HT5312 Can I. Reset my security questions ?

Please reset my security question because I forgot already.i want  to buy album In the iTunes Store .thanks

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 can you reset my security questions? This computer was recently repaired and U do noy remember them

    i do not remember the answers to my security--this computer was recently repaired

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 I can't remember my Answers and i can't reset my Security questions because i don't have a rescue mail what can i do?

    Hi ALL,
    hope you are well.
    I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
    and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
    So please can i have some support.
    I'll appreciate your help.
    Thanks

    Reset Security Questions
         There are several different methods. Try one. If it doesn't work,
         then try the next one. Don't try to do everything at once.
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 How can I reset my security questions if I don't have a rescue email address

    How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

    Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • HT5312 how can i reset my security question i dont have a an optional rescue email adress

    how can i reset my security question i dont have a an optional rescue email adress

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87718)

  • HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 good day ) i have question ) how can i reset my security question can i reset my security questions... because i forgot them...

    good day ) i have question ) how can i reset my security question can i reset my security questions... because i forgot them...

    Your profile says you have Mavericks, is that true?  yes
    Do you have an Apple logo in the top left corner of your screen? yes
    When you click on it, do you have an App Store option in the drop down menu? yes
    i have no this blue sentence...

  • How can I reset my security questions? When I go to the password and security section it asks for the answers to my security questions.

    I keep reading that you can reset your security questions by going to the "password and security tab" in you apple id account. When I do this, however, it first tells me to enter my answers to the security question to verify my idenity. It there another way to reset them?

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    Hi Thubz,
    Welcome to the Support Communities!
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Happy New Year!
    - Judy

  • TS1424 I forgot the security/questions, How can I reset my security questions?

    I need a small help please. How can I reset my security/question because I forgot the answers.
    But still I know my Apple ID's password and I can access to my ID.
    Please there is anyone can help me?
    Thanks
    Hana

    Hi Niel,
    Thanks a lot for your considering my email.
    But when I creat the my Apple ID first time I did not put any email the Rescue Email Address I keep it empty.
    What I should do now to reset my security questions?
    Please I need urgent help or advise.
    Thanks
    Hana

  • I can't reset my secure question and i need reset yor secure question in my profile

    i can't reset my secure question and i need reset yor secure question in my profile
    i need this link for reset my securiti question.
    i can't call apple support. please help me by email.
    tanks for your help

    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I cant reset my security questions even though I have provided a rescue email address and it is verified

    I can't reset my security questions even though I have provided a rescue email and it os verified

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • How can I reset my security questions so I can buy an app?

    How can I reset my security question so I van buy an app because I am using for the first time my credit card to buy an app and I can't remember some answears .I have made  my Apple id 2 years
    Ago

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101674)

  • How can i reset my security questions and there is no reset my questions below it any help plz

    how can i reset my security questions and there is no reset my questions below it
    any help plz

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101110)

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