I have with the TX1000, that this scenerio is playing out over and oer, and HP is not recalling the defective motherboards. I wish you the best, if your under warranty, get it in as soon as possible!

B570 FINGER PRINT SCANNER NOT WORKING PROPERLY?

I just purchased a Lenovo B570 and the fingerprint scanner doesn't seem to functioning correctly. There are times when I have to scan my finger about 10-12 times before I can get it to work. Then I get frustrated and just enter in my password. I like the feature but it's kind of irritating when it doesn't work right. Is it supposed to be so sensitive? Is there a way to fix it so it wouldn't be so sensitive? Thanks.

have you tried to update drivers?
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_list.aspx?CategoryID=91249

HP 6600 ALL IN ONE PRINTER SCANNER STOPPED WORKING WITH WINDOWS 10 UPGRADE

Upgraded my 2 year old lap top to windows 10 and the HP scanner is unresponsive, printer works fine, reloaded installation CD, nothing, went to HP online and it sends you every where but any fix to this issue

Hello Stringfield, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the HP Print and Scan Doctor.
Please let me know the results. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Finger print scanner not working..

My fingerprint scanner is not working and msg comes as '' FAILED ( unable to complete touch ID setup. Please go back and try again.)hat
any solution for this?? can we replace it??

Contact Apple Support to get it serviced or visit an Authorized Apple Service Provider or Apple Store to do so:
iPhone - Contact Support - Apple Support

Biometrics finger print scanner not working on Qosmio F45 AV411

Hello,
I have a Qosmio F45 AV411 that I have just installed Windows 7 32 bit on. This was not an upgrade, but a fresh image on a new hard drive. I have also got all the drivers to work except for the:
driver_fingerprint_upek_TC00237700A.exe
I have tried uninstalling and reinstalling as well. Is there software that goes with this device as well? I checked device manager, and it says I have the latest driver.
Thanks,
Daniel

Hi,
Try downloading and installing the Validity Sensor driver on the link below.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52664.exe
After the installation has completed, restart the notebook.
Regards,
DP-K
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HP Envy 15z - Finger Print Scanner

The fingure print scanner stopped working.
The driver and software are up to date.

Tre1911,
Welcome to the HP Forum.
                                            Disclaimer / Commentary
      HP SimplePass Series 8 is fussy, fragile, prone to failure, and may stop working for its own reasons.
                                                                                  No Guarantees.
You can try a Hard Reset - this is just a simple device / driver reset and is NOT the dreaded Operating System installation.
There is no Repair option for the Series 8 HP SimplePass program; you can try reinstalling the latest program over the top of itself -- that is, install the program without removing the existing version from the system.
Start with the section named Pile of Rubble - Hard Reset fix in the following Dragon Document:
Simple Instructions to Upgrade HP SimplePass
If the Pile of Rubble - Hard Reset fails to provide the desired results, consider trying other repair options in the document.
For example, You might try the following Sections from the document (in order):
Export Webcards
Complete Backups
Create Restore Point
(Re) Install the Existing Fingerprint Driver from the Device Manager
Next:
If you are running Series 6 SimplePass then:
SimplePass Repair – Series 6
OR, if you are running Series 8 SimplePass, then:
HP SimplePass Software >> sub-section Series 8 >> (Re)Install the latest version of the software over the top of your existing software
NOTES:
Hard Reset is not a Windows Reset. You are OK. No worries. Read the instructions.
Drivers are always (re)installed first, reboot
Software is (re)installed next, reboot
When dealing with Series 8 SimplePass ON windows 8.x, do NOT remove the Native Windows 8 logon Validity software in Programs and Features.
You may, of course, use any / all-of the information in the document as needed and according to your situation.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

My finger print scanner for logging on to web pages no longer works in firefox 4

My laptop has a finger print scanner that manages passwords. You scan your finger to log on to various pages or accounts instead of typing in the log in information. It worked flawlessly in the older version of Firefox, but since upgrading to Firefox 4 it no longer works. I checked and it still works with Windows.

Is the a Digital Persona fingerprint scanner, also used in teh HP SimplePass Identity Manager? If do the company that make the bioscanner have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

Finger Print Scanner is not working after downloading new SimplePass

I upgraded my laptop ENVY dv6 to windows 8.1 and downloaded the compatible simplepass. I installed it and tried to start using it. When i had to swipe my finger for it to register my fingerprint and start using it, the finger scanner is not turning on and is not working.
How do i fix this?
Thank You

my finger print scanner is also not working and detecting the sensor also... can u people suggest to solve my problem.
best regards
karim

Finger Print Scanner is not working after downloading new operating system 8.1

hi,
recently i have installed new OS windows 8.1 for my HP PAVILION DV6 laptop, but my bluetooth and finger print scanner is not working. can any one suggest me solve my problem..
txs
best regards
karim

Hi @sam1211 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and Bluetooth and HP Simplepass complications since doing a Windows upgrade. Here is a link to the HP Support Assistant. Just download and run the application. Just to make sure all drivers and software are updated as well.
Here is a document on troubleshooting and using Bluetooth if needed. Under the tips for finding a Bluetooth device, there is a section on making sure the wireless communication is turned on. This is an important section.
Here is another document with some great information about Bluetooth fixes.
Here is a link to troubleshoot the HP Simplepass software.
The HP SimplePass Identity Protection Software must be updated to v8.00.57 or later. Here is a link to download the latest. You will have to uninstall the old software.
Hope this helps you with the Bluetooth and HP Simplepass.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HT4993 finger print scanner stopped working

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