HT5163 I just bought an iPhone 4s without sim card at an Apple Store. Now I can't get the sim tray open to insert the sim card. What am I doing wrong.

I just bought an iPhone 4s without sim card at an Apple Store. Now I can't get the sim tray open to insert the sim card. What am I doing wrong?

Chamar wrote:
There should be a SIM eject tool in the box. Insert in the small hole on the right hand side of the iPhone to eject the tray. You have to get the correct angle.
I do not believe that a SIM eject tool has been provided for the past couple of years.

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HT1688 Hi, just bought my daughter an Iphone 4s and I can't get it to let her on youtube, Facebook etc., keeps saying no internet connection. My husband and I have 3G smartphones and we can get on them on ours, so I'm not sure what I'm doing wrong. Also,

Hi, just bought my daughter an Iphone 4s and I can't get it to let her on youtube, Facebook etc., keeps saying no internet connection. My husband and I have 3G smartphones and we can get on them on ours, so I'm not sure what I'm doing wrong. Also, my other daughter has the same phone and has no trouble getting on these sites either. Any information to help is greatly appreciated. Thanks

Well, did you activate this new phone?

Hello my friend just bought an iphone 5 and he is able to imessage me but I can't imessage him with my iPhone 4S, when ever I try it only sends a text message and I Checked and we both have wifi/ service and both have osi7 interface?

Hello my friend just bought an iphone 5 and he is able to imessage me but I can't imessage him with my iPhone 4S, when ever I try it only sends a text message and I Checked and we both have wifi/ service and both have osi7 interface?

I think your problem is the fact that your friend is not registered through iMessage, just text messages. I would look around and check out how to set up iMessage on iPhones.

I'm trying to make a ring to for iPhone and about 20 sec into the playing of the song it fades out and goes silent. What am I doing wrong? Thanks

I'm trying to make a ring to for iPhone and about 20 sec into the playing of the song it fades out and goes silent. What am I doing wrong? Thanks

Im not sure what garage band is, but i can tell you the way apple recommends making ringtones. Highlight a song in iTunes, right click and select get info. Goto the options tab and youll see the time lengths (write down the ending time) for the start time type in where you want the ringtone to start, ringtones can only be 30 sec long so make the ending time 30 sec later. Exit it out of the info and while song highlighted goto the "advanced" tab at the top of iTunes where you will see an option that says "create aac version". after creating the aac version you will have a duplicate song in your iTunes, change the original back to the correct time length. Take the 30 sec aac version and drag it to your desktop, right click the icon and click "preferences" You will then be able to change the name of the file which will be somethign to the effect of "songnamehere.m4a" you just change the m4a to m4r. you now have a ringtone, drag the new file to iTunes where it will pop up in a new tab labled ringtones. If you cannot change the name of the file when it is on your desktop let me know and i will give you instuctions how to be able to change it. Once you get it figured out you can use any song you have on iTunes to make a ringtone.

I am trying to download the iTunes 10.7 update so that i can update my ipod and just before the final part of the download starts the program stops and says, 'The installer enountered problems before iTunes could be configured' What a i doing wrong?!

I am trying to download the iTunes 10.7 so that i can update my ipod. Just before the final part f the download starts the program stops and says, 'The installer encountered problems before iTunes could be configured'
What am I doing wrong?!

I am trying to download the iTunes 10.7 so that i can update my ipod. Just before the final part f the download starts the program stops and says, 'The installer encountered problems before iTunes could be configured'
What am I doing wrong?!

HT5621 I have changed my AppleID but I can't get the "system preferrences" to show my new AppleID. What am I doing wrong?

I have changed my AppleID but I can't get the "system preferrences" to show my new AppleID. What am I doing wrong? I am running 10.9.2. I support multiple devices on this icloud account and they all work fine. Its just the mac mini ...

I found a post with the answer. Basically I just logged out of the iCloud. My concern was that I would loose my contacts. But when i logged back in with the correct AppleID -- it was all there.
Thanks!

I have a frisky mouse that came with my iMac. I barely touch it and the screen I'm on is swiped away. What am I doing wrong?

I have a frisky mouse that came with my iMac. I barely touch it and the screen I'm on is swiped away. What am I doing wrong?

Hi lindseyclarissa,
Welcome to the Apple Support Communities!
Please read over and use the attached article as a reference on how to adjust the mouse tracking and scrolling speeds.
Apple Wireless Mouse: How to Adjust Tension, Tracking, and Double-Click Speed
http://support.apple.com/kb/HT3080
3. Adjust the tracking speed or double-click speed to a level that's comfortable for you.
Have a great day,
Joe

HT201250 When I open time machine I can click on any time, arrow, or file and nothing happens. What am I doing wrong?

