HT4993 I am unable to open word attachments from my work email ever since I bought the 5c. The word documents just flutters but will not open

I am unable to open word documents as attachments from my 5c. I never had the problem with the 4s. Is it something in the settings?

NiciMac wrote:
Working on reviewing book chapters for a large NPO and have a big problem trying to open multiple Word files attached to incoming emails. Am using OS 10.5.8 and AOL email account, Word for Mac 2008 with auto-updates. If more than one Word file is attached, I get a message, "filename.doc uses a file type that is blocked from opening in this version." None of the suggested work-arounds to open the file (such as from within Word) will work.
Since you didn't describe "the suggested work-arounds" I can only guess whether you've tried this, but in that message there should be a paperclip icon on the left at the bottom of the header. If you drag that icon onto your computer's Desktop, you should see the attachment(s) there. Can you open them by double-clicking?

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