HT4993 My credit card was charged 7 times on one in-game app I bought.

What do I do?

I would either contact apple or the app developer.  So go to the app  store on your PC and find out any info.

Similar Messages

  • HT1918 My credit card was charged 5 times what do I do

    My Credit card was charged 5 times from itunes what do i do

    Try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

    Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
    How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
    Thanks in advance

    Hi Marvin,
    Thanks for visiting Apple Support Communities.
    Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Best Regards,
    Jeremy

  • HT204088 My credit card was charge with out my approval, how can I get support with the issue?

    My credit card was charge with out my approval, how can I get support with the issue?

    If it's a purchase that appears on your purchase history (and not a temporary store holding charge which is made each time that you add or change your credit card details) and nobody else has access to your account and/or devices, then you can either try the 'report a problem' link from your purchase history to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201318 I upgraded my iCloud storage capacity for a higher tier and the device does not actually reflects said upgrade. How can this be resolved since my credit card was charged

    I upgraded my Icloud storage capacity to a higher tier and my Iphone does not reflect the change although my credit card was charged and the device is nor properly backup. How can this be resolved?

    It seems to take up to a couple of days for the upgrade to take hold, at least that's the experience of some users.  Give it 24 hours before contacting apple.
    For customer service issues, go here...
    https://expresslane.apple.com/Issues.action

  • HT1933 I make a purhase on March 6 at 11:33 Order number MHOXX3TK9J for $1.99 and my credit card was charged $20.00 can you please help me find out why this happened

    I made a purchase on itunes on March 6 at 11:33 order umber MHOXX3TK9J for 1.99 and my credit card was charged $20.00 please help me find out why this happened.

    Contact iTunes support at the link below.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • My daughter added songs with her I Tunes Card and My credit card was charged, what do I do?

    My daughter added songs with her I tunes card and my credit card was charged, how do I get it off my credit card?

    What process did your daughter use, there is a specific format to redeem an iTunes gift card. The gift card must be redeemed using the Redeem link in the Quick Links on the right side of the iTunes Store in iTunes on a computer or the Redeem button at the bottom of both the iTunes and App Store apps in iOS. Redeeming the gift card then applies the value of the card as an available credit to the user's iTunes account. The credit is used first before any bank card also stored in the account. If the purchases use the entire credit and there is an additional balance due, it will be charged to any bank card stored in the account.

  • HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    Contact Apple at:
    https://expresslane.apple.com/
    Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

  • TS3988 My credit card was charged about $100 for 8 different transactions.  Five were for 9.90.  These dates are Aug. 6, 7, 28 and 29.  I have not ordered anything and don't know what they are for.

    My credit card was charged about $100 for 8 different transactions.  Five amounts were $9.90.  These dates are Aug 6, 7, 28 and 29.  I have not ordered anything and don't know what they are for.  Please help me.  Linda Feddersen

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    Linda.. if you have not done so, contact your credit card company so they can monitor your account.
    And change your Apple ID password ASAP >  Apple ID: Changing your password

  • HT3702 Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?

    Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?

    You've checked the purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    There are instructions on this page for viewing / managing / stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
    If nothing shows on your iTunes purchase history (you don't have a Mac and have any purchases in the Mac App Store), and you only have the one account, then you should contact your card issuer.
    If something does show on your history but you didn't buy it, and nobody else has access to your account or devices and made the purchase, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

    I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

    If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT4009 My credit card was charge for an app that isnt downloaded to my phone

    I Purchased a game to my Iphone 4s but it didnt download and my crdit card was charge 3 times for it ..How can i solve this problem

    contact the iTunes store
    https://expresslane.apple.com/Issues.action
    Go to iTunes under product and then select iTunes store. After that it will show you a list of topics, pick the one that matches you problem and then it will let you pick a sub category, and hit continue. Press on the envelope, After that all you need to do is fill out your full name and e-mail address and under Briefly provide any other details you think we need to know, write the problem you are having and iTunes store will get back to you in 48 hours or less, they will get back to you in 24 hours if there not really busy.

  • HT3702 My credit card was charged twice for storage upgrades.

    My credit card was charged twice

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?

    Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?

    Did you check your purchase history to see what the charge was for?
    It could be:
    iTunes Store & Mac App Store: About credit-card authorization holds

  • HT3702 I can not connect to iTunes Store.... & I was charged 3 times for the same game.

    I was charged 3 times for the same game.  I need a refund on them & reimbursement for overcharge fee... 

    I just posted about this.  I see now I'm not the only one.  They are thieves!

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