HT5278 I have an iPhone 4, and I go to Settings, General, Software Update, and it says iOS 5.1.1 and I tap on the Install Now, and Agree, then i get the verifying update, and then it says "unable to install update, an error occured installing iOS 5.1.1

I have an iPhone 4, and I go to Settings, General, Software Update, and it says iOS 5.1.1 and I tap on the Install Now, and Agree, then i get the verifying update, and then it says "unable to install update, an error occured installing iOS 5.1.1

I have exactly the same problem. iPhone 4S, never been jailbroken. Not behind a firewall and it happens whether I am on my home compute (iTunes) or directly thru Settings_Update.
Looks like loads of people are having the same problem - and as far as I can see, Apple's sole reply is jailbreak or behind firewall/ security settings/anti-virus. None of those apply here!

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I am trying to load "The Sims" for OS X 10.1 and higher; first time the game would lock up after the preview, now I can't even get the installer to load after sending the original installation to the trash. What could I be doing wrong??

I have "The Sims" suite (The Sims, Livin Large, House Party, Hot Date, and Unleashed). During the original installation, I could not get teh third disk to install (House Party). I definitely installed them in the correct order. Then, I went on to load the last two CDs, but when I install the last CD, to begin play, the game locks my system downafter the preview.
I sent the entire Application to the trash (I'm assuming installing this in the Applications section of teh HD is correct), and tried to re-install. Now, the initial Installer on The Sims primary CD will not respond. I have to force quit to unlock the install.
I have an iMac with the 3.06 GHz Intel Core 2 Duo, with 4 GB Memory (4 GB 1067 MHz DDR3).
Can you tell me if I'm doing something wrong, or if my system does not have enough memory to handle this program? I already have The Sims 2 and 3 with several expansion packs installed - never had a problem operating or installing them. I still have at least 50% of my internal memory available.
Thanks,
Joe

For some reason SpeedGrade updated through the Application manager. I tried downloading the updates from adobe's website but it won't install. Prelude's update fails before it can even get started whereas the extension manager does install but it doesn't seem to be updating.
I've done as much investigation as I can think of and I'd rather not create a new user just to check that out but if I have to I will. How exactly do I create a new user on a mac?

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

Syncing my phone it says I have conflicts when then I get the message "Unable to retrieve conflict information from the sync server. Please try again next treset Sync history and hasn't helped.

When syncing my phone it says I have contact conflicts which I try to resolve and then I get the message "Unable to retrieve conflict informaiton from the sync server. Please try again next time the conflict resolver window is presented". I have reset the Sync History but hasn't helped. Suggestions?

Here is the solution.
Rationale: You want to be able to have the dates on your items (notes, contacts) on your iphone to be the same as on outlook. This will eliminate any sync conflicts. You will also notice that if you modify something on the iphone and sync, you will lose the modification you made.
Steps:
1) In outlook, export the data (contacts, notes) to a CSV file
2) Delete you notes/contacts in outlook
3) Sync your iphone and select replace information on this iPhone (in iTunes)
4) Now your contacts and notes will be empty on both your iPhone and Outlook
5) Now import your contacts and notes from the CSV files back into outlook. What this does is put the current date and time on every individual item
6) Sync your iPhone to iTunes normally
7) everything will work correctly now with no sync issues and no conflicts.
Sherali

HT4623 I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I have Elements 10 and a Nikon D7100. PSE10 CR 6.7 does not support the 7100 NEF. How can I get the updates to do this?

I have Elements 10 and a Nikon D7100. PSE10 CR 6.7 does not support the 7100 NEF. How can I get the updates to do this?

The D7100 requires camera raw 7.4 which is not compatible with Photoshop Elements 10.
Your two main options are
1) Buy a newer version of Photoshop Elements
2) Use the Adobe DNG converter to convert the NEF files to DNG files which can then be used by Photoshop Elements 10.
DNG Converter 8.8
Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5888
Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5887
Useful Tutorial
http://www.youtube.com/watch?v=0bqGovpuihw
Brian

I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?

I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?

See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808

When I go in to SYSTEM PREFERENCE and click on DESKTOP/SCREENSAVERS it says pictures loading but then I get that coloured circle and nothing else - I then have to force quit

When I go in to SYSTEM PREFERENCE and click on DESKTOP/SCREENSAVERS it says pictures loading but then I get that coloured circle and nothing else - I then have to force quit

Hi Mende 1
I have just tried what you suggested and it came up with - folder can't be found?

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem

Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario

When I import my photos from my iPhone 4S into iPhoto the location does not appear. I have to open the info button on the photo click "photo place" then "find on map" and then the location appears. How to I get the location to appear automatically?

When I import my photos from my iPhone 4S into iPhoto the location does not appear. I have to open the info button on the photo click "photo place" then "find on map" and then the location appears. How to I get the location to appear automatically when I import my photos from my iPhone?

in your iPhoto preferences is look up location set to "automaticaly"?
LN

My iPad2 side switch is acting up, it will only allow me to have either sound or rotate. If I unmute the rotate won't work, if I mute the rotate works. How can I get the iPad to unmute and rotate? I have restored, downloaded updates and rebooted.

My iPad2 side switch is acting up, it will only allow me to have either sound or rotate. If I unmute the rotate won't work, if I mute the rotate works. How can I get the iPad to unmute and rotate? I have restored, downloaded updates and rebooted.

You should be able to control the function that the side switch isn't controlling via the left-hand end of the taskbar : http://support.apple.com/kb/HT4085 - is the icon that appears there (notification mute or rotation lock) indicating that that function is 'off' ?

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". Suggestions???

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". The printer works, but not the scanner. Suggestions???

It's possible that you need new drivers from HP, in order to be compatible with OS X 10.8.3. Looking at HP website, they haven't released new drivers since last November. You might need to wait for new drivers or contact HP to push for an update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3919448#N218

HT4623 I am getting a messages saying "Software Update Failed An error occurred downloading iOS 6.1.3" everytime I try and install the update.

I am getting a messages saying "Software Update Failed An error occurred downloading iOS 6.1.3" everytime I try and install the update. Any suggestions?

dkmusic89 wrote:
I am also having same issue. Why Apple people is not replying here with the correct steps to resolve this?
Because Apple does not participate in these forums. These are user-to-user forums.

HT4623 hi when i start updating may iPhone with IOS.6 After the updating bar completed when i pressed install then a verifying update note appears ater awhile i get a note reading( Unable to install updating An error occurred installing iOS.6.)

i whent through the updating proceduer but i still get this not (Unable to Install Update An error occurred installing iso.6) After the note of verifing updated .

Even I got same mesage but after restoring the phone using itunes, it worked for me. First restore and update your phone again using itunes.

Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address. My other devices all have the correct address. How can I get the correct address for my iPhone? The only Apple ID that works for logging in is my new one.

Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address. My other devices all have the correct address. How can I get the correct address for my iPhone? The only Apple ID that works for logging in is my new one.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT5278 I have an iPhone 4, and I go to Settings, General, Software Update, and it says iOS 5.1.1 and I tap on the Install Now, and Agree, then i get the verifying update, and then it says "unable to install update, an error occured installing iOS 5.1.1

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