HT5278 My iPad 2 refuses to update to new software.
For some reason my iPad 2 froze during update and required manual shutdown. Now iPad 2 is "unable to install update"
Reboot your iPad, quit iTunes - if you were using the cable to update the iOS and restart your computer and try again.
If you were trying to update via WiFi, try with the cable - but realize that you will be downloading a much, much larger file than you do when you update over the air. If you try again with iTunes, temporarily disable your firewall and antivirus software first. Those can cause problems when you try to update.
Similar Messages
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Hi there,
Wondering if you might know? I don't have enough space to update the new software on iPad. So my facetime isn't working anymore, this is prob why. Seems I have to delete like all the games/apps we have to do so. Will I lose the progress data/levels in the games? But how do I back up the games data?
Please help. Scared to delete them to update and then not have the space to restore them and if I get them again will the levels/progress be gone?
Thanks RachelConnect your device to iTunes and do the update through iTunes. Using a computer takes much less space on your device than doing the update on your device.
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My iPad Air crashed after updating latest iOS software. After resetting the system, Pages, Numbers and Keynotes are not available. How do I get the apps back into my iPad?
You can also re-download the apps.
App Store>Purchased>Re-download apps -
Hello, I have ipad version 1 (3yrs old) and I am still running on i.os.5.1.1.
How can I update to new software as I am unable to run some apps.
Itunes is up to date and I have synced but when I click on software is says my software is up to date but mu iphone is running on a newer version?
Any advice or help would be appreciated.vickyk132 wrote:
Hello, I have ipad version 1 (3yrs old) and I am still running on i.os.5.1.1.
iOS 5.1.1 is as far as the iPad 1 will go. -
IPad IAppStore cannot download updates or new apps. Endless loop of asking me to agree to term changes. Anyone else having this issue?
Ditto
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hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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My phone was updating the new software and now will not turn back on, what do i do?
my phone was updating the new software and now will not turn back on, what do i do?
Never fear, help is here jpeterson4! Have you attempted to plug your device into your home computer? Have you verified that the device is charged? Does anything appear on the device when you plug the device into a charger? Please keep us posted, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT -
I just installed the latest version of iTunes to get the updates and new software on my iPod but it hasn't updated my iPod or put any of the new software on there either. How to I get the software to sync onto my iPod?
Are you sure it's not 6.1.6? If it is, that is the latest iOS version that will work on a 4th generation iPod Touch. Later versions require a 5G iPod which has twice as much RAM.
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iPhone 4 - tried updating with new software and now it's asking me to plug it to iTunes. The problem is that my laptop is dead. Is there anything I can do now?
I Don't know if I can turn it of or do I just leave it and take it to service?
I'd appreciate some advice!Same thing happened here ~ tech guy at a local authorized Apple repair store said it had something to do with improper backup from which the restore would be made. Still have a phone that asks to be connected to Itunes but won't do anything else . . . frustrated.
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Why did I lose all my Verizon ring tones after updating to new software?
Why did. I lose all my Verizon ring tones after updating to new software? Always worked before, now they are gone! Contacted Verizon, who could not explain.
I was having a similar problem and here's what solved it for me: Under Settings>Notes the default account was changed from iCloud to another account for no apparent reason when I upgraded to iOS 7. When I changed it back to iCloud, my notes started appearing on all devices again. You might also want to check the Accounts setting under the Notes app to make sure All Notes is checked to retreive notes from all accounts. Similarly, Settings>Mail,Contacts,Calendars has a default account that should match as well. Good luck.
-Brad -
HT6065 Updating the New software
I have been clicking on the update button to restart my computer and update the new software, but it won't update. After my computer restarts, still says i have to update the new software. What's happening? What do i do?
Click here and install it manually.
(98864) -
I've heard that when you update the new software to your iphone you are then able to view every photo and text message you have ever created, is this true.
Um, no.
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Since updating the new software on my iphone5 I cannot sign in to FaceTime. It advises me to check my internet connection which is working ok. Please can someone advise me.
