HT4993 I can't reset my security questions, they won't send to my email.

I want to purchace an app but it makes me go to a security question page, I reset my email and push send but the thing to change my security questions won't send and now I can't purchase an app because I forgot my questions, please tell me why it isn't sending to my emails......

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

Similar Messages

  • I'm having problems resetting my security questions it won't send the email

    So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I can't reset my security questions, it won't let me. What do I do?m

    IT won't help me or even let me reset my security questions, what do I do?

    The following has instructions: If you forgot the answers to your Apple ID security questions - Apple Support
    Note the following quotation from that link:
    If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support.

  • Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

    When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
    I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
    Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
    The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
    Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

    I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
    You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

  • HT5312 I can't remember my Answers and i can't reset my Security questions because i don't have a rescue mail what can i do?

    Hi ALL,
    hope you are well.
    I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
    and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
    So please can i have some support.
    I'll appreciate your help.
    Thanks

    Reset Security Questions
         There are several different methods. Try one. If it doesn't work,
         then try the next one. Don't try to do everything at once.
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 How can I reset my security questions if I don't have a rescue email address

    How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

    Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

  • TS1424 I forgot the security/questions, How can I reset my security questions?

    I need a small help please. How can I reset my security/question because I forgot the answers.
    But still I know my Apple ID's password and I can access to my ID.
    Please there is anyone can help me?
    Thanks
    Hana

    Hi Niel,
    Thanks a lot for your considering my email.
    But when I creat the my Apple ID first time I did not put any email the Rescue Email Address I keep it empty.
    What I should do now to reset my security questions?
    Please I need urgent help or advise.
    Thanks
    Hana

  • I can't reset my secure question and i need reset yor secure question in my profile

    i can't reset my secure question and i need reset yor secure question in my profile
    i need this link for reset my securiti question.
    i can't call apple support. please help me by email.
    tanks for your help

    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • How can I reset my security questions so I can buy an app?

    How can I reset my security question so I van buy an app because I am using for the first time my credit card to buy an app and I can't remember some answears .I have made  my Apple id 2 years
    Ago

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101674)

  • How can i reset my security questions and there is no reset my questions below it any help plz

    how can i reset my security questions and there is no reset my questions below it
    any help plz

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101110)

  • I am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

    i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • How can I reset my security questions. There's no reset option

    how can I reset my security questions. There's no reset option

    If you didn't previously set up a rescue email address and have forgotten more than one of the answers, you can't do this on your own. Contact Apple either through the link in that article or by phoning them.
    (76560)

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • I can't reset my security questions, is there any way to fix this?

    I can't remember the answers to my original questions and want to reset them so I can buy music. However, every time I reset them, they just revert back to the old ones. I hit save and it tells me that everything's been set, but if I log out then log back they've reverted back to the old questions. I've tried to contact costumer service through the link given on iTunes but the page just unlessly loads after selecting iTunes, so I have no idea what to do.
    Any help would be appreicated, thank you.

    You can contact the Account Security team by following these steps:
    Please navigate to:
    https://expresslane.apple.com/
    Choose:
    iTunes > iTunes Store
    Then for Topic choose
    Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)
    Choose Continue
    You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.
    If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some security questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your security questions.  You should be able to add a credit card via iTunes or appleid.apple.com> Billing. <-- Very important, or they can nto assist you!!!

  • How can I reset my security questions? Everytime I try again like thousand time all I get nothing. It won't appear my mail. I tried create new Apple ID but I don't have card to buy. I only have iTunes card. I was think about drown my phone in toilet

    How can I reset my security questions? Everytime I try again like thousand time all I get nothing. It won't appear my mail. I tried create new Apple ID but I don't have card to buy. I only have iTunes card. I was think about drown my phone in toilet

    Contact Apple support at 800MYAPPLE and ask them to assist you with resetting your security quesitons.
    They will ask you to verify your identity. Not usually a big issue. Call them ask for assistance.
    They can walk you through getting the security question issues resolved.
    Good luck.

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