HT5085 I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

Have you deleted anything from your iTunes library ? Have you checked to see if they are still on your computer, but not listed in your iTunes library ?
If not then do they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for redownloading ? If they don't show there and others do and they are still in your country's store, then check to see if they are hidden : http://support.apple.com/kb/HT4919
If they are no longer in your store for redownloading (or you aren't in a country where music videos can be redownloaded) then you will need to copy them back from your backup of your library/downloads.

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I paid for acrobat over a year ago and my PC crashed yesterday. How do I reinstall it with out having to pay again

I paid for acrobat over a year ago and my PC crashed yesterday. How do I reinstall it with out having to pay again

download and install using your serial number,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I updated to Mavericks and a bunch of my info deleted. I tried opening a previous iDVD I made, but when I click on it, it says to look for themes. How do I get my movie to work? Thanks.

I updated to Mavericks and a bunch of my info deleted. I tried opening a previous iDVD I made, but when I click on it, it says to look for themes. How do I get my movie to work? Thanks.

Did you do an erase and install of Mavericks? If not look in the HD/Library/Application Support folder for an iDVD folder. There should be a Themes folder in it. If it's not there look in your Home/Library/Applications Suport folder for the iDVD folder.
NOTE: In Mavericks, 10.9, the Home Library is invisible so go to your Home folder and use the View ➙ Show View Options menu to bring up this window:
Select Show Library Folder. Now you can check to see if the iDVD folder in there.
If you find the iDVD folder launch iDVD, go to its Advanced preference pane and point iDVD to the Themes folder:
If you can't find the Themes folder you'll need to reinstall iDVD from the source you installed it from originally, i.e. the disks that came with your Mac or an iLife 09 or 11 disk.
OT

Downloads just disappear from the specified location such as "Desktop" or "My Documents".They are untraceable afterwards.Why does this happen?And because of this I have uninstalled Firefox and now use Chrome.

I have been using Firefox for almost a year now,and had upgraded to Version 7 recently.
My problem started with the downloads.
1) When a download is to be commenced,a box appears with two options,namely "SAVE" and "CANCEL".
Even when I click on "SAVE",the the box shows it as 'cancelled'.When I right click on the box,another dialogue box appears with a number of choices ,the top one reads 'RETRY'.
When I click this option the download starts and it is shown in the chosen location until 99% is completed,bu the moment the download is complete,the item i.e. the downloaded item just disappears from the chosen location and is not traceable thereafter.This has happened to me repeatedly over the past week or so and I am so disgusted that I have been compelled to uninstall Firefox,and have started using Chrome.
Please help,as I would like to get back to using Firefox again but without the above problems.

Understood. However, the point that I'm trying to make is that it's not the WiFi access point's security that's in question, it's having your phone's WiFi in an always-on mode that's in question. It's simple: if your phone's WiFi is on, then it is both discoverable and hackable... even when it's not connected to a WiFi network or access point. Here's an article about a drone in London that was created to hack smartphone WiFi signals (and hackers have been doing what this drone does for years):
http://money.cnn.com/2014/03/20/technology/security/drone-phone/
The point is that it's not secure to have your phone's WiFi in an always-on mode. It would be better for privacy and security if Apple made WiFi location aware so that it is only enabled when you are at a trusted location (e.g. your home or office). Or, at least give us the option of location aware WiFi so that each user can determine the best mode for their phone:
(1) Always-On (current default - not secure and many privacy issues).
(2) Trusted mode (only on at trusted locations).
(3) Off.

Since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

10/20/14
Yes, I am signed in to iTunes match on the macbook pro, iPhone , & iPad (all updated & correct music libraries) where I bought all the tunes but still no updated tunes on the iPhoto music library after 3 days of being on iTunes match.
Thank you,
TMAbanjoman

I have just purchased a compilation album but some of the songs haven't downloaded, even though I have paid for them. Why is this and when will i get the songs that I have paid for?

I have just purchased a compilation album but some of the songs haven't downloaded, even though I have paid for them. Why is this and when will i get the songs that I have paid for?

