HT5035 I added a 25 gift card to my account and it showed up on the account.  However, my previous balance of $6.08 was deleted.  Any other's with this problem.  I sent the message in to Itunes but haven't heard back yet...

Hello,
I added a $25 gift card to my account and when I did, it deleted my previous amount of $6.08.  It is kind of like a parking meter.  Anyone else with this problem?

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

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