HT5262 I tried to upgrade my software and now my phone is not working, it's telling me to plug it into iTunes and I just did but nothing.
I tried to upgrade the software of my phone and now it tells me to plug it into iTunes. It's now plugged in and nothing, keeps showing me to pklug it into iTunes. What do I do next?
How to use your iPod to move your music to a new computer
Similar Messages
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I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????
Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?
Hi Jeffny01,
If your iPhone is not responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Regards,
- Brenden -
I need help after a software update, anyone else with similar problem????
Today I went to recharge battery, iTunes pop-up indicated new software version.
I OK's the download and now the phone does not appear to be working. I've tried holding down home key and power switch for 10 seconds.
My display shows pic of a connector with an arrow pointing at the iTunes icon. No other response from phone.http://support.apple.com/kb/TS1538
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i updated to iOS 6 on my iphone 4 and updated my macbook pro and now my mail is not working at all on my iPhone, whether on wifi or 3G. I can receive/send on my laptop, but not my iPhone!! Can someone help?
Which email provider are you using? If it's Gmail, try unlocking your account here: https://accounts.google.com/DisplayUnlockCaptcha.
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My ipad has been disabled and now I'm trying to get it to work again. However, when I plug it into my computer it says that i need to type in the passcode, but i can't until it connects to itunes...also, my ipad has only been plugged into my friend's computer. it has never been plugged into a computer since then. Would this have anything to do with my problem?
This probably has nothing to do with plugging into your friends computer, but unless you have a backup, everything on the iPad will be lost.
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
You will probably have to use recovery mode
http://support.apple.com/kb/ht4097
You can download purchased content again from the various stores as long as you use the same Apple ID, as long as the content is available in the stores, and as long as the content is available where you live. -
I was doing the update of ios8 on my 4S and now my phone is not working
I Was updating for IOS8 on my iPhone 4S and now my phone is stock in connect to iTunes I connected but is not doing anything. I try to rebooted but nothing is working. What should I do?
I have the same problem. Updated an iPhone 4s to IOS8 but got an unknown error which advised me to enter Recovery mode. That worked OK and the phone is now recognized by iTunes. I restored the iPhone but it will not download my 3rd party apps. Gets stuck in sync after downloading one app. Nothing happens after that. Sync cannot be cancelled except by disconnecting the iPhone. Reconnecting the phone downloads one more app, etc.
Also my music library is missing on the iPhone. Playlists are there but there is an iCloud download icon next to every song. I did not turn on "iCloud Drive". ITunes is not downloading my music during sync, just the titles and artists and playlists.
Ideas? -
I now have a useless $700 phone. Updated iTunes to latest version (and can't get it to revert back to an earlier version), updated iPhone (iPhone5) to iOS 7 and now it won't talk to iTunes, nor will it connect to my WiFi. What should I try now?
If it won't talk at all to iTunes, you can hold down the power and home button for 10 seconds, it will power off, this is ok, then let go of the power button while holding the home button until iTunes sees it as a device in recovery mode. You can try to reinstall iOS7 and then restore.
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is anyone there ??
Do as it says and restore your phone at this point there is no data on your phone. If you have a backup of your phone you can restore to that backup.
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I am not sure what to do. My iphone 5, is nto working after I updated itunes,, it appears I lost all my stuff. Not sure if I should contact Apple or AT&T?
Contact Apple: http://www.apple.com/support/contact/.
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I just updated my phone this morning. It's the new update for the apple watch. I have a 2015 honda fit with honda link. I usually play my spotify through the ''ipod'' source because it shows all of the song information. Since the update it will not play through the i pod source even if it is plugged into the car. Can anyone tell me how to either make the song information show up when I play it through bluetooth or how to make it play through the i pod source again?
Hi mrsmaybe,
I'm sorry to hear you are having issues with your iPhone after a recent update. If you continue to have issues connecting your iPhone to your car's stereo system, either hard wired or via Bluetooth, you may find the troubleshooting steps outlined in the following article helpful:
Get help using your iPhone, iPad, or iPod touch with your car stereo - Apple Support
Regards,
- Brenden -
Hello Team,
I was restoreing my Iphone. but everytime giving error..Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
I have a n IPhone 4S. I upgraded to IOS7 and then tried tp go back to my prevous IOS and now my phone will not turn on at all.
I tried to do the same, but couldn't find ios 6. I even tried the APPstore, to download the last IOS6 version.
The most problem is the running out of the battery.
I've checked each app who is "eating" the most power.
The battery stoped runaway, when I closed the weather service....
So for now, I will use regular internet service, and probbaly will do to more app.
Until, finaly, I will find my self with all the applications closed....:-)
That will be the sign, to replace my phone to anderoid....:-)
Till now, there is no any sign from Apple to have a glance to our complanes. -
Hi Guys,
I am using the full width video widget on a site. The widget was working perfectly however I have just added additional content to the site and re-uploaded and now the video is not working! Please help I have tried everything and am freaking out as this web-site has been payed for by my client.
AlexMany thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
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