HT5085 why are the songs I've bought on my iphone not accessible anymore?

songs ive bought on my phone arent playing anymore and my computer doesnt have them at all. itunes said ive purchased but wont let me access them

Welcome to Apple Support Communities
If you purchased the songs in the iTunes Store, you can simply transfer them from the iPhone. To do it, plug the iPhone to the PC and open iTunes. Then, go to File menu (on the menu bar) > Devices > Transfer purchases.
If you don't see the menu bar, hold the Alt key

Similar Messages

  • Why are the songs downloaded from my computer grayed out and won't play?

    Why are the songs that I downloaded from my pc not playing on my iphone and grayed out?

    Hi sweatt,
    Welcome to Apple Support Communities.
    You may find these steps helpful for resolving the issue you're encountering:
    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054
    Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.
    To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
    Choose File > Get Info.
    In the Summary tab, locate the Account Name field in the right column and write it down.
    Click OK.
    Choose Store > Authorize this Computer.
    Type in the account name from the Summary field and its password. Click Authorize.
    Choose Store > Update iTunes Match.
    Best,
    Jeremy

  • Why are the songs in my iphone playlists grey and I can't move them.

    Why are the songs in my iPhone playlists grayed out.  I am unable to move and organize them.  I just downloaded some audio books from Audible and I cannot moved them to a playlist on my iPhone either.  What step am I missing?

    margielm2 wrote:
    So, if I haven't made any albums, I can't move pictures in the main window of the Organizer?
    Yes, you can't. The default order in the main window is based on date, ascending or descending when you are in the standard 'thumbnail view'. If you are in 'folder' view, with your folders shown in the left panel, you are shown the pictures in alphabetical order of the file names.
    I haven't created albums yet.
    I have so many pictures. I wanted to put all the pictures for each album next to each other so I can find them easily.
    It's not difficult to create albums and 'drag' pictures in it. When an album is selected, you can move your pictures around in any order in the main window panel.
    Albums are one way of grouping and ordering pictures. You should try to use keywords to organize and retrieve your pictures.

  • Why are the songs in my itunes library playing at slow speeds?

    Why are the songs in my library playing at slower speeds? They sound likean old casette player with rundown batteries?

    What are your hardware specs?
    OS, version of iTunes, etc....
    Is this on a computer or iOS device?
    iPods can change the playback speeds, but in iTunes on desktop/laptop, it could be caused by other programs.
    https://discussions.apple.com/message/3147928#3147928

  • Why are the videos sent from my daughter's iPhone 4 to my 4S in 3gp format? i need to drag to desktop - open with QuickTime - convert - reimport into iPhoto.

    why are the videos sent from my daughter's iPhone 4 to my 4S in 3gp format? i need to drag to desktop - open with QuickTime - convert - reimport into iPhoto. There must be another way.  Plus

    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • Why are the songs I've deleted off my Ipod grayed out?

    I've deleted the songs manually off my ipod, as there is an option to do so. However, when I click into my songs on the Ipod, there are the songs that I had already deleted and are grayed out. They won't play-because I've deleted them. I've gone as far as deleting them off my Itunes and computer all together. The grayed out songs are still there and will not go away! Has anyone else had this problem and been able to fix it?

    Depending upon what country that you are in you might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

  • Why are there songs in my iTunes that I did not put there?

    I just checked on my iTunes music library and there are songs on it that I did not add?  I am the ONLY one that uses this computer.  I downloaded one U2 song from YouTube on 8/17/2014 and put it in my iTunes and now I seem to have an entire album from U2 in my library as of 9/6--Other than downloading that one song I did not attempt to do anything associated with U2 (searching for them in iTunes store, etc).  It also has the little cloud next to the songs.  I am sure I did not purchase anything from iTunes.  I still have only 16 cents (as I have for over a year) on my iTunes account and have no credit card on file.  Where would they come from? 

    If they have the cloud icon then they are in the cloud, not on your iPod. You can turn off the showing of iCloud music via Settings > iTunes & App Store > Music (under 'show all' heading) 'off'.
    But if you have never bought/downloaded those songs then they shouldn't show in the cloud for streaming/redownloading - the U2 album was an exception, Apple automatically added that to everyone's account whether they wanted it or not. It's your account that shows as being logged in in Settings > iTunes & App Store ?

  • Why are the songs i bought on itunes play the whole song?

