HT5254 I have gone through the process for "Malware Removal Tool" and I cannot find a place where to make this tool work? Can somebody tell me?

First of all, I would like to know how do I know that I have "Flashback Malware" in my computer? - I have decided to install the removla tool just in case, but cannot find anywhere to activate and start the process of cleaning or detecting this malware. Will appreciate some advise on this subject.

Did you install it via Software Update or did you download the Apple malware installer software? If so, there's nothing for you to do. It's all automatic. There are no programs to run. See:
Helpful Links Regarding Flashback Trojan
Visit Thomas Reed's site for insight and help: Mac Malware Guide
A Google search can reveal a variety of alternatives on how the remove the trojan should your computer get infected. This can get you started. However, be careful about what you do as new variants of the malware circumvent the efforts of earlier tools.
Also see Apple's article About Flashback malware.
Apple has released Java updates for Snow Leopard and Lion users:
Java for OS X Lion 2012-003; available only for users of Lion with Java installed.
Java for Mac OS X 10.6 Update 8; available only for users of Snow Leopard.
Flashback malware removal tool; available only for users of Lion without Java installed.
Install whichever shows up in Software Update. It removes the malware (if present), updates Java (if present) and tightens up Java settings for the future. You may download from Apple's web site instead of using Software Update, but it's important to know which one to get, because the other two won't work for you.
For the truly paranoid see 10 Simple Tips for Boosting The Security Of Your Mac.

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HT1766 i have backed up my iphone 5 and have a 5s I want to set up from that backup file. I have gone through the process once, and when I next connect the new AND the old phone to the mac and open itunes, restore or create new phone comes up not synch??

i have backed up my iphone 5 and have a 5s I want to set up from that backup file. I have gone through the process once, and when I next connect the new AND the old phone to the mac and open itunes, restore or create new phone comes up not synch?? Tried starting the whole process over once but same result. Seems not to recognise the phone and just synch as it should. Help?

Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

My iPad keeps showing my inactive email as my apple ID instead of the current email. I have gone through the process of managing my account ....it has all been verified yet I cannot access my updates. What do I do?

My iPad keeps showing my inactive email as my apple ID instead of the current email. I have gone through the process of managing my account ....it has all been verified yet I cannot access my updates. What do I do?

- Have you went to Settings>Store and signed out and then signed back in?
- Did you by chance create a new account? Apps are locked to the account that purchased them and you have to sign into that account to update apps purchased with that account.

HT1800 Trying to add a wireless printer to my MacBook Pro. It was working properly until we had to buy a new modem. I have gone through the steps associated with my printer and the other laptop in the house (Dell) working right. MacBook says printer dis

I am trying to add a wireless printer to my MacBook Pro. It was working properly until we had to get a new modem. I have gone through the steps with the printer customer service rep, and it was working properly for one day. When I booted up the next morning, the printer was no longer "connected". It will work if I have the printer and computer connected, but I much prefer the wireless capability. Suggestions? The printer is a Brother MFC7860DW. The other laptop in the house (Dell) can print wirelessly so I don't think it's an issue with the modem or the printer.

Hello,
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
    1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2.    Choose System Preferences from the Apple menu.
    3.    Choose Print & Fax from the View menu.
    4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."       As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

TS3048 I am usng a bluetooth keyboard with my Mac and some of the keys are not working. They are the numbers 1 through 9. I have gone through the troubleshooting for mouse and keyboard and everything looks good. How can I get them to work again?

Hi, I am using a Mac computer that my husband set up. I have worked on it recently with no problems. Today, I am having problems with the bluetooth keyboard not working properly. The numbers 1 through 9 do not work. I have gone through troubleshooting wireless mouse and keyboard issues and everything looks good. Except, when I check the keys on the keyboard viewer, these keys still do not work. The webpage guides me through and at this point I do not know what to do next, because the keyboard is still not working properly. I sure hope there are some experienced people in the community to help me. What should I do?

