HT5048 hello i dont know why my itunes is not working

its says to download latest version of osx but i did and it wont work

@Katmar,
What is the product number?
Go to device manager and expand the sound category.  Is the sound card listed with an error?  If it has an error, open the device and let me know the status message.
If it is a recent issue, have you tried a system restore?
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