HT4993 my scrren is black but sound is coming out and holding down the lock button and home button doesnt work

I have a Iphone 4s and it is currently updated to the newest software which i believe is IOS7.2 and the screen is black but sound comes out, but it sounds like my vloume is halfway turned up. i can recieve calls and send out calls, i just cant see through the screen. And i tried charging it and i tried pressing down the lock button and the home button, but still nothing seems to work.

Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
For Mac
http://support.apple.com/kb/ts1591

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If you have a shattered screen and the lock button doesnt work, but you only tell the apple store about the lock button, will they give you a whole new phone, or just fix the button. Even if you still have warranty

I recently broke my lock button when it dropped, and wont work again, also i shattered my screen a while back, but it didnt bother me. Now that i want to get the button fixed, will the apple store only fix the button, or the whole phone. I still have 2 weeks of warranty left so it's not like they'd fix one thing and not the other when either way they'll both be free ya know?

They will not give you anything.
They wil either return the device as is or replace it at the out of warranty replacement cost.

HT1459 i have an ipod touch that is amounted with WAY to many minutes and we do not know the password. i would reset it with itunes but i cannot turn it off for the top lock button doesnt work. how do i restore it to factory settings or fix the lock butto

I have an ipod touch that i would like to restore to factory settings. Having said that the ipod is locked for over 1,000 minutes and i do not know the password. I know the trick of holding down the lock button and home button at the same time until the "Connect to iTunes" message pops up, but the lock button on my ipod does not work. Is there anything i could do? I really could use some help im very stuck!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Or try using this program to place the iPod in recovery mode
RecBoot: Easy Way to Put iPhone into Recovery Mode
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

my iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

Is it the Home button that doesn't work, or the Power (Sleep/Wake) button? If the Power button works, you can switch it off. Not sure how you have been able to do anything without the Home button working?
Cheers,
GB

My iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

my iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

Unless somebody else has a micracle workaround I don't know. Probably get the phone in for repair since it has been living on borrowed time so far and now you absolutely must have a working button.

After we installed a new airport extreme, the imac running snow leopard displays black box msgs saying to hold down the power button and or the reset button and then restart your computer. Can anyone provide info that can help resolve this issue?

Experiencing similar issues on both imac and power book: after replacing an original airport extreme with a new airport extreme both computers display a black box msgs that reads: "...turn off your computer by holding down the power button and or the reset button for a few seconds and then restart your computer."...
one of the printers are usb'd to the imac. The printer is not "seeing" the imac nor will it print wireless from the powerbook which was the norm prior to the upgrade on the airport extreme.
Upon restart, the imac does not "see" the wireless keyboard or the mouse until it is "found" again.
At this time the imac or the powerbook can get on line.

It sounds like your computer is getting Kernel Panics. Please look at About "You need to restart your computer" (kernel panic) messages and if the message seen on your display is like the one in the link then you have confirmed you had a KP. KP's can be tough to track down because they can be caused by software or hardware. The first place to start is to post the complete crash log so we can look at it, often there are clues in the log. You can find it at:
/Library/Logs/DiagnosticReports

I watched a video on my iphone, and it worked fine. I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button. Everything else worked, and

I watched a video on my iphone, and it worked fine.
I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button.
Everything else worked, and I could freely enter information and open other Facebook entries, but when hitting the "play" button or clicking on the video it immediately bought up the spinning beach ball, and would never clear. Any solutions?

Did you try viewing the video in a different browser? Firefox or Chrome maybe?

My screen is smashed and lock button doesnt work, i pay insurance but apple is making me pay $230 when i havent even had my phone for a year! This happened to my friend and they just replaced hers :(

My screen is smashed and lock button doesnt work, i pay insurance but apple is making me pay $230 when i havent even had my phone for a year! This happened to my friend and they just replaced hers :( :(

Apple doesn't sell insurance. Talk to your insurance company. The warranty does not cover accidental damage or abuse.
If you purchased AppleCare+, you can get up to 2 discounted (US$49) replacements over the course of 2 years for user inflicted damage. Sounds like that's not what you have.
As I said, talk to your insurance company.

