HT5100 Each time I buy diamonds on hayday I am charged for 2 lots of £2.99 when I should only be charged once. This has happened on a few occasions and when I go to "report a problem" it won't let me. This is the 2nd time I have asked about this?
Help I have been charged double each time for diamonds on Hayday and can't report the problem.
If the 'report a problem' link from your purchase histrory doesn't work then try contacting iTunes support via this page (these I user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Is there new fixes that I am not seeing? Is this an issue with Foxfire or Facebook?
There is a way to manually turn off the new protected mode of Flash 11.3, if you do not want to try an earlier version. In this support article from Adobe it's under the heading "Last Resort": [http://forums.adobe.com/message/4468493 Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
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every version of firefox 6 won't open, I just get that crash report. Every time this has happened I reinstall firefox 5 which works fine. Anybody out there have a similar problem, any help would be appreciated
I had this issue. I went to c:\program files (x86)\Mozilla Firefox\
I renamed my plugins folder to plugins.old.
It recreated the Plugins folder and all was good again. I have since reinstalled the plugins I've been prompted to install. -
Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I downloaded 21 songs recently to iTunes and they won't sync with my ipod. 1st time this has happened. Any ideas to download these songs would be appreciated.
I had some time finally figuring why I could buy and download from the Itunes store, but could not load it on my IPOD. What finally worked was plugging my IPOD in to the computer, as I would when "syncing", and, after loading, it would show my device in the side bar. You have to go to VIEW in the top Tool Bar and click on SHOW SIDE BAR in the drop down menu. "SUMMARY' tab, on top, is what I clicked on to show an option of restoring my IPOD to the factory defaults. It erases everything on the IPOD, but gives an option of AUTOFILL afterwards, which it does from the computer. This is one solution of many you could try. Good luck.
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I purchased a ITunes card for the amount of 25.00, after I redeemed it it showed no balance on my account. So I went to the store I purchased it and they told me I would have to contact ITunes, this is the 2nd time it has happened to me, and to tell you the honest truth, I don't think I will buy another card. Can you help me with this
I'm sure is something simple here. Most likely you're looking on the wrong account, or it's a refresh thing.
Check here to see what happened:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I've downloaded iTunes 10.5 onto my iPod Touch, no problems but I've now got a constant error message on my laptop everytime I switch it on and access the internet. The message is "The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll"
This is the 2nd time this has happened. Last time iTunes Support called and we ran through a load of checks to no avail. The only option was to delete iTunes completely off my laptop and go for a new download of it. Can anybody tell me how to do it - didn't write it down last time, silly me, never thought it would happen again. Also sent an email to iTunes Support - waiting for a response.Maybe:
"Waiting for changes to be applied": Apple Support Communities
Also I requested that your email address be deleted. Personal responses are not given in this forum -
hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!
Have you created another admin user? Go to system preferences click users and click the + to add a user; if you haven't already. Once you have another admin user other then the "test" user make sure you're signed out of the test user account. Sign in with the alternate ADMIN USER that you just created or had created already and go back to SYSTEM PREFERENCES and click the same USERS icon near the bottom. Now select the TEST user and click the - sign. This should prompt you if your sure you want to delete the user account. And your done.
New User created and Test User deleted... I hope this helps. -
I downloaded a song that is not playing. When i click to report a problem it gives me an error that says "To many HTTP redirects". What does this mean and how do I fix it? Thank you!
The following support articles should help:
* https://support.mozilla.com/kb/Could+not+initialize+the+browser+security+component
* https://support.mozilla.com/kb/AUS+Update+XML+File+Malformed+200 -
Having problems doing an iCloud backup it keeps showing the estimated time thing but the blue load bar hasn't budged in over a half hour is there a way to correct this
You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up -
I have downloaded and deleted an album 3 times now because on the playback, every 30-60 secs. it jumps to another song on the album. I have never had this problem before. Thanks !
Try deleting and redownloading again, this time with simultaneous downloads disabled.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked. -
I've just updated itunes and it has disappeared from my PC- the previous shortcut won't work and it can't locate on my file search- this is the second time this has happened when updating itunes- APPLE you seem to be going down the tubes slowly but surely..
its not apple going "down the tubes" its that you have windows junk. These opinion best left at apple.com/feedback
you need to completely uninstall itunes and all components
see these for help
http://support.apple.com/kb/HT1925
http://support.apple.com/kb/HT1923
Peace, Clyde -
I am having problems downloading apps while using wifi in a public setting. The apps will show up on my screen and say "waiting". They will not install. I can't even delete them from my screen. This has happened before and I had to reset my iPad to factory settings. I hope I don't have to do this again. Any advice?
Well, typically one of the fixes that I would suggest is to try to delete the waiting icons. WIFi in a public places like McDonalds, Starbucks, B&N, etc. is not the greatest and I would avoid those places for downloading and updating apps. But I do realize that not everybody has access to Wifi in their homes.
These are all things that have worked at one time or another for other users. Hopefull one of them will work for you. Just ignore whatever does not apply or anything that you have already tried.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad. -
Every now and then (I think it is after I do a sync) my songs cut off after the first few seconds. I went back to itunes and check the song and now the song can't be found. Or, the song cuts of there also.............The songs played fine up until this point. This has happened several times in the past year.
To delete all music from the iPod go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
In iTunes on computer right click on select delete.
To redownload iTunes purchases:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Am trying to download a ringtone to my iphone 5, but app button on itunes won't open when phone synced to PC. Anyone have ideas about this? Jimbo
Did you try reinstalling the app and contacting the developer (there should be a contact link on the app's description page in the store) ? If you don't get a reply from the developer then you could try
'report a problem' link from the purchase history on your computer's iTunes instead of on your iPad : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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