HT4993 I can't get sprint voicemail on the iphone.  It shows but won't play.

My Sprint voicemail shows as visual voicemail, but won't make a sound.  I have consulted a phone vendor at Walmart and the Apple Store "Genius Bar", and I called Sprint.  Each time they reset it, but it won't work afterward.  Help! 

have you tried a reset, hold down the home/power button together until you see the apple logo and then release, then wait for you phone to boot back up.

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