Hi:
I wish my suggestion had gotten you further.
I do suggest you try to connect the keyboard again. The request for a number is a step in it trying to pair. If it gets by the number, it sometimes takes a little while to get connected. If you are unable to get it connected and want a new one, I have been using Apple Bluetooth keyboards for years - and I like them. The one I have (the newest model) only uses two batteries and is very thin.
Speaking of batteries, if you are not already doing so, you might consider rechargeables. I have a drawer full of them and use a 15 minute charger. I go tired of buying batteries and rechargeables are environmentally friendly to boot. At the moment, I use 2450 mAh Energizers and a 15 minute Energizer charger (all purchased new on eBay at a very reasonable price).
I am far from an iPad "expert," although I have one. If my suggestion below does not help, post your question in a separate thread in the iPad forum.
I had a terrible time syncing my iCal on my Mac with my iPad iCal (confusing - hopefully it makes sense). I quit using iCloud as that added to the confusion. There is a facility to one-time sync items. When you connect your computer to your iPad, iTunes opens. The system begins a process (automatic backup and so on). After it finishes, you can click on "info." At the bottom of the screen, there is an advanced section. You can select any of the items and then force it to sync. The iCal information from your computer would be deposited on the iPad.
After all that, I do not use a Google calendar so the information may be worthless to you.
If you want to reset the iPad to factory settings, you can do that when it is connected to iTunes (one of the options). Me being me, I try never to erase anything.
Barry
Message was edited by: Barry Hemphill

How can I get my flash player to update on my PC? I have gone through the process at least 12 times.

I keep getting prompted to update my flashplayer but it won't update. I go through the process and it finishes successfully or so it says, but I keep getting the prompt to update.

http://forums.adobe.com/thread/1195540

OK, so I am trying to sign up for a free trial of Acrobat XI Pro. I have gone through the process about ten times, but keep getting to the Download Assistant "Welcome" screen which doesn't offer me any clickable options!!

Ok

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Why do my homepage settings change to a site I do not want every time I shutdown Firefox - EVEN THOUGH I have gone through the process of saving the site I really want?

I am desparate to set my homepage to http://www.google.co.uk/ig?hl=en
However, even after manually setting it to the site I want, every time I restart Firefox it has reverted to http://www.searchqu.com/406
I have tried every solution that I have found in Firefox help, but to no avail.
I have only recently changed to Firefox and am impressed with the way it works with this one exception, which is driving me mad.
PLEASE, PLEASE can anyone out there help?

Thanks for the reply. I never get the option to "Restore Previous History" from History. I don't even have the box checked that asks to delete the history when Firefox closes. I don't know what's wrong, no matter what, I always lose everything. I have the box marked "Show my windows and tabs from last time" for when I open Firefox, but it never shows that, just my homepage. Also, when I check my History, it only shows the pages that I opened since I started Firefox, nothing from before. Even if I were to open up 10 pages now, close Firefox, and open it, the history would only show the homepage that opened this time, not any of the 10 pages that I opened 5 minutes ago.

Popups are not being blocked and the malware does not stop them. I have gone through the process of troubleshooting.

I have tried everything from the troubleshooting guide including downloading software for malware. It did not work. The popups come labeled as Firefox and others.

Upgrade your browser to Firefox 8 and try
* getfirefox.com

Windows Media Player, since installing Firefox 4 I cannot click on a link in my website to play a video. I have gone through the procedure for downloading the new plug in and it still won't play this is the link I downloaded from

http://www.interoperabilitybridges.com/windows-media-player-firefox-plugin-download
I then shut down firefox and tried again the video is enbeded in my website as an .asx file. It concerns me that others cannot see it either.
It is also a link in my email
It was fine in previous version of firefox

Sorry to hear about your problems. For a long time I and a colleage were having an issue with our MBP's. When we closed the lid, we thought it was going to sleep, then and hour later when you opened it, it would be all hot and the battery was drained etc. Turns out it wouldn't go to sleep. For a while we remedied the problem by going to the apple menu and hitting sleep then shutting the lid, but after some process of elimination, it turned out that a little freeware app called Desktopple that we used in presentations and etc. . . was the culprit. as soon as I took that app off, Both of our machines started sleeping like babies!!!
Morale of the Story! Sometimes it's a 3rd party app causing the problem.
Desktopple worked fine until one of the OSX updates happened, then it started causing this problem. My suggestion is that you disable these small freeware type apps one by one until you find the source of the problem.
I have a hard time believing that you were given 3 lemons in a row. It's gotta be something that your running.

