HT4993 there are some problems with my iphone
my uncle bought a iphone 5 in the USA from Sprint, full price with tax, unlocked ,it is very good , but now he give it to me as a gift using in china with local carrier,I found it can not working anymore including facetime imessage sending message call somebody ect. This is very serious for Apple and me! can you help me?
Information of my iPhone:
SN:DN*******8GH
<Personal Information Edited by Host>
Sorry, but your Uncle wasted his money. Sprint iPhone 5's are NOT sold as officially unlocked, the sim slot is in fact locked to Sprint & can only be officially unlocked by Sprint. However, Sprint will not authorize the unlocking of the sim slot unless you are a current customer using the phone on Sprint's network. Thus, there is no way for you to activate the phone or get the sim slot unlocked.
Send it back to your Uncle, as it will be useless to you for anything other than a paperweight. And no, Apple can't/won't help you.
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Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
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http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
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One thing you could do is to go into a dfu mode and restore your phone again
This is how u enter into dfu mode
Plug your device into your computer.
Turn off the device.
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See Here > http://support.apple.com/kb/HT1808
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Thank you!kaheejazminelee wrote:
...I have NO idea what to do! And I need itunes to back up my phone!
Any help is very appreciated!
Does anyone know what I have to do to get my battery working normal again? And what I have to do to get my itunes to "not have a problem with my iphone?
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