HT5137 My iphone now says it has 4 updates but is unresponsive when I go into update.

I have tried switching phone off and then on again to no avail!

I have tried switching phone off and then on again to no avail!

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  • Im unable to play the movie that iv sync to my ipod touch. It says it has been sync but doesnt play when i click.

    Could i get some help? It shows me a message that the movie has been sync. It is evn present in the videos. But wen i click play, it doesnt. And yes, its 2.25 gb. Is it the issue of capacity? I need some help.

    Does it play in iTunes on the computer?
    What is the format and source of the movie?
    Try deleting/unsyncing and then resyncing

  • TS1368 My child has put in the wrong password on my phone multiple times, my iPhone now says "iPhone is disabled connect to iTunes", But when I try to connect to iTunes on my laptop it says unable to connect due to a password is on the phone? What do I do

    My child has put in the wrong password on my phone multiple times, my iPhone now say "iPhone has been disabled connect to iTunes" When I hook my phone up to iTunes, iTunes then says that my iPhone can not be hooked up to iTunes because it has a password on it, but will not allow me to put in a password because the disabled message is still showing. What is the next step?

    You may need to put the iPhone into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the phone and restore/resync your content to it.

  • My husband  and I share the same apple Id for our iphones, now each one has different contacts, email, pictures, information, etc how coul I change the id of my iphone without delete any information?

    My husband  and I share the same apple Id for our iphones, now each one has different contacts, email, pictures, information, etc how coul I change the id of my iphone without delete any information?

    Welcome to the Apple Community.
    Deleting an account from a device will not delete the information from the account, if that is what you are asking.

  • My Iphone 5 says it has 7552 songs on it, however my iTunes only has 4125 on it. How do i get my phone to stop saying i have that many songs?

    My Iphone 5 says it has 7552 songs on it, however my iTunes only has 4125 on it. How do i get my phone to stop saying i have that many songs?

    It seems to happen with songs that were purchased before synchronizing the new iPhone
    I will tell you how I fixed it.
    Note: I have iTunes in spanish so I will try to translate and figure out the commands that appear on ITunes in english. I will put my translations into brackets. English is not my native language. I will do my best.
    The workaround is:
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    2.- Deleted those songs from iTunes library.
    3.- On the left panel in ITunes click on "Purchased" under the STORE option. All your purchased songs will appear on the right panel
    4.- At the bottom and right there is the option : "Download Previous Purchases". Click there.
    5.- Click on the option "Are not in my Library" (top right)
    6.- The songs you deleted from iTunes will appear.
    7.- Downloaded them again. (You have the option to download at the bottom right)
    8.- Syncronize your iPhone and that's all.

  • I was in the middle of the latest update and my iPhone now says it needs to restored will I be able to back it up first. I have photos on it I can NOT loses

    I was in the middle of the latest update and my iPhone now says it needs to restored will I be able to back it up first. I have photos on it I can NOT lose

    It should have backed up automatically at the start of the update process. And you should be saving photos from your phone to your computer regularly, just like you would with any digital camera. If you were not doing this you MAY lose the photos, but if your backup at the start of the update was successful you will not. Just DO NOT sync after the update, until you have restore the backup and verified that it is OK.
    What error message did you get during the update? Before you restore do the following:
    Reboot your computer
    Connect to a USB port on the computer directly, not a hub
    disable your antivirus and firewall
    Launch iTunes
    Finally, connect the phone and restore.

  • My iPhone 4 says it has 15 GB of "Other" in the storage bar in iTunes. What is it and how do I get rid of it?

    My iPhone 4 says it has 15 GB of "Other" in the storage bar in iTunes. What is it and how do I get rid of it?

    In my case, this must be me. My iPhone has a bug - it's not any of the other things that are considered "other". It's just an issue. I've researched for over an hour, reduced every settings imagineable (Other doesn't go down - in fact, it goes up, almost like, because I freed up space, it wants to fill in the remaining space). I called Apple - after one hour of being inadvertently hung up on twice (they took my number to call me back in case disconnected and never did - amazing) and then talking to another 3 reps, they just "guessed" which I find offensive to my time - just say "I don't know but if you are willing to take a chance, here's a thought..." rather than not be able to say "I don't know".  Warning: Resets DO NOT solve this problem unless you do a clean wipe out and start from scratch (w/o restoring your stuff).  Two hours later, I've resolved to wipe out my phone.

  • I would like to buy my boyfriend the iphone 5. He has an upgrade - but can I purchase it for Christmas now and get money back when he activates and uses his upgrade?

    I would like to buy my boyfriend the iphone 5. He has an upgrade - but can I purchase it for Christmas now and get money back when he activates and uses his upgrade?

    Or purchase an Apple Gift Card for him to use to get a phone at Apple after Christmas. He gets the card as the Christmas gift and can go get the phone himself. It would cost you the same amount of money.

  • My iphone just shut off and I cannot restart it and when I plug into my computer dock it says it has detected an iphone in recovery mode? What do I do???

    my iphone just shut off and I cannot restart it and when I plug into my computer dock it says it has detected an iphone in recovery mode? What do I do???

    You'll have to restore it.  See http://support.apple.com/kb/ht1808.

