HT5262 When I try to sync or back something up it says 'Could not restore IPhone because backup is corrupt or not compatible with the IPhone that is being restored'. What should I do?
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Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.
Delete the entire Backup folder if there is anything at all in it.
Similar Messages
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I have an iPhone 4S. In my van I have a portable Bluetooth called blue ant. I have it synced to my iPhone 4S. When I try to sync it to my JBL Flip Bluetooth speaker all it will do is keep searching. My question is this. Is it not possible to have both devices synced at the Same time?
Nope. You can only be connected to one Bluetooth speaker at once.
Hope this helps -
i try downloading iTunes then a mesage pops up saying i can't access %APPDATA%
Thsi solved the same error for someone else:
Carolyn Samit San Francisco Bay Area / Hawaii
This helped meRe: Windows 7 error when installing iTunes 'Could not access network location %APPDATA%'
May 2, 2011 2:16 PM (in response to hardly embly)
Try disabling anti virus software and turning off the Firewall
Disable antivirus software
Turn-Windows-Firewall-on-or-off -
Every time I sync my iTouch I get the following message - "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." However, when I follow these instructions, delete the backup and try again - I get the same message. Any ideas what is wrong?
Hi,
Try this thread. https://discussions.apple.com/message/12661408?messageID=12661408
Carolyn -
When I try to sync my iPod to iTunes it says I don't have access privilege
I bought some songs on my iTouch, but when I try to sync them to my computer it says I don't have access privileges to do so, but it only works when it try to sync apps, what do I do?
Did you try authorizeing your iTouch on iTunes under the store tab?
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When i try to sync my old ipod touch. it says theres a error. so i update it and reset it and stuff but it still doesnt work. what should i do?
Before you restore the iPod from the backup that Dave had you make yu have to transfer stuff from the iPod to the computer since the backup does not contain the apps themselfes, music, synced phots and some other stuff. To see what a backup contains see:
http://support.apple.com/kb/HT4946
To transfer iTunes purchases:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- For other stuff you need a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support CommunitiesA lot of thos are paid, especiall for more than a limited number of items. It is harder to find one that does synced photos. -
I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!
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I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.My wife's iPhone 5 would not backup, after upgrading to iOS 8. The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years. This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either. I googled for solution and found Phoneview and iFunBox. These apps allow you to see & access data files in the iPhone. Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox". iFunBox was excellent. I used iFunBox to recover her game data. It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash. The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful. The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud. The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps. -
I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.
Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port -
Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.
We had this problem after upgrading to iOS 8. The iPhone 5 would not backup either to the cloud or to the computer. Backup always ended with an error message.
Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
would crash iFunBox. They were not important games for us, so I didn't try to isolate the offending data files. And I deleted the two games from the iPhone.
Apparently these two games conflicted with iOS 8 just as they did with iFunBox. The next backup without those games was then successful.
I backed up to both the Mac and the cloud.
Hope this helps. -
When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks
Let's first try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
I just upgraded to os 10.9.5 on my 15 " macbook pro from os 10.7.5. When I try to open iPhoto, I get the message that it is not compatible with the os. How can that be??? It came with the upgrade. It says the version of iPhoto is 9.3. How do I get an iPhoto that works with os 10.9.5? TIA
This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgradeto iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1 -
I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?
Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?
Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup
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