HT5035 I had a balance of $5.30 on my account. It disappeared when I added a $25 gift card. I have tried to get this issue resolved thru email. I need a call back. Where do I look to get a call back number for this issue

I have already contacted apple thru email, twice. I don't see that they have an option for a call back for a missing iTunes balance, I did however see where I could get a call back(and did) for not being able to sign in on another device to make a purchase. This problem was resolved quickly for this device. I told this rep about the unresolved problem of the missing iTunes balance and he said he could transfer me but the wait times are very long. In my 2 email correspondences on this missing balance issue both times I was told to check my balance history- which does not resolve the issue that I am having to go thru a huge hassle to get my missing balance back prior to my card purchase. I had a balance of $5.86 show on my ipad2 and on my Mac book pro prior to applying the $25 gift card. Then the balance showed only $25 after apply my gift card, now here's what's weird: aprox. A week and a half later I sign in on my iPod touch and shows a balance of $5.30!, but when it has me resign into iTunes that balance disappeared, and the $25 gift card balance shows up. I made NO PURCHASES to use the $5.86/ or $5.30- so I want my money to equal $30.30/ or $30.86 as it should, and I want to not go thru so much to take care of it. To just hope Apple would have a call back option for this type of issue. I won't be buying iTunes gift cards or purchasing thru iTunes if my balance disappears when I do so.

When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
As well as images of the card they might also want an image of its receipt.
And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

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HT1918 How can I see ALL transaction history in my account. Specifically, I would like to see the gift cards I have redeemed for my account. I know I have over $200 in my account but it is not showing the balance anywhere. Any ideas?!?!?

How can I see ALL transaction history in my account. Specifically, I want to review the gift cards I have redeemed but the amounts are not showing up in my account. I know I have over $200 in my account and I am unable to access it. The site wants me to pay by credit card and I don't want to do that. Any ideas how I can recover the money in my account?

You can only view your account's purchase history, you can't view a history of card redemptions.
My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to).
To view your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
You've tried logging out and back into your account to see if your balance then shows ? If not, and you can't see where it might have been spent, then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?

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The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The MAS should use any credits first and then apply the remainder to a listed bank card.

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Of course! Here ya go
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Hi there tjgem1982,
You may find the troubleshooting steps in the article below helpful.
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http://support.apple.com/kb/ts3281
-Griff W.

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I unchecked " Restore windows when quitting and re-opening apps." in the prefs. and still it goes back to the prev windows sessions when I uncheck "Reopen windows when logging out"

HT201359 I'm trying to set up my purchase account, but it keeps asking me about an iTunes code I have to feel in but I don't know what is that code and where do I get it?

I'm trying to set up my purchase account, but it keeps asking me about an iTunes code I have to feel in but I don't know what is that code and where do I get it?

THe iTunes gift code is an optional field, you don't have to fill it in - gift cards are an alternative method of paying for iTunes content, but as they are not available inall countries (and they are country-specific, they can only be used in the country in which they were issued), you may not be able to fill it in anyway. If they are available in your country then you might be able to buy cards from Apple, supermarkets, electrical stores etc
If you have a credit card then you can use that as your payment method instead. Otherwise there are instrutions on this page for how to create a new account without giving a credit card number (it won't with existing, or partially created, accounts) : http://support.apple.com/kb/HT2534

I recovered my stolen iPhone 4s thru' IMEI tracking and Police's help. The thief had set up the phone with his apple account. He is now out of police's contact and i could not retrieve his Apple/icloud PASSWORD which i need to ACTIVATE my iPhone. Any way?

i recovered my stolen iPhone 4s thru' IMEI tracking and Police's help. The thief had set up the phone with his apple account. He is now out of police's contact and i could not retrieve his Apple/icloud PASSWORD which i need to ACTIVATE my iPhone. Any way?

No, not without help from the thief.

My iTunes gift card should have a balance but it keeps saying it has been redeemed

My iTunes gift card should have a balance, I keep getting amessage saying it has been redeemed. How do I find out the balance of the card?

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After upgrading to the new iOS7, I can't send out sms, I can receive sms, can make and receive call. I have already contacted my network provider, we changed sim card, I have tried to put my sim on other phone, and it's perfectly working. Help me pls

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To be honest not being able to send or recieve messages and data is a carrier issue, not a phone issue since u said that your calls are working, if i were you my first course of action would be to get a new sim card from virgin mobile, or to restore the device as new one more time, if you restore the device as new AND get a new sim card from your carrier and those features still dont work, i would take the device to an apple store

HT5035 I had a balance in my itunes account of approx $17.00. I had to reset my password and now it's disappeared. How do I get it back?

I had a balance in my itunes account of approximately $17.00. I had to reset my password and now it's gone. How do I get it back?

Hi Junebug2448,
Welcome to the Support Communities!
The article below will show you how to review your account and report any issues to the iTunes Store:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
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Have you tried basics from the manual?
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How do you find out the balance on a Gift Card you have redeemed?

Got $15.00 from niece for Christmas. I've redeemed the Card and then proceed to purchase some songs I would have normally purchased over a spread out Period. Yet I am receiving receipts as if purchased on my Credit Card.
How do I know if the purchases are being credited to the Gift Card? Times are tight ad I am getting ready to purchase a new Mac Laptop.

You get a receipt for any purchase, regardless of the payment method. You even get receipts for free content. So the fact that you're getting a receipt doesn't mean that your credit card is being charged. Look at the balance shown at the upper-right of the iTunes window when you're on the iTunes Store, just to the left of where it shows your account ID. If charges are going to your credit balance, that will be decreasing as you make purchases, though sometimes you have to sign out of your account and back in to refresh the display.
Regards.

HT5035 I had a balance of $5.30 on my account. It disappeared when I added a $25 gift card. I have tried to get this issue resolved thru email. I need a call back. Where do I look to get a call back number for this issue

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