HT5007 I had a old iPhone 5 and it broke. I went to the Apple store and they gave me a new one. This new iPhone won't download any music. Can I have help?

I had a old iPhone 5 and it broke. I went to the Apple story and they gave me a new one. This new iPhone won't download any music. Any help?
I'd really appriciate it!

annalisefritz wrote:
I had a old iPhone 5 and it broke. I went to the Apple story and they gave me a new one. This new iPhone won't download any music.
A few more details please.
Did you connect it to your computer?
Does it show up in iTunes?

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I have an iphone 5 and and ipad3 which I wish to sync.
I went to Apple store and tech unable to do this - wasn't happening and said there was an icloud problem and to go on line to find out, as they didn't do icloud issues in the store.
I've backed up my phone in the meantime.
I want to be able to read my kindle books and access contacts between these items.
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Jmartin31 wrote:
My iPhone 4s has been blocked due to forgetting my password, I can't remember my email or password to unblock my phone. If I went to the apple store and took some kind of ID or phone bill for proof would they be able to unblock my phone?
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HT5007 I had a old iPhone 5 and it broke. I went to the Apple store and they gave me a new one. This new iPhone won't download any music. Can I have help?

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