HT5100 Note button is inactive in iTunes U app.

Notes button is inactive in my iTunes U app. So I can't make a note. How can I fix this?

I have even tried uninstalling and reinstalling iTunes U but still the notes button is disabled. Is it only active for certain media?

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My 3GS will not let me in to iTunes or App store. It just says "Cannot connect to ITunes". This is not a password issue. Recenly updated. Tried resetting. (Been doing this since before last update).

My 3GS will not let me login to iTunes or App store. It says "cannot connect to iTunes store".

In iTunes, do Store->View my AppleID
Click "Deuthorize ALL"
Then, on any computers you still have, do Store->Authorize this computer. If there are less than 5, you will have no problem.
You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first.

ITunes not sending email notifications to iTunes and App Store gifts recipients

I sent several iTunes and App Store gifts from my Apple ID... I set the date to be sent of Dec 25. The gift recipients have not received email notifications about their gifts. I went into my iTunes account and resent the gift, but the people I sent gifts to are still not getting emails from iTunes. However I got the iTunes email informing me my credit card had been charged.

I'm having this issue as well. I was really hoping to surprise people on Christmas Day, really disappointed right now., doesn't look like anyone has got an email about the apps I gifted them.

HT1689 My itunes store app on my iphone does not work.

My itunes store app on my iphone does not work. It flashes on, then immediately off and back to the homepage. What is the solution? Can I de/re-install? I'm not sure how to do that since no "X" shows up in the top right corner anymore....

Hi mixterart,
Thanks for using Apple Support Communities. If you're not able to access the iTunes Store app try restarting/resetting the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Also, in case it is helpful, the new way to close apps is explained here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
- Ari

ITunes Store app for iPad is blank

The problem is only on the ipad and not the ipod. The iTunes Store app has a blank grey or black screen depending upon the selection (music, movies, tv shows, etc)

Yes I think you have the solution MelissaA1974.
Here are the steps that I took (thanks to the technical support folks at the Genius Bar at the Rideau Apple store): Key was re-setting settings(the rest was to force the recognition of the change - the first time reset settings was tried it did not work) so your suggestions on Safari may be right on for future problems of this nature.
1. Under Settings / General / Reset select Reset All Settings
2. Under iTunes & App Store sign out of your ID
3. Under Wi-Fi disconnect
4. Reconnect W-Fi
5. Sign back in to iTunes
My current Safari privacy and secuirty setting is to block cookies from third parties and advertisers. I had previously selected Always. It had not been the problem in the past but with updates, etc. just might have been the prroblme.

When I select my iPod touch in iTunes the buttons are inactive when I try to sort by name, artist etc. Also about half of the links under 'file' etc are not active.

When I select my iPod touch in iTunes the buttons are inactive when I try to sort by name, artist etc. Also about half of the links under 'file' etc are not active.

Further to my question, when I plug in and select my iPad 2 I don't have the same problem. I have restored the settings on my iPod Touch and updated both iTunes and iPod Touch software and restarted my iPod touch. Nothing has made any difference.

HT5100 The Notes button in iTunes U is disabled. Why?

The Notes button in iTunes U is disabled. Why? Any help appreciated.

for document managemnet system,
to create document use CV01N.

Macbook pro.minimize button is inactive. Finder menu bar and dock won't appear when firefox is open. not occuring with safari. have to click on desktop to get Finder menu bar and dock to reappear. think happens after update of something. How do I fix it?

When i open firefox it opens up full screen (as it always has) but now the minimize button is grey (not yellow) and inactive so i can only open (green button) or close (red button) my firefox window. I can still make it smaller by dragging the bottom right corner but i can't minimize it to my dock or anything. Also, I have my dock set to auto show/hide when i roll my pointer over it. Now, whenever Firefox is open (no matter what size the window is) the Finder menu bar (with the time, battery power, etc) does not show up (which it always has before) and my dock won't auto appear when i roll my pointer over it.

Can you check this issue on Firefox 9?
* getfirefox.com

I had Copernic Desktop Search installed with an add in to Firefox. On removing CDTS it has left the add-in and the remove button is inactive ie greyed out and I can not delkete it or see the folder in the extentions. Help appreciated to get rid of it.

I had Copernic Desktop Search installed with an add in to Firefox. On removing CDTS it has left the add-in and the remove button is inactive ie greyed out and I can not delkete it or see the folder in the extensions. Help appreciated to get rid of it.

uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert

HT5100 I can not get in to my iTunes to put in my redeem card can you help me pl

I need help to get back on iTunes

You need to provide more info if you want help from these forums - what does 'not getting in to iTunes still' mean, are you not able to log into your account, are the iTunes store pages blank, does the iTunes store app not open, are you getting an error message when trying to do whatever it is that you are doing ?

