HT5085 Hi, I purchased and paid for an app( Theory Test) before but I've been charged again. I don't know why?

I don't know why I've been charged for an app although I paid for that before.

It's the same app (e.g. it hasn't changed developers), you haven't changed countries since buying it, you are using the same account that you originally bought the app with ? And how did you redownload the app ? If you redownloaded it via the Purchased tab in the App Store app on phone then you shouldn't have been charged - try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I downloaded and paid for an app on my ipad, how can I get it free on my iphone without using itunes as my laytop is broken. I cannot seem to find the purchase tab in app store? I am logged in using the same ID

I downloaded and paid for an app on my ipad, how can I get it free on my iphone without using itunes as my laytop is broken. I cannot seem to find the purchase tab in app store? I am logged in using the same ID

First, the app must be universal...designed for both iPhone/iPad:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
Locate the app in your Purchased tab.
Tap the download icon.
The app will begin downloading and you'll be taken back to your home screen.

I got this message when I just finished my online ordering. "We're Sorry. Something went wrong with your request. Please try again later." and I didn't get confirmation email yet but I've been charged from my credit card already. Any suggestion please?

I got this message when I just finished my online ordering. "We're Sorry. Something went wrong with your request. Please try again later." and I didn't get confirmation email yet but I've been charged from my credit card already. Any suggestion please?

I am having the same issue. When I try to update my payment information I receive an error that states, "We're sorry, something seems to be wrong on our end. Please try again later.
After Adobe's servers were breached I received a phonecall from my bank, stating that someone had used my credit card at a hotel in Mexico (I live in Ohio). I closed that credit card and was issued a new card. I want to update my card information on my Creative Cloud subscription. I chatted via the web with a customer service rep today. He was anable to help me. He suggested I call the Care Center. The hold was estimated at 2 hours. All I want to do is update my card information so the next time Adobe automatically bills for my subscription the transaction doesn't bounce.

HT4759 After I add a new PC to synchronize Outlook contacts and calendar with icloud, another PC/Outlook stops synchronizing that had been working fine. Does anyone know why this happens repeatedly? Is there a limit to the # of PCs that synchronize with

After I add a new PC to synchronize Outlook contacts and calendar with icloud, another PC/Outlook stops synchronizing that had been working fine. Does anyone know why this happens repeatedly? Is there a limit to the # of PCs that synchronize with iCloud

Not possible.

I downloaded and paid for ipad apps for my ipod that I paid for - how do i get refunded for the 2 apps I purchased that I cannot use on my ipod

I downloaded ipad apps instead of ipod apps that i paid for . How do I get refunded for these

To report an issue with a purchase (request a refund), follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

I've already subscribed and paid for this app and I keep getting asked to subscribe and pay again.

I've paid for the translation or conversation program and I still am being asked to sign up for this. Any idea how to get the subscription to work?

See iTunes repeatedly prompts to authorize computer to play iTunes Store purchases.
tt2

HT201209 I have downloaded and paid for an app that is not working. It has no sound.

I have paid for and downloaded a book app - for my grade 2 students to use. It downloaded fine, but has no sound. It is "Go away, Big Green Monster' by Ed Emberley - I have deleted and downloaded it several times - but it still has no sound? What do I do to fix this problem or get my money back?
My next question is that I have bought and put in an itunes card to use on my ipad - but when I buy an app the ipad is still using my credit card and is not redeeming my itunes gift card - what to I do so that my gift card is used rather than my credit card?

If you open the App Store and go to Updates (on the bottom) and then Purchased (near the top), you will see your app there and you can download it again.

I havel purchased and paid for Acrobat XI standard but cannot locate where to download the single user program to my computer?

Does anyone have a telephone# where Adobe can be contacted by phone? I do not see a phone number on their URL! After I gave them the Credit card information the site kicked me out and now I cannot download the program Acrobat XI standard.

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

My sync key is still the same and I didn't even reset the sync but my data is lost. I don't know how? I installed v13.0 while I was using 14.0 earlier.

I had only one device where I used the Firefox Sync. I installed Windows 8 release preview(fresh install) and entered the sync key I saved using the previous install of my Firefox(v 14.0).
Then I installed Firefox on my Windows 8 installation with an older version of Firefox(v 13.0).
I got a message saying it was your first sync, but I have used it earlier also. Many times I have synced my laptop with the data on the server after every fresh install and it worked. I got all my data every time but this. Now, I tried it twice by removing this device from my sync list, but of no use. And I'm sure I haven't reset the data on sync server. And no one except me has access to my laptop and even the sync key.
Do I have any chance of getting my data? Whether be it by installing again v14.0 or something else. I will really appreciate for any help given.

Hi!
Unfortunately Sync is not intended to use as a back up service. While in general it works just fine, data in the servers is not there permanently and sometimes it get's deleted (servers are just for transport not for storage).
My recommendation moving forward is to create a local back-up or to sync another device so you have the copy in multiple devices.
Sorry about it,
Ibai

Why my iPhone 5 freeze for around 10-15 seconds before I can continue using it again after every calls?, Why my iPhone 5 freeze for around 10-15 seconds before I can continue using it again after every calls?

It's annoying as every time I want to make urgent calls need to wait for a long time before I can use it again

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

HT203167 I paid for an app which seems to be fraudulent. "Mastering in 24h office 2010". It shows a page in Thai with no links to anything. How can I report this and be refunded? Any help would be appreciated.

I purchased and paid for an app through iTunes apps and it may be a fraudulent app as it is not doing anything other than show text in what looks like Thai language and has no links. The software was supposed to be "master in 24 hrs office 2010. ". I am having problems reporting the problem to iTunes Store as the link in the apple invoice is not working. Has anyone experienced this type of problem? How can I get the problem software reported and my money refunded?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Purchased giftcard and bought film but haven't been charged?

Hello
Basically... Last night I entered a giftcard code I recently received from apple, all went through at had £15 on my Itunes. Last night I made a purchase of a film. This morning I checked and I still had the remaining credit of 15 pounds, my email informed me I have been build and my bank account still says I have the same balance that previously had so I know i haven't been charged. I don't know what to do exactly because I don't want to do anything else before this issue is cleared up

Billed*

HT201400 i purchased a app and paid for it Djay the original now i want to put it on my ipad from my phone purchase and it only gives me djay 2 to buy in the app store i dont want djay 2 i want the one i have paid for Djay 1. cant find it anywhere on the

i purchased a app and paid for it Djay the original now i want to put it on my ipad from my phone purchase and it only gives me djay 2 to buy in the app store i dont want djay 2 i want the one i have paid for Djay 1. cant find it anywhere on the store

Developers control which versions of their app is in the store. If a developer releases a new version and pulls the old version then it will no longer be available in the store.
If you sync the device that has the older app in ITunes on your computer and choose to transfer purchases, you will then have your own saved copy of the app. Then, sync the other device and select to install that app from the list of locally saved purchases.

Rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

rented a movie and paid for it, cost was deducted but no record of purchasing movie anywhere

did you download it? it wont show up unless you do

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? B

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?

Acrobat 9 for Mac can be downloaded from
Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link.

HT5085 Hi, I purchased and paid for an app( Theory Test) before but I've been charged again. I don't know why?

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