I cannot get my time machine to work properly.
When I open the program I see the back-up dates on the right and click the date I would like to access. Nothing happens.
Next, I try to flip through the dated files but can't get past the first one.
The arrows do not highlight and therefore I cannot scroll to the date I need to restore an item.
What am I doing wrong?
Do I need to reinstall the software?
Any suggestions are welcomed
Thank you
Lonnie Schwartz

It sounds like you're starting from a Finder window showing something that wasn't backed-up on any of those backups.
Try either selecting your Computer or internal HD in the sidebar before going into Time Machine, or pressing Shift+Cmd+C after getting there.
You might want to take a look at Time Machine - Frequently Asked Question #15A, especially the pink box there.
If that doesn't help, post back with a bit of detail; are you still on Lion (10.7.x), what sort of Mac do you have, where are your backups (external HD, Time Capsule, Network Drive, etc.)? It might help to post a screenshot, too.

I have turned keychain 'on' on both my ipad and iphone 5. The instructions that I have read just say follow the on screen instructions, but there are none. What am I doing wrong?

I have turned my keychain 'on' on both my i phone 5 and my ipad. the instructions online say I should just follow the on screen instructions to set this up, but there are none. What I am doing wrong?

Apps downloaded on one should also appear on the other as long as the app in question runs on both iPads and iPhones.

I deleted iPhoto because it was installed under a different Apple ID, now I can't get it back without paying. HELP!!!

Hello. I started work at a new job and am continuously being asked for the previous employees Apple ID for various different reasons. I have sorted out most of the places where his ID was set as defualt, but have run into an issue I can't seem to figure out.
My Mac update notification popped up to lket me know I had some updates ready for downloading. When I clicked it brings me to the App store update screen. From here I selected the updates (iPhoto and iMovie). The only problem is that as soon as I select these and hit update, it brings up a window which instructs me to put in the password for this prior employees ID. Obviously I don't have this and can't get it. The problem here is that the ID name is grayed out and doesn't let you change it to my own. I did some reading in these support community walls and found that the reason for the name being grayed out is because the app that I am trying to update was orginally downloaded by using that ID. It instructed to delete the app from the computer and reinstall...
Here's where I am now and my current problem. I can't reinstall iPhoto or IMovie without paying for them through the App Store. How can I get these back without paying?
Thanks

Is this your machine or the company's? Machines that came with Snow Leopard or earlier installed come with system and software install disks that can be used to reisntall the iApps that came with the machine orignally.
If this is your machine and it came with Snow Leopard or earlier installed the disk will look slimialr to one of these:
If it is the company's machine see if they have the disks.
Do a custom install and then use Software Update to update iPhoto to the highest version that is available.

In Aperture using the external photo editor Adobe photoshop elements 10 editor. My photo will not come back to aperture unless the photo is saved on the desktop and then imported back to Aperture. What am I doing wrong?

Using Adobe Photoshop Elements 10 Editor as external editor in Aperture. The issue is once i make the changes in Photoshop it request that I save (use tiff) and the photo is not update in Aperture. What am I doing wrong?

Marianne,
how do you save? Photoshop Elements can save either versions or overwrite the original file, afaik.
You need to set the save preferences, so that it will write to the original file and not write a version. Also the filename extension should be "tiff" and not the default "tif" (I think you did that already).
Regards
Léonie

I set up iCloud on my iPad so I could sync with my iMac and now I cannot open documents on my iPad. What am I doing wrong?

I have an iPad two running iOS 8.2, with pages 2.5.2
Late 2012 21.5 inch iMac running Yosemite, with Pages 5.5.2
Yesterday,following directions in iMac Magazine on my iPad I turned on iCloud for Pages.
My documents disappeared from my iPad. After finding out how to locate them in iCloud I am unable to open them to edit or even read them for that matter.
What am I doing wrong.
Can I get my documents back on my iPad?

Thanks. That was indeed the problem. A few hints for others with this problem. You can only find out that you need to upgrade, and upgrade, by cabling your iPad to your computer. Then the next Tricky part is making sure you have your iPad purchases saved on your computer. Then you download the new OS upgrade and you will get a "start up" type of screen on your iPad with a few questions. Nowhere is there a very good explanation that you want to then go back to your computer and restore your iPad. I finally did that because there were no other obvious alternatives, though all the warnings made me very nervous. After the restore command, I synched my iPad and I seem to have everything back, and I can now access iCloud. maybe I missed some instructions somewhere, but I found this process much more obscure than the usual Apple directions. Thanks for your help!

My new android keeps crashing got this one because the other one kept crashing. Don't know what I'm doing wrong new phone won't take calls but old phone answers

Old and new android are paired somehow the old phone answering calls and TeX but new phone is the active one both phones keep crashing what am I doing wrong.Done multiple factory resets on old phone trying to fix this spent countless hours and days on this

Sorry but we are unable to provide specific help with the Android operating system. Talking to your mobile provider in person may be helpful.

I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M.

I just bought an iPad with retina and I'm trying to register unfortunately I can't because there is no none option in the billing information what should I do.

I just bought an iPad mini with retina and I tried to make a new account unfortunately I can't due to the billing info there's no none option what should I do.

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

HT5163 I just bought an iPhone 4s without sim card at an Apple Store. Now I can't get the sim tray open to insert the sim card. What am I doing wrong.

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