HT4528 I am trying to download free apps on my iphone4 and it keeps telling me that username or password is incorrect. I have gone through the process of changing password and I still get the message.

I am trying to download free apps on my iphone4 and it keeps telling me that forgot username or password. I have reset password and I still keep getting that message.

Try to take a look at the top right corner on iTunes. Does it say "Sign In" or "Apple ID" like [email protected]

Please help me! I have gone through the steps for installing the newest version of Flash Player (at

least a dozen times and it says it is installed but afterwards, it is not. HELP!

first, uninstall fp, http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
then manually download and install the latest fp, http://www.adobe.com/products/flashplayer/distribution3.html

In eBay & YouTube, I get the message to install the latest version of Adobe Flash Player; I have gone through the download and installation procedure several times, but still get the same message - why can't I install the latest version on Firefox?

In eBay, I was trying to upload pictures when I got this message: "You need the latest version of Adobe Flash Player to use the standard picture uploader.
Download and install the latest version from Adobe before continuing."
In YouTube, when trying to watch a video, I got this message: "You need to upgrade your Adobe Flash Player to watch this video."
I have gone through the procedure for downloading and installing the latest version of Adobe Flash Player, but still get the same messages when I reopen Firefox and revisit these sites.
There does not seem to be the same problem with Safari, which runs the latest version of Adobe Flash Player with no trouble.
I am using an iMac running Mac OS X Version 10.6.7.

You can find the latest Flash player for Firefox on this page.
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
For Firefox on 64 bit Windows, you need the 32 bit Flash version version because Firefox is a 32 bit application.
*http://www.adobe.com/software/flash/about/

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twic

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twice but they have not been able to fix the problem.

I went through the activation process yesterday and shut down my PC when I went to bed last evening. When I got up this morning and turned my PC on and then started Lightrom 6 (I upgraded from version 5) it started to launch but then just hung and became "not responsive". I I then uninstalled and then reinstalled the product today but the same thing happened. What is weird is that when I install from the standalone file I downloaded when I purchased the upgrade it looks like it's downloading the software again over the Internet? I have been having these problems for the last four or five days. I have contacted the chat support folks twice and they were able to get it working but whatever they did did not last as the problem reappeared again once the PC was shut down and then started up again.

IPhone 5 not being recognized in iTunes (Mac). I have the latest Software update for iTunes, my iPhone, and my Mac. I have gone through the iTunes connectivity troubleshooting, no luck. Any suggestions/solutions?

The reason I found this problem is that I did a complete reset of my iPhone, so it reset all the content, through settings on the phone. That ended up deleting the ringtones I had. I tried searching up the same tones, however you can't "Install" already purchased stuff like you can in the AppStore.
I can't "iTunes wifi-sync" because you need to have connected at least once to the computer before you can wifi-sync, but because I reset my phone, it doesn't "remember" it once synced with my Mac cause I reset it.
I have gone through the "iTunes connectivity troubleshooting", nothing worked.
http://www.apple.com/support/iphone/assistant/itunes/#section_1
My iPhone charges fine with the USB-Wall outlet adapter, so its not the lightning connector or the USB connector on the other end of the cord.
All the USB ports on my Mac are functionning (working with other cords for printers, etc.), but still the iPhone persists not to be recognized in iTunes.
So I am guessing iTunes is the problem.
Any Help, Solutions, Suggestions, would be appreciated.
Thanks.

I had not tried that article, however I already went throught the troubleshooting assistant, which covers everything that article has.
I am about to try to delete and re-install iTunes though, which was mentioned in your artile link.
Thanks for the help.
I'll post my findings/results.

HT5254 I have gone through the process for "Malware Removal Tool" and I cannot find a place where to make this tool work? Can somebody tell me?

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