    I just bought 2 music albums and some of the songs downloaded are not playing all the way to the end. What do I do to fix this?

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Why are the songs that I uploaded to the iCloud always graying out?

    I've uploaded 14,000 songs to the Cloud.  Now most are grayed out.  Sometimes they show up and sometimes they don't.  This happens on my MacBook as well as my iPhone 6.  I'm signed in so that isn't the issue.
    Also, why did the iCloud delete a whole bunch of my uploads? These were CDs like Tool and a few collector's songs that aren't in general release? 

    hblibby wrote:
    I've uploaded 14,000 songs to the Cloud.
    How did you do this?

  • Why are the songs in the 69 cent list not 69 cents?  Most are at their normal price right now?!

    I tried to purchase some $0.69 songs, and when I went to buy them, a message appears that says the price is now $1.29.  Why does the discounted price show when it is being billed at the original price?

    Wow May 23rd huh? I just posted the same question and it's July. I feel I may have been getting jipped for quite some time here. I guess that's what I get for not paying attention.

  • Why are the songs in my albums no longer numerical?

    Can some one please help me figure out how all of my songs in albums went from being display numerically to being all mixed up?  I don't have the shuffle option turned on so I'm not sure how they are being shuffled.  I have rebooted my device and its still the same issue.  If I plug ipad into my laptop and do a sync, the songs go back to their proper order for awhile, but then they are back to being shuffled.  Grrr.  Any suggestions?

    What are your hardware specs?
    OS, version of iTunes, etc....
    Is this on a computer or iOS device?
    iPods can change the playback speeds, but in iTunes on desktop/laptop, it could be caused by other programs.
    https://discussions.apple.com/message/3147928#3147928

  • Why are some songs in a playlist checked an others not?

    I have created a new playlist from some of my music but some of the songs have a tick (check) mark in the box next to them and others don't.  I can't seem to either check all of the songs or uncheck the checked ones.  Does this matter?  What does it mean?  Any advice gratefully received, thanks

    I have the same issue.. seems like randomly.. some songs are unchecked by iTunes (I've never proactively unchecked any).. is this a bug?

  • Why are the DNG Thumbnails of my Sony DRC RX100 not shown in the File Finder of my Mac?

    When I first import the original RAWs from my Sony DRC RX100, I can see the thumbnails in the File Finder (so my Mac with OSX 10.9.1. is perfectly fine), but after reworking them with Lightroom and exporting them as DNG files, the pictures are not shown any more as thumbnails in the file finder, but as empty white boxes. The curious thing is that the RAW pictures shooted with my Nikon D5200 do not have any visualization problem after exporting them from Lightroom.  The problem is very disgusting, as I can not search for pictures in the file finder. And Adobe did just close my open request on this issue (case #0180632682) without my consent and without any solution! Who else has got this problem and knows if there is any help to this stupid phenomenon? Does anyone at Adobe take care at all?
    Thanks!
    Tinero

    I think that this is a Lightroom problem because the original Raw files from the camera card are shown as thumbnails in the file finder, but after importing them into Lightroom as dng, retouching them and exporting them with Lightroom, the files are not shown any more. Obviously my sony RX100 camera is not the problem, at least not for my Mac. As Lightroom always needs to work together with a windows PC or a Mac, Adobe should ensure the compatibility of the functions with the host system. I think that is what all consumers logically expect from Lightroom. And a photography SW should be able to show fotos and export visible foto files...
    The very same Dng files from my other camera (a Nikon d5200) do not have this problem at all, although I export them in the very same format as the pics from my Sony, which is not at all an exotic camera. This is very confusing.
    I export dng files because this is the Lightroom own raw format that keeps the original quality of my raws. TIFF files are too large, and jpegs sensibly reduce the quality. So there is no option. I need to stay in Raw. Do I have any other quality options?

  • Why are the aps grayed out when syncing my iPhone?

    When trying to sync my wife's iphone with my iMac, the aps on her iphone are grayed out and the phone will not sync,
    even though all the aps on her phone are the same as the ones in my iMac.

    OK. So we've established that you're in Photoshop CC on Windows 7 (nothing to do with Acrobat or Acrobat Reader).
    What exactly are you trying to do in Photoshop CC? Can you outline in detail what steps you're taking and what's confusing you?

  • Why are the songs i bought in iTunes not playing?

    Songs that were just  purchased will not play

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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