HT4993 I Have an Iphone with sprint and my iphone got broken from the back side they told me i have to go to an apple store to see if they give me another one. is tha possible or is there any extra charges?

My iphone got broken is there any way i can exchanged or what can i do?

If it is just the back glass panel that is broken they are very easily replaced at home and a lot cheaper too. The two screws at the bottom of the phone either side of the dock connector need unscrewing and then the back sliding up a little and popping off, then put a new one on and slid it back down and put the screws back in and hey presto!
Technically speaking this will void your warranty and probably not supposed to mention it on here but a replacement is at least $149 (depending on which model you have) whereas the new back on eBay is $10.45 for the iPhone 4 replacement back and screwdrivers or $11.53 for the 4S replacement with screwdrivers

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I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

Sure. You can pay for an out of warranty replacement ( or if you have applecare plus, you can pay the deductible - Which is less than the OOW replacement fee.

I recently backed up my iPad and then I restored it to factory settings. Now, I want to restore it from the back up that I created, but it will not accept my Apple ID password. Is there any way that I can save my data?

Hi,
As I have said in the title, I was supposed to do a restore on my iPad for work. I backed up the device and then I restored it to factory settings as I was instructed. Now that all of that is complete, I tried to restore it from the back up point I created and it will not recognize my Apple ID password. I really hope that I won't lose all of my data, but I don't know what else to do. I have tried entering my password numerous times. I really hope that someone can help me.

Restoring an iPad from an iTunes-generated backup should not require an Apple ID password.
Did you encrypt the iPad backup? If so, then trying to restore will require entering the encryption password.

TS1702 Anyone having trouble with My Brushes vendor? Can't contact the support email they give us?

I got the My Brushes App for iPad 2 - have questions on how to use it but the support email address the vendor gives doesn't work??

Well, it certainly could be a factor. Many Newstand apps are multimedia, and contain sizable files. However, once the download is complete, everything needed to view the issue is generally there, at least in my experience (mostly with NatGeo). Its possible US Weekly is different and designed to access live internet content.
I do see from the App store that this gets quite a few negative reveiws for a variety of reasons.

I downloaded a movie, friends with benefits and went to retrieve it from the rented section of itunes, but it wasnt there. I thought I would not have been charged as it hadnt shown, but, have just been sent the invoice. Can I get a refund?

I downloaded a movie but it never showed in my rented section of Itunes, however, I was charged for it. How can I get my money back? I am no longer interested in renting the movie.

Have you tried doing this - at the iTunes menu bar go to Store and select Check for Available Downloads?

HT201250 how do I restore my pictures and music from the back up external drive. My machine has been serviced by apple and now I can't figure out how to reload the music and pictures.

looking for idiot proof directions on how to restore my pictures and music to my iMAC. It was services and the hard drive cleared of my files. I've reinstalled office 2011 and am now trying to ficture out how to get the pictures and music back. I backed up the machine prior to the service call, but don't seem to know how to restore the pictures and music.

It all depends on how you made the backup and with what application. How was the backup created?

HT201269 Hi. I have recently finished with an emplyer and have backed up my phone and when i go to restore the back to another phone it is asking me to turn off the "find my iphone" before the restor can start. Pronlem is im no longer in possesion of this

Hi. I have recently finished with an emplyer and have backed up my phone and when i go to restore the back up to another phone it is asking me to turn off the "find my iphone" before the restore can start. Pronlem is im no longer in possesion of this phone and can not turn it off.
Any assistance would be great

It's not referring to your old phone, it's referreing to the one you're trying to restore to. Where did you get the phone you're trying to restore the backup to?

I think things would have been better without this icloud mess...... someone help me like it again. 1). i have more than 1 account set up with icloud. so i deleted 1 account from the settings on my iphone to try and switch to the other account and ever

i think things would have been better without this icloud mess......
someone help me like it again.
1). i have more than 1 account set up with icloud. so i deleted 1 account from the settings on my iphone to try and switch to the other account and everything became a huge mess. (on my iphone i LOST some of my contacts, all of my reminders are gone, and nothing is showing up on the ical on my iphone, and only some notes are showing).......
2). everything is still shown on my macbook pro.... but when i tired to go and sync it..... nothing is transfering to my phone........
3). when i log into the 2 icloud accounts i have with icloud(.com) nothing is showing up in there also......
whats is going on..... this is a huge mess for me. i want to go back the way is was like 1-2 years ago. when you can just sync things from the computer to the phone and not have to go through icloud....... ive been struggling with icloud but today just me hate it to the max.
ANY HELP ON HOW I CAN FIX ALL OF THIS.....
THANK YOU VERY MUCH!

the version im using is 10.7.5
im not sure what you mean by you second statement. when i open those application on my macbook its on my macbook but when i sign into icloud. i have those option selected.
maybe my problem is im using the wrong ID...... lol.
is there away you can delete or change icloud accounts/ ID's???

I have applied the icloud on my sisters id accidently. How can I no w remove this information and set up my own Icloud on another computer with out loosing either of our information from the phone

I have applied the icloud on my sisters id accidently. How can I no w remove this information and set up my own Icloud on another computer with out loosing either of our information from the phone.

