HT5278 My app store is frozen on pandora. Cannot do anything!
App store frozen on pandora download. Cannot do anything. J
Try a reboot: Press and hold BOTH the power and home buttons at the SAME time for at least 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.
Similar Messages
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HT204088 app store is frozen on my ipad on the genius setting; How do I clear the frozen status?
I was wondering if anyone could help: app store is frozen on my ipad mini with the genius tab high-lighted. Any suggestions as to how to correct this? the appstore is not usable, but all other apps functioning as they should. Thanks in advance
Hi ckreske,
I would try forcing the app to quit as described in this article:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
You can also try restarting your phone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Have a good one!
- Ari -
Hi, I have just tried downloading the Facebook app, but the app store has frozen. It will not let me click on anything. Shall I try turning it all off and back on again? Or is there something else I need to do.
Thanks, RebeccaReboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
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App store is frozen on computer
The app store is frozen on my mac and unusable. I have to force quit to get it off. How can I fix this so I can use the app store?
It freezes on the iPad too?
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HT201210 Help! the App Store is frozen
Help! the App Store is frozen whilst trying to update Shazam, now cannot navigate in it or download anything
Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
App store has frozen on my iPhone 4
App store has frozen on my iPhone 4 - I can open it but can't get further - any advice appreciated!
I have the same or similar problem. Resetting the iPh 4 doesn't work.
App Store shows 94 apps to update via the red badge (I've been traveling away from that iPhone in another international carrier territory and use another iPhone, 4S this time).
When I touch the App Store icon, it launches and stays "loading" forever...
Other suggestions? -
My App store is frozen on 46 updates and won't load. This occured after I did a revert to factory status and re-installed apps. How do I unfreeze the option?
Her are a bunch of things that you can try. I have posted this quite a few times and all of these suggestions have worked at one time or another.
From what you describe, start with #2 - the reboot.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. -
Hello there, I'm new to the Apple world, and I'm still learning my way around.
Why is when I try to download from the App Store, it says "The application cannot be downloaded."
It doesn't ask me for payment or anything. When I click on download, about 10 seconds later, that message pops up and nothing is downloaded onto my laptop. I can download other stuff onto my laptop for e.g. Microsoft Word and other various programs such as Google Chrome from the internet. However, I just cannot download from App Store. Any suggestions on how I can download apps?There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
Anyways, thanks for your suggestion. -
i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.please help me!!
Open Sysem Preferences from your Apple () menu top left in your screen then select the Firewall tab.
Make sure the Firewall is turned off. -
I can no longer use my iPad 3 since downloading IOS 7. I can't access the internet, the app store, or itunes. Can't download anything or receive or send emails. Not happy. My iPad is basically useless. Tried to erase and restore. can't even do that. whish I had waited.
Hello suzanefromnv,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Best of luck,
Mario -
Can I have a Mavericks disc mailed to my house? I had trouble downloading it through the App Store, and now it won't do anything at all when redownloading it.
Apple doesn't create installation disks for OSX 10.7 and later. You can create your own disk/USB bootable installer, but this requires downloading the installation package from the app store first.
1) Make sure you have a stable internet connection. Try directly connecting via ethernet port, versus Wifi, if you are experiencing a weak Wifi Signal or intermediate loss of connectivity
2) From the App Store, go to the Menu Bar, Store > Sign out.
3) Navigate to the /Applications folder and drag the partially completed download of the installer to the trash.
4) Open the App store, sign back in, and redownload Mavericks. -
I can connect to the internet with no problems ,but I am unable to connect to the App Store. Error message reads--- Cannot connect to App Store.
Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
When I try to sign in to Apps Store it says my computer cannot be verified and to contact support for assistance. Can someone please help me with this?
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699 -
ever since I updated my iPod software my iPod will not connect to the app store and won't let me download anything. help
Hook it up to your computer and open itunes. try to download hte apps via your computer. Every time you update hte software you have to reagree to the itunes terms of service. Sometimes it's hard to get it to come up on the device, but is easier on a computer.
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Angry Birds application appears in App Store for update but i cannot update it.
Angry Birds application appears in App Store for update but i cannot update it. I haven't bought this but still it appears in app store. If i try to update it, it shows someone else apple id and if i use my apple id then it fails to update. How can i get rid of it.
Post here:
https://discussions.apple.com/community/mac_app_store
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