I have an iPhone 4 and want to be able to send photos via ams. I hold down the copy button on the picture but when I go to paste it in the text of a message it won't paste. Any ideas on this please.Thanks

I have an iPhone 4 and want to be able to send photos via sms. I hold down the copy button on the picture but when I go to paste it in the text of a message it won't paste. Any ideas on this please??Thanks

No phone can send photos via SMS. You would need MMS (or iMessage or a 3rd party app such as WhatsApp). SMS messages are limited to 160 characters of text only.

My iphone 4s has a black screen. If I hold down the on button, it will occasionally flicker and then go black. How do I get it to turn on?

My Iphone 4s has a black screen. If I hold down the ON button, it will occasionally flicker and then go black again.
Is it dead? Is there any way to fix it? It's sitting in a bag of rice right now, a desperate measure.

Are you saying it got water damage? If not what mende1 suggested, or the following
http://support.apple.com/kb/TS3281
is the way to proceed. If it got wet all bets are off.

Hi i have a apple ipod touch 3G the power button doesnt work so i cant ever turn it off but i got home and my screen is just plain white how do i fix this thnx

i need some help i have a 3G ipod touch the power button doesnt work at all but i got home and my screen is just plain white how do i fix this

Let the battery fully drain. After charging for an hour try a reset (may not work).
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your comnputer and try to restore.
- If the screen is still white then it appears yu have a hardware problem and appointment at the Genius Bar of an Apple store is in order.

HT1320 Hello! My name is Ed. I'm having trouble with my Ipod classic, it keep freezing up on me and i can't unfreeze my Ipod. I hold down the menu button on the wheel and still won't do anything. All my Ipod classic do this. But my Ipod Touch, I don't hav

Hello, my name is Ed. I'm with all my Ipod, I have (4) they all keep freezing up on me when I play my devices. But my Ipod Touch I don't have this problem. On my classic I'll hold down menu botton on the wheel. But thing happen, I'm tired of letting battery go dead and recharge it, just to freeze up again. I made it work one time by holding down the menu button. That's about it. I need help.
Ed Shelton
PS I don't know operation system on my ipod classic, but on my mac book pro i am using (11.0.2) my mac os x (10.6.8). So, I try to take a quess at my os my classic

Holding down the center/select button and the menu button will reboot your ipod. See if that helps. Also, I'd recommend something else- I had nothing but trouble with my ipod classic until I spent $20 to get Mac OS Mountain Lion. It did what you said and sometimes wouldnt play, or wouldnt power on...
Try rebooting your ipod and let me know what happens and maybe in the future obtain Mountain Lion to aide your ipod in functionality.
Good luck!

I keep getting a black screen that says hold down the restart button

I keep getting a black screen that says to restart my Mac G4 1.4 Ghz. I'm using OSX 10.4.2 The black screen tells me to hold down the restart button. Anyway pressing the start button doesn't do anything. No response using the button on the front of the Mac either. This just started today. I end up having to unplug the Mac. If I start it with the option key held down and choose my OSX disk, the one I normally use it real let me log in as usual. I've repaired disk permissions. Came back to it again a few hours later started the system up it did the same thing.
Does anybody know what's going on? What this behaviour means?

Hi, David. Welcome to the Discussions.
You are describing this message, which indicates a kernel panic.
See my "Resolving Kernel Panics" FAQ. This FAQ includes step-by-step instructions for identifying and resolving some of the most common causes of kernel panics. The FAQ is a roadmap: start at the beginning and work systematically through the end, i.e. the "If all else fails..." section.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

While downloading an ITunes upgrade, my Ipad froze. All I see is the Itunes logo and a picture of a USB cable. Everything is frozen. Tried resetting by holding down the wake button but I get no slider button. IPad is frozen.

While downloading an ITunes upgrade, my IPad froze. All I see is the ITunes logo and pic of a USB cable on my screen. Tried to hold down the wake button while connecting the USB cable to override it but no results. Still frozen with ITunes logo. Any thoughts or suggestions?

Force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

HT4528 Iphone 5 screen will not turn on, tried to restart but lock button doesnt work too well

Iphone 5 screen wont turn on, tried restarting but lock button doesnt work too well

Hi gavin149,
If you are having issues with an iPhone that isn't responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden

HT4993 my scrren is black but sound is coming out and holding down the lock button and home button doesnt work

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