Please read before going through with this procedure.
If you really want your contact back and you did not do another iCloud backap since you deleted some of your contacts, you can do a hard reboot on both devices with iClouded contacts by holding down the home and lock buttons on each of them for 10 seconds ignoring the slide to turn off thing. Make sure you have iCloud contact services off before doing so. You can then go through the whole set up process until you get up to the backup part. You then press to restore from an iCloud backup (make sure you choose the right backup for the right phone). If you didn't make an iCloud backup before the contact incident, you will have to use your two-month-old iTunes backups. Each phone should have their contacts the way they were from your last backup. You then go into Settings>iCloud>and turn off contacts. You then can choose if you want to keep your current contacts or not. Turn this off on both phones just incase you add another iCloud device to the mix later on. Now your contact lists are no longer linked (Caution: side effect may include lack of edit button). You may now add and delete contacts as you please without it happening on your other phone.
Thank you for choosing Apple.

Does an iphone 3gs come from the box with a 30 pin female connecter or do i have to buy one sepretly?

Does an iphone 3gs come from the box with a 30 pin female connecter or do i have to buy one sepretly?

Sorry, but you are not addressing Apple here, we are all users in these forums, just like you.
If you buy an iPhone from another country, the warranty and service can only be handled in the country where it has been bought. Since Apple does not sip internationally, you'll have to bring the iPhone back in person or send it to someone who can do that for you in the USA.
The warranty regulations are clear about that: Read Apple’s One Year Limited Warranty for iPhone

I had over 200 e-mails. I went to my webmail and deleted most of them. However, my iPhone still shows 200 e-mails. How can I force my iPhone to update from the e-mail server? Or will I have to delete each e-mail from my iPhone as well? Thanks.

I had over 200 e-mails. I went to my webmail and deleted most of them. However, my iPhone still shows 200 e-mails. How can I force my iPhone to update from the e-mail server? Or will I have to delete each e-mail from my iPhone as well? Thanks.

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

I recently updated my iPhone 4s to ios6, and lost 1200 odd contacts. I have a backup from about 4-5 months ago avaiable. Can I add/update contacts from the back up rather than restore which i assume will literally delete any new contacts added...?

I recently updated my iPhone 4s to ios6, and lost 1200 odd contacts. I recently sold my macbook air and also my mac book pro, so have no recent backups avaiable. I have a backup from about 4-5 months ago available on an external hdd as a time machine backup. Can I add/update contacts from the back up rather than restore? The reason i wish to do this is because in the update i didnt lose any messages, so all of the people i have met and networked with since that last update those many months ago, i have in my messages listings. They are all unidentified numbers at present but over time i will be able to work through the messages and based on the conversation recall who each was with. Also, yesterday, some two weeks after the update had left my contacts list entirely empty... a vast majority just reappeard, though all of them are without any phone numbers, all just emails or facebook contacts. This is the work of facebook not mac/ios6 isnt it...? Any help here would be greatly apprecaited. I am about 2 days from flying to canada and having those contacts would make life a lot easier.

You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.

HT4914 My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions? Our devices are synced to the same computer and we currently download titles from the same library.

My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions? Our devices are synced to the same computer and we currently download titles from the same library. We both use separate apple id's on our devices.

You need to reconfigure your phone for use with your Apple ID. I suggest you restore yours as new then reconfigure it with your information and Apple ID. Be sure to disable Find My Phone, if it's enabled, before proceeding.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

My experience is with the iPhone 4S and the "new" iPad, both of which I ordered early on the opening pre-order day. In both cases the wording from Apple during the media event was "pre-orders will start on ABC date for delivery on XYZ date" which was also the same day they were to go on sale in stores. In both cases, the UPS truck rolled up earlier than usual XYZ date as promised to hand me my new iPhone/iPad. In both cases there were instances of confusion due to some pre-order confirmations stating incorrectly "SCHEDULED SHIPPING DATE: XYZ". In both cases that caused much fear, panick, and trepidation that fed upon itself as it permeated a widely scattered forum linked community of "adults" that seem to collectively revert to a state of childish impatience and ultimately child-like glee as they obsessively refresh their dedicated tracking browser window; become convinced that there is no hope of escaping the dread delayed shippment, and then finally receive their new toy exactly when they were supposed to. Not that I personally would ever succumb to that of course. Er uhm ... it's just what I've seen you know .. nothing I can really relate to.

I purchased a Genuine Apple iPhone Lightening Cable from the Phone Shop I got my iPhone from, it has broke due to no fault of my own and it's the 4th one I have had, will Apple replace the cable?

I purchased a Genuine Apple iPhone Lightening Cable from the Phone Shop I got my iPhone from after the one I got with my phone broke, it has broke due to no fault of my own and it's the 4th one I have had, will Apple replace the cable for free or not?

The original cable has the iPhone's 12 month warranty and any items purchase as accessories also have a 12 month warranty
Assuming there is no user damage or misuse

HT4993 I Have an Iphone with sprint and my iphone got broken from the back side they told me i have to go to an apple store to see if they give me another one. is tha possible or is there any extra charges?

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