HT4993 the add call button and the merge button isnt working.

I have had my sprint I phone 5 for about 5 days.  I use my phone for business and Im not able to use the add call button or the merging button for conference calls.  It almost makes me want to take it back and grab a droid.  I really believe in mac I have 3 laptops but this I phone just isnt working properly.  Does anyone have any idea what could be the problem?

Contact Sprint and see it this is a feature that they support. To the best of my knowledge they do not support it.

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