HT4993 my phone is locked and I cant remember my password

My phone is locked and I cant remember my password

You can login to your iCloud account and remove the iPhone for our devices and then restore by the recovery mode as described in http://support.apple.com/kb/HT1212 or you can do a remote erase from the iCloud account.

Similar Messages

  • HT201263 The home screen is locked and i cant remember the password. how can i unlock my screen?

    The home screen is locked and i cant remember the password. How can i open the screen?

    Hey 1966Gt6,
    I found an article that goes over what to do if you've forgotten or can't remember your passcode. Check it out here:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Regards,
    David

  • I have an i phone 4 and my screen is locked and i cant remember the password is there any other way to unlock it

    I have an i phone 4 and my screen is locked I can't remember the code is ther any other way to unlock it

    I think you can fix by plugging it in and restore plus back up. Go to apple.com to see if there would be another way.

  • My ipod is on lock and i cant remember the combination

    i acidentally put my ipod on lock and i cant remember the combination. what do i do?

    Damon,
    From your link;
    "Unlocking iPod
    You can unlock iPod in one of two ways:
    1. Enter the combination on iPod using the same controls you used to set the combination. If you do not enter the correct combination, the digits onscreen flash red. When you enter the combination correctly, iPod will unlock and return you to the last viewed screen.
    2. Connect iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked."

  • I have an apple i phone that is disabled because cant remember the password to get into the phone i was told to sign into i tunes to be able to unlock my phone. i have i tunes i get into on my i phone but can not get into it on my computer??

    i have an apple i phone that is disabled because cant remember the password to get into the phone i was told to sign into i tunes to be able to unlock my phone. i have i tunes i get into on my i phone but can not get into it on my computer??

    Hey grandkids7k,
    Thanks for the question. The following resource provides troubleshooting information if you have forgotten your passcode:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    Thanks,
    Matt M.

  • HT1414 my sons ipod is locked and he cannot remember the password, how do I unlock it ?

    my son's ipod is locked and he cannot remember the password , how do we unlock the itouch?

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store    

  • HT1414 i cant reset my ipad as it says i neeed my password typed in when conecting to itunes and i cant remember the password thats why i am atempting to restore my ipad any help guys???

    i cant restore my ipad because i cant remember my password thats why im trying to restore it any ideas how to get round this

    You will need to restore using Recovery Mode. You can read about it here.
    http://support.apple.com/kb/ht4097
    Or you can follow these instructions.
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • HT4623 what if my phone is locked and i  cant get in it how do i turn it bacl on

    Please help guys my dd tried to many times to unlock phne so it has now loced up..what do i do.. thanks in advance

    all you can do is restore the device by connected to itunes. search for passcode lock and you will see how to put your device in recovery mode and restore.  hopefully you have a backup and you will not lose any information.

  • My ipod locked and i cant remeber the password how can i open it and change the password?

    my ipod locked and i forgot the password is there anyway i can open it without haveing to reboot the whole ipod to factory settings.

    Hey 1966Gt6,
    I found an article that goes over what to do if you've forgotten or can't remember your passcode. Check it out here:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Regards,
    David

  • My mum set my itunes account up a few years back and she cant remember the password for my email or the security questions can anyone help as i  ow have an ipad mini from ipod i changed over my settings bought a top up and can not purchase any thing

    my mum set up an account for itunes a few years ago but she cant remember the question recovery answers can anyone help as i can not purchase anything 

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • How do i get my new icloud sign in created on my windows computer to sync to my phone, My phone keeps displaying an old icloud username and I cant remember the password to it

    How do I get the sign in information for icloud on my computer to sync to my phone?  On my phone I have an old icloud username that wont go away or allow editing.  I have updated on my computer and it will not sync to my phone.

    You need OS X 10.6. Make sure your computer meets the requirements and get it here fir $19.99
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

  • HT4061 'iPhone is disabled connect to itunes' pls assist how i can enable my iphone as the slide is locked and I cant enter the password

    the slide on my phone doesnt work, can someone advise what I need to do to enable my iphone as I cant use it at the moment/.

    Welcome to the Apple Support Communities
    See > http://support.apple.com/kb/HT1212

  • Have i phone 4s. phone is disabled and I cant remember info to reset. how can i factory reset?

    how can i reset a 4s that i forgot pass code to? I dont remember all the information when i set up account. Can i factory reset?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • I cannot install mac os x snow leopard as i dont have the previous installation disk os x 10.5.8 and I cant remember the password for the mac. How can I install snow leopard.

    Hi I have just received Mac OS X Snow leopard but when I tried to install it i couldn't as I have forgotten the password for the mac and I can't find the disk for OS X 10.5.8 its running on. Is there any way to install the new software without both of these?

    you can reset your password. restart, and hold down Command-s before the apple logo appears (when the screen is white). you will see scrolling scripts until you see something like "root:" then type /sbin/mount -uw / to mount the disk. after that, type sudo passwd admin or whatever your admin password is. type in the new password two times. it doesn't show what you typed when you type the password so make sure you are pressing the right keys. after you done that, type exit to start up the computer. now you will be able to login with the new password.

  • My icloud email address is wrong and i cant remember the password what do i do?

    my real email adress is not on my icloud account what can i do to change it
    <Emails Edited by Host>

    If you mean your ID name, you can go to https://appleid.apple.com to manage your ID and click Edit next to your Apple ID and change the name.  You will get a pop-up message telling you what the requirements of the name are.

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