Hi there cortleavis90,
You may be able to download the purchases from the Past Purchases section of the iTunes Store. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see:
       Reset a Mac OS X 10.7 Lion Password
       OS X Mountain Lion- Reset a login password,
       OS X Mavericks- Solve password problems,
       OS X Lion- Apple ID can be used to reset your user account password.

My itunes id is blocked by apple because of an internal problem trying to update the itunes version, apple support is not helping at all and I need to update all my application. Is anybody you had this problem before? and how did they help? thanks

my itunes id is blocked by apple because of an internal problem trying to update the itunes version, apple support is not helping at all and I need to update all my application. Is anybody you had this problem before? and how did they help? thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
this says it all..

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them the whole song disappears from the list. Why and what can I do to fix?

I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them, the whole song disappears from the list. Why and what can I do to fix?

Hey Paul,
If I understand correctly, it sounds like iTunes is not grouping the songs from a particular CD together. The cause could be something as minor as a misspelling or slight variations. For more information, see the following resource:
Why aren't songs with the same album art grouped together?
http://support.apple.com/kb/TS1468
Thanks,
Matt M.

I had previously purchased the programs "Pages" and "Numbers" and they are on my iPhone and iPad I was told that the programs would automatically copy a version of itself for the iMac to be running them but I don't see it installed. How can I install them

I had previously purchased the programs "Pages" and "Numbers" and they are on my iPhone and iPad I was told that the programs would automatically copy a version of itself for the iMac to be running them but I don't see it installed. How can I install for free? I see that I could go to the apple store and purchase them again but I belibve that since I had already purchased them; I would get a free copy for my Imac. Do I got something confused here? Please help.

Whoever told you that was misinformed or lying. Those applications are sold separately for the iOS platform and the Mac platform.
Go to the Mac App Store to purchase Pages and Numbers for your Mac. They're $20 each. If you are running an older version of Mac OS X that can't use the Mac App Store, you can purchase install media from Apple.

HT4009 I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases.

I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

HT201272 i rented 3 movies yesterday and they are no longer showing on my rentals section?? I went under purhcased and they aren't showing there either but it is showing that i paid for them...any suggestions??

I rented 4 movies yesterday but only 1 is now showing on my rental list, i went to re-download but it is not showing them under purchased. It does show that i paid for them all...any suggestions??

Delete the references to them in the iTunes library, and then download them.
(120512)

My very expensive 2010 MacBook Pro hard drive died over a year ago (never bothered to fix it as the dvd drive had also failed so not worth it). Nevertheless, I finally decided to sync my iPhone to the replacement laptop pc and it wiped out all the music

My very expensive 2010 MacBook Pro hard drive died over a year ago. I finally synced my iPhone to the replacement laptop pc and it wiped out all the music on the phone including most of the purchases. Can I get the music back (restore didn't help)?

Okay, I finally got the couple of songs left on the phone to play by uninstalling and reinstalling itunes on the pc and re syncing. The last version I installed (just prior to my original post) failed to start due to some unspecified error?!?. Great!. But I still couldn't sync the itunes purchases from the PC to the iPhone. Then, after about an hour of googling and reading assorted posts mostly about using google to resolve the issue, I finally figured out that I have to actually download ALL the purchased albums from iCloud back onto the iPhone! There are hundreds of them, and some are not even available anymore.
Why do I have to do that when I originally purchased and downloaded all the music to the phone? Why are they all on the PC to begin with and why won't they go to the phone via the USB cable? Why didn't all the music get wiped out on the phone when I synced with the dodgy itunes I had to uninstall. never mind.
I accept that all my original music from cds and shared collections is gone on the failed mbp hard drive, but how come this once okay experience has become a trauma? Hundreds of songs to download all over again, sheesh, this has not exactlybeen a "That Was Easy" experience guys.

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund?

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund? obvisoulsy after unintalling it. I couldn't see any reason why it would be bad for my particular macbook, and it downloaded without a problem.

In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
If that does not suit you, you will have to discuss a refund with Apple, as they are the only ones who can say. Note that the App Store terms do say that all sales are final, so you are not guaranteed a refund, especially since whatever problems you had are not due to defective software.

HT5085 I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

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