HT5192 Update to iOS5.1, error message says can't connect to the network

I'm unable to update my iPad2 and iPhone 4 with the new iOS 5.1. I'm continually getting an error message that says, "There was a problem downloadng the software for the iPad. The network connection could not be established". And yes my internet is on and working!
thanks
Helen

Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over.
You may have multiple entries. Delte them all.
Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter
The Password rejection can confuse people since it's a catch all meaning...
This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.
If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995
Outgoing ports are...
SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

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IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

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Hi there spicygirlbowtiq,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Change it back after again.

HT4972 when I try to update through itunes a message says can't connect because of network connection problems

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Have a look at the articles mentioned here:http://support.apple.com/kb/TS3694
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Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over.
You may have multiple entries. Delte them all.
Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter
The Password rejection can confuse people since it's a catch all meaning...
This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.
If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995
Outgoing ports are...
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Have you tried a different website, or just one?
robynles wrote:
My Internet connection appears to be fine.
How did you verify this?

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XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
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Same issue for me, recently I started having issues with apps no longer being able to access my Facebook account. But the iPad Facebook account settings will not accept my password, even though the Facebook app and Safari can access my account fine. The only significant events I recall that have occurred that may have triggered this have been that via my Facebook account I killed off a lot of so called authorised connections and I changed my user name, but still have the same email address and password.
I have tried just about every solution put forward on the net, short of a factory restore, back to new, on my iPad.
I have also; deleted my iCloud account, deleted the Facebook app and account, deleted Safari data.
One would think that after I have deleted my account from the iPad that it would ask for both username/email address and password, but it only asks for password, so the username is still stored somewhere that I am unable to delete.
I also see that no one seems to have been able to get an answer from Apple. So I'm guessing they have absolutely no idea themselves.
I am hesitant to put my username on Facebook back to what it was as Facebook only give you a few chances to change your username, then you are locked.
I have iOS 7.1.1 installed.
I did have a lot of respect for Apple and their devices as they just worked, but they are becoming tarnished by ignoring what seems to be a growing issue.

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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
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Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Error message saying a device attached to the system is not functioning

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in device manager option but nothing helped me.. plz solve my problem..

Hi,
Could you please have a share with your phone's information?
Based on what I know, different phones may have different softwares developed by the manufacturer to make the connection through Windows operating system, we may check with the phone's manufacturer side and see if there could be some helpful information
offered.
Besides, please take a check with
Event Viewer and see if any special errors logged there.
Best regards
Michael Shao
TechNet Community Support

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HT5192 Update to iOS5.1, error message says can't connect to the network

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