  • Connected ipad to win 7 computer to upgrade it thru itunes. Says ipad has latest version but did not install correctly. Appear to have lost everything

    Connected ipad to win7 computer to upgrade os as I needed to download an app. Says it has latest version but it did not install correctly. Ipad says hello,asks for language and location,wi-fi then options are set up as new ipad,restore from icloud or itunes backup. I think I have managed to backup over my good backup and lost everything. Ipad will not boot HELP

    Hello RodneySmart,
    Thanks for using Apple Support Communities.
    From what I understand about your issues is that your iPad will currently not turn on.  In attempt to resolve this issue please follow the steps in order below:
    Resolution
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let it charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Take care,
    Alex H.

  • The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    Hi Charlene1018,
    You can locate any of your iTunes media including apps in Finder by following this article:
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    Locating the file for an item you see in iTunes
    If you're not sure where some of the content you see in iTunes is stored, iTunes will also show you what it knows about your media in the Get Info window.
    Select an item in iTunes and choose File > Get Info.
    You can right-click on the 'Where' to get the option to Show in Finder (Mac OS X) or Show in Windows Explorer (Windows).
    Cheers!
    - Ari

  • I have tried VERY unsuccessfully to install iphoto 9.2.3 update...it says it has successfully updated - then on opening says: iPhoto cannot be opened because of a problem. Check with the developer to make sure iPhoto works with this version of Mac OS X.

    I have tried VERY unsuccessfully to install the new iphoto 9.2.3 update.
    I have installed it several times both from the appstore and from Apple Support downloads...it says it has 'successfully updated' - then on opening iphoto, a dialogue box pops up and says:
    iPhoto cannot be opened because of a problem.
    Check with the developer to make sure iPhoto works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
    Click Report to see more detailed information and send a report to Apple.
    Insane...I have all my updates including Lion 10.7.3 why does APPLE KEEP SENDING BETAS AS A REAL PRODUCT?
    Does anyone know how to copy over a backup from a twinned drive Backup? What files etc.
    Thanks tons...

    Thanks Terence,
    I did get it working finally...and your last advice was what I needed.
    I am embarassed that I was an early adopter...SHOULD HAVE KNOWN BETTER and read the problems before creating some for myself.
    This was an excercise in frustration, because of the obtuse division between the appstore and Apple Support downloads... it was a bit of a circuitous route...strange that with all the security reciepts and tracking that Apple goes to to prevent piracy... which Steve by his own admission used to build Apple...
    Why aren't the server scripts smart enough to say…”HEY DUMMY you can't use this download because you purchased the last iPhoto upgrade from the appstore...and… DON'T WASTE YOUR TIME and precious data BUDGET downloading this gargantuan file which will eat 20% of your expensive 5Gb monthly data allotment!!!…and NOT WORK…only pretend to…and then foul your system….kill your productivity and turn your hair whiter…even worse than LION did.
    I am just so antagonized by the inept scripts in recent installations that don't do a diagnostic before allowing installation that is going to corrupt things...I had less effort and frustration when I ran my ATARI with a MAC emulator...rarely lost any productivity to nonsense.
    I AM TIRED OF BETAs dressed as products...designed and rushed out for Apple toys that once were tools of the creative trade...COREL...may still have a chance at a comeback if Apple keeps pumping out toys instead of the venerable tools we once adored as income enhancers.

  • My ipod touch 5 wount let me back in after trying to update ios with my computer and now says connect to itunes. it still wount work when i plug it in and click restore for it?

    my ipod touch 5 wount let me back in after trying to update ios with my computer and now says connect to itunes. it still wount work when i plug it in and click restore for it?

    it went through the extracting software stage but then an error message saying that it encountered problems came up and it didn't restore.

  • HT1338 Just bought a new iPod - says I need itunes 10.7 - downloaded it, now says I need to update my OS software.  I go to update my OS software and it says I'm up to date - any advice?

    Just bought a new iPod - says I need itunes 10.7 - downloaded it, now says I need to update my OS software.  I go to update my OS software and it says I'm up to date - any advice?

    Your Tag states you are running OS X 10.5.8 = Leopard... If this is the case... read on...
    The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
    It is Not available as a download... It is a Paid Upgrade.
    Do this first...
    Check that your Mac meets the System Requirements for Snow Leopard...
    Snow Leopard Tech Specs
    http://support.apple.com/kb/SP575
    If so... Purchase a Snow Leopard Install Disc...
    http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Other countries...
    http://support.apple.com/kb/HE57
    After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
    Be sure to make a Backup of your Current System Before Upgrading...

  • WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none receive

    Hi,
    WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none received"... Help
    I have tried network diagnostics which doesnt help... The only other ting is, when I woke the computer up it said tat another device was using my IP... My wife had plugged her phone into the computer to charge etc but even when i turn wifi off on the phone there is no change... also in settings on the phone the IP address is different...

    The answer to your question is - neither!
    Your PC should to configured to obtain an IP address automatically, and to obtain DNS server IP addresses automatically, from the Airport Express. This is the way Windows (and Macs for that matter) are configued by default, and that is the way most people have their computers set up. If you manually configured your PC's IP address to be the same as your wife's Mac, it certainly explains why your PC is not able to access the internet.

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