Hey jeanettefromiw,
Thanks for the question. I understand that you are experiencing issues signing into FaceTime on your iPhone 5. The following resources should assist you in troubleshooting these issues:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
If you see "Could not sign in, please check your network connection and try again" when signing in to your Apple ID
Update to the latest version of iOS.
Verify that you have a data connection by going to www.apple.com in Safari. You can complete Apple ID activation using Wi-Fi or a cellular data connection. If you need help connecting to Wi-Fi, follow these steps.
If you're using Wi-Fi, make sure that your local Wi-Fi network is using the recommended Wi-Fi settings.
Sign in to your account and ensure that the primary email address and alternate e-mail addresses have been verified. If verification is pending, follow the instructions in the email Apple sent to that email address to complete verification. Or remove the e-mail addresses from the account.
If your Apple ID isn't an email address, you can change it. The Apple ID that you're using to activate FaceTime or iMessage must be an email address. Find more information on how to change your Apple ID.
Tap Settings > General > Date & Time. Make sure that your iPhone is set to the correct time zone. If Set Automatically is on but the wrong time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Enable iMessage and FaceTime while connected to a different Wi-Fi network (in a different location) if a cellular data connection is not available.
Thanks,
Matt M. -
I just updated to new software and now am pinged for a password to access voice messages? I have never had to do that! How do I fix this?
Not a problem with the name change, I posted the link in your other post, here it is again:
http://www.apple.com/feedback/iphone.html
Try the reset first, or Restore your iPhone from backup.
Also, the keynote of the World Wide Developers Conference (WWDC) will be 10:00AM PDT on Monday, June 6, 2011. Supposedly it will include a whole new system of push notifications. -
My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
My brand new Mac Pro running Mountain Lion crashes and re-boots when installing updates or new software. I can only perform these operations while in the safe boot mode. I have reloaded OSX twice. Does not solve the problem. The machine is brand new. It replaced a previous MacPro that would not support the new Mountain Lion. When my new machine came in. I swaped the dirve out of my old unit into the new and ran the new Lion update. The machine has had this aforementioned problem since that time. Also, I had the Legacy version of File Vault running on the old machine/drive, which I also turned off(thinking that was the problem) but that did not fix the problem either.
Here is my panic log entry:
Sun Nov 18 22:08:42 2012
panic(cpu 6 caller 0xffffff800b4ac90b): Releasing non-exclusive RW lock without a reader refcount!
Backtrace (CPU 6), Frame : Return Address
0xffffff8556cab950 : 0xffffff800b41d626
0xffffff8556cab9c0 : 0xffffff800b4ac90b
0xffffff8556cab9e0 : 0xffffff800b51c09c
0xffffff8556cabc10 : 0xffffff800b510e92
0xffffff8556cabc40 : 0xffffff800b4ff375
0xffffff8556cabf50 : 0xffffff800b7e182a
0xffffff8556cabfb0 : 0xffffff800b4ced33
BSD process name corresponding to current thread: installd
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000000b200000
Kernel text base: 0xffffff800b400000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 427147359117
last loaded kext at 111975561856: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f8ba85000, size 229376)
last unloaded kext at 127467947009: com.apple.driver.AppleIntel8254XEthernet 3.1.1b1 (addr 0xffffff7f8bf8d000, size 69632)
loaded kexts:
com.zeobit.kext.Firewall 2.3.1
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleIntelProfile 97
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.3.1f2
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleUSBHub 5.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.Intel82574L 2.3.0b4
com.apple.BootCache 34
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleProfileTimestampAction 97
com.apple.driver.AppleProfileThreadInfoAction 97
com.apple.driver.AppleProfileRegisterStateAction 97
com.apple.driver.AppleProfileReadCounterAction 97
com.apple.driver.AppleProfileKEventAction 97
com.apple.driver.AppleProfileCallstackAction 97
com.apple.iokit.AppleProfileFamily 97
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleUSBAudio 2.9.0f6
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.AMD5000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleUSBHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
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