HT5030 itunes cannot locate or access the itunes64.msi file to update

itunes cannot locate or access the itunes64.msi file to update

Okay. Let's try newer versions of the instructions, then.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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Itunes cannot locate or access the itunes64.msi file to update

My ipod automatically updated itself and now cannot use the older version of itunes on my computer.
I have itunes 9.0.0.70. When I try to uninstall it or update it I receive this error message:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again. or enter an alternate path to a folder containing the installation package 'itunes64.msi' in the box below."
I've manually located the file and it still will not use it.
Help!

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again. or enter an alternate path to a folder containing the installation package 'itunes64.msi' in the box below."
These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Itunes is asking me for thhe itunes64.msi file and i cant find it, i can't install the new itunes nor open the old one now. someone help me please?

im having problems installing the newer version of itunes, and removing the older one, im basically itunesless because it keeps on telling me i need the itunes64.msi files which i cant find on my laptop. please help

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Trying to update iTunes but apparently I am missing iTunes64.msi file. What can I do to update?

What can I do to update iTunes when it needs iTunes64.msi file which I don't seem to have anywhere?

Hi rachelvariety,
Welcome to the Apple Support Communities!
I understand that these types of situations with iTunes can be very frustrating. In this situation I would suggest removing iTunes and its related components and then install the person you need directly from the Apple website. Please use the attached article for information on what components to remove and the order to remove them.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Remove iTunes and related components from the Control Panel.
Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Cheers,
Joe

HT1426 How do I find the iTunes64.msi file for my iTunes on Windows 7?

iTunes64.msi is missing and I can't update or uninstall my iTunes without that file. Is there any way to either download it or find it? This is the message that pops up when I try looking for it.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

HT1222 When I try to install iTunes 10.7 it says it can't find the iTune64.msi file. I can't seem to find a replacement download for that file.

I have ITunes installed on my PC which runs Windows Vista in support of my IPad. When I try to install the update for ITunes 10.7 version, it says it can't find the "itunes64.msi" file. How do I correct this, or where can I find a download for the itunes64.msi file?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Itunes cannot locate my files on the external hard drive - I changed preferences but still not locating songs?

itunes cannot locate my files on the external hard drive - I changed preferences but still not locating songs?

This work for the most part:
https://discussions.apple.com/message/20361846#20361846

When i connect my ipod to the computer a box pops up and say that itunes cannot locate this device, and if the problem persists to uninstal itunes and then reinstall. Well i have my own user on tunes so if i uninstall ituneswill it uninstall on all users?

when i connect my ipod to the computer a box pops up and says that itunes cannot locate/read this file, and if the problem persists to uninstall itunes and then reinstall, but i have my own user on the computer, so if i uninstall it on my user will it uninstall it on every user?

Hello BPeery,
I would go through ALL the steps here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Let us know how it goes.
Hope this helps.
~Julian

Error from iTunes Setup Asst -- iTunes cannot locate the CD Config folder

It says: iTunes cannot locate the CD Configuration folder, so you cannot import or burn CDs and DVD's. This folder must be in the same directory as iTunes.
Because of space issues, I moved iTunes to run off of a portable hard drive (it's a silver iomega 100 GB drive, if it matters). I had to uninstall and reinstall iTunes and import the old library into iTunes to get it to work, but now it's giving me the error.
I just imported music from a disc, so that works actually, but when I try to burn a disc, it says "disc burner or software not found." I'm flummoxed.
Diagnostics are below:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D820
iTunes 7.0.2.16
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.1
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
Video Driver: NVIDIA Quadro NVS 110M \GeForce Go 7300
IDE\DiskST980825AS_____________________________8.02___, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHTS421210H9AT00_______0000, Bus Type USB
IDE\CdRomSONYDVD+-RW_DW-Q58A____________________UDS2___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.
Failed while scanning for CD / DVD drives, error 2500.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Any help anyone could provide would be much appreciated.
Dell Latitude D820 Windows XP

Howdy beanettejurke,
The article linked below provides troubleshooting tips that’ll resolve optical drive issues, like the CD alert you’re seeing when launching iTunes on your PC.
iTunes for Windows: Troubleshooting CD issues caused by device filters - Apple Support
Cheers,
-Jason

HT1657 I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

What did you use to download it with? iPad? iPhone? Computer?
If it's an iPad/iPhone, play it using the videos app.
If on the computer, look on the left side of iTunes in the library under movies.

I have an iPod 5th gen. My audiobook playlists disappeared. They show as "on this device" in iTunes, but I cannot locate them on the device. Even the audiobook tab has disappeared. This happed after the most recent iTunes udate.

I have an iPod 5th gen. My audiobook playlists disappeared. They show as "on this device" in iTunes, but I cannot locate them on the device. Even the audiobook tab has disappeared. This happed after the most recent iTunes update.

- Delete all AB and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Audio Book (if present) and delete
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

What does this mean? iTunes cannot sync photos to the iPhone because you do not have write access to the folder "iChat Icons"

Can anyone help me please? My iphone originally was linked to my PC. I downloaded over 3,000 pictures from my PC to my iphone. Since then my PC broke and now I have a macbook pro and the macbook doesn't recognize all the pictures from my pc. I get the following message.
-iTunes cannot sync photos to the iPhone "Daniel's iPhone" because you do not have write access to the folder "iChat Icons".

Hi,
I picked up on this Post as I was searching for "iChat" in non iChat places.
A Mac will contain a Folder for "iChat Icons"
It is kept in Hard Drive/System/Library/Application Support/iChat icons
There are about 9 sub folders here including Planets, Guitars, Feng Shui and so on.
They are normally accessed in iChat to be your Own Buddy pic.
They way you have phrased your posts suggests you have a folder on your phone called "iChat icons" which may have been created by the PC.
For people who know more about iTunes than I do to help will need to know where this Folder is exactly.
10:43 PM Saturday; June 30, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

When i download mixtapes itunes cannot locate the songs

i download free mixtapes off datpiff and when they download they open a folder in my documents, when i open the song they open on itunes. Lately they will download but when i close the folder i opened them from itunes cannot locate the songs and i cant put them on my iphone.

Kbick, Glad it helped.
By the way, if you don't want to clutter your desktop, you can put them into your iTunes Media folder. The important thing is to make sure you are using the extracted files, not the ones in the Zip folder.
Enjoy the music!

ITunes cannot locate purchased music. It was stored on an external hard drive that has crashed. How can I recover the songs?

iTunes cannot locate purchased music. It was stored on an external hard drive that has crashed. How can I recover the songs?

Hello, nwestpha.
Thank you for visiting Apple Support Communities.
You may find this article helpful in locating your missing media.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Cheers,
Jason H.

HT5030 itunes cannot locate or access the itunes64.msi file to update

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