HT5100 How to get iTunes U files from iTunes to the iTunes U app, not music app

I've downloaded a full iTunes U course on my iMac using iTunes. I have an iPad and iPhone bothe with the iTunes U app. All software is up to date. The course is viewable on my Mac and in the music app on my iOS devices but not the iTunes U app. How can they all sync?

All you need to do is the following:
1. Select iTunes U tab from your ipod in itunes
2. Check the box next to "Sync iTunes U" at the top
3. Make sure the box next to "Automatically include" is UNCHECKED
4. Select any course; check every box in the right menu.
5. Click "Apply" at the bottom right of screen.
***If you notice the percent of your videos may increase (at the bottom of the screen that shows the percentage of your music and videos, etc.), don't worry because after it is done syncing it will fix itself.
6. Look at your ipod menu on the left toolbar...iTunes U should show up. At this point you can sync all courses and they will appear in this menu.
7. NOW you can delete them.
For some reason it doesn't work to sync automatically, so if you have a lot of courses, then it ***** for a bit, but at least you don't need to erase your entire ipod.

WiFi button is Inactive

my WiFi button is inactive and I cant change its state to be disabled or Enabled. How can I resolve the problem by activating the Key button

First, go to Settings/General/About and scroll down to WiFi Address. Is there a value there for it? If not, restore your phone; connect it to your computer, when it appears in iTunes click on it, the click the Restore button.
If it still doesn't appear after a Restore take it to an Apple store so the geniuses can try to diagnose it. They will exchange it if it is defective.

HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

IPod nano does not charge & is not recognized by computer or iTunes

I have a 1st generation nano 1 GIG.
It appears "dead."
It is not recognized by My Computer, iTunes or the Ipod Updater (The updater asks that I connect the iPod, which I do). The iPod diagnostics through iTunes also reports that my iPod is not connected.
I have tried my iPod on 4 different machines, with one of them having USB 2.0.
I tried the following from Jeff Bryan. (I don't know if the links from his post have carried over into this post.) So I will list the things I have tried near the end of this post.
- My iPod won't turn on.
- iPod battery doesn't charge.
- iTunes 7 doesn't recognize the iPod.
- Your Windows PC doesn't recognize iPod.
- iPod appears in Windows Explorer but does not appear in iTunes.
- iPod does not appear in iTunes.
- Fast user switching in Windows XP is not supported.
I tried resetting my iPod by switching the Hold button on and off and then pressing Menu and the Select button for 6-10 seconds. I have done this over and over and over.
I have uninstalled the latest iTunes, reboot, reinstall - same problem.
I have stopped the iPod service, plugged in the iPod, but it isn't recognized by My Computer as stated in the Apple Do-It-Yourself Help. I launched iTunes - same problem.
I used the window cleanup utility, reboot, reinstall iTunes, connect iPod - same problem.
I have used the Windows ipconfig utility to change my boot parameters, but still nothing.
If anyone has any ideas, I would greatly appreciate them.
My iPod is just shy of 6 months.
I do have a replacement contract with Best Buy - but I would like to cover all the bases before I succumb to defeat.
Thanks
XP Home with USB 1.1 Windows XP 4 machines, all XP, 2 XP Pro, 2 XP Home, 3 have USB 1.1, 1 has USB 2.0, 2 machines have latest iTune

I'm having the same problem, my ipodnano is about a year old and I can't figure out what to do. I just installed the new itunes on my new laptop with vista premium. I'm desperate for a resolution, do you have any suggestions at all. Any help is greatly appreciated. Thank you

Ipod classic 120 stuck in disk mode, not recognized by windows or itunes

so ive been havin tons of problems with my new ipod 120 classic
first one day when i plugged it in it told me it was corrupted and needed to be restored
then it would not restore
i formated it with windows but that didnt seem to do anything
the other night somehow i got it to the point of naming my ipod but after that, it stopped working again
for a while i couldnt even put it into disk mode
now, when it is plugged into the computer it is stuck in disk mode, yet not recognized by the computer or itunes
it makes the sound when i plug it in but never shows up
also, when its not plugged in, it starts up and just brings me to a screen that says use itunes to restore. but then i plug it in and it goes right to disk mode and do not connect, and isnt recognized
when i unplug it i can see it pop up on my computer for that one second i unplug it
ive tried this on a number of computers and it does the same thing
when i unplug it from being plugged into the computer it just sits in diskmode saying ok to connect
if i reset it by pressing center and menu, it just goes back to the use itunes to restore screen
i cant get it to enter diagnostic mode, and when i hit center and play after center and menu it does nothing either
ive just about had it with ipods
this is my 3rd or 4th classic that i have had problems with
apple should be ashamed of themselves for such a buggy product for so much money, and very very crappy service
any help greatly appreciated....but im prety sure ill be moving onto another product after this
luckily i am still under warranty so they offered for me to send it in....but then i am without music for about a week
i feel i should be compensated for that alone, aside from just fixing it for me
please help me fix this so i can get back to some tunes!
thanks for any info

1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

HT5100 Note button is inactive in iTunes U app.

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