HT5312 Cannot access my apple store

While making my apple id I had given a false rescue email id by mistake.I have also forgotten the answers to my security questions so even if they send me a link to reset my security questions I am not able to recieve it.Therefore I am not able to purchase anything with my apple ID.How do I change my rescue email id??

Apple ID: Resetting Forgotten Security Questions - Apple Club
About the rescue email address

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Error (-3212) cannot access the apple store via itunes

Hello
I'm not a machead, but my daughter is and she is struggling to use iTunes on our 4 year old HP desktop. I tried to figure it out, unsuccessfully. I subsequently spent about two hours - getting thru to, transferred around and disconnected, back and forth - and finally speaking to some fellow half way around the globe at the Apple Support Line. He asked me a few basic questions and suggested that I uninstall all of the apple software as well as Quicktime, and install the newewst version. Spent another hour messing with that and a couple of restarts later - It's the same.
iTunes works fine, as it did before. But when you click on the iTunes Store, I get this error message "iTunes could not connect to the iTunes Store. An unknown error occured (-3212). Make sure your network connection is active and try again"
The connection is fine - Qwest DSL - very quick!
I walked thruough the recommendations from the help menu - to no avail!
Any suggestions?
Thanks for any help!
Brian

I am having the same issue, I get a message that says the same thing. I have tried every thing to fix this, please help. Here are my diagnostics.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-29 23:47:44.
Video Display Information:
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {846FBFCB-E1C3-4B28-9E8A-FEC4CDCDBE47}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Dec 29 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers: 192.168.0.1
192.168.0.1
205.171.3.65
Adapter Name: {55092A5E-F7CC-4835-A630-30420B2826D5}
Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Dec 30 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 100.226.36.148:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.

HT204053 I cannot access the app store because it wants to access an @me Apple ID that no longer works. How do I eliminate this ID so I can access apps?aid

I cannot access the app store because the iPad is requesting a password to an Apple ID that does not exist. The app store seems to be using an @me iCloud address as the Apple ID. This is not my ID or email addresses. How can this be changed to my Apple ID?

Easy, just sign out then back in again.
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311

We are using apple tv to try to access our itunes account on the computer. We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store. Any ideas on what we are doing wrong?

We are using apple tv to try to access our itunes account on the computer. We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store. Any ideas on what we are doing wrong?

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

IPhone no longer syncs with computer--"Cannot access the iTunes store"

My iPhone 2G has decided to no longer sync with my iTunes. I do not have internet on my computer (I'm doing this on a friend's), so when I connect my iPhone to my computer, an error message pops up that says "Cannot access the iTunes store". Since my iPhone is normally synced manually, I can still drag new files onto it; however, any movies/podcasts on the iPhone keep reappearing even after I've deleted them (from the iPhone itself). Any help would be appreciated. Thank you!

Delete then re-install iTunes & Delete the following files:
The iTunes application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
then re-download the latest version of iTunes.

HT201209 Cannot access the iTunes Store in iTunes.

Cannot access the iTunes Store. I have downloaded iTunes 8, but still cannot access the iTunes Store. It shows my Apple ID once I login, but no error message and no right-hand column (or anything) under the iTunes Store window. Any ideas?

This might provide some help.
Can't connect to iTunes store
It could be a firewall or security software confict that is preventing the connection so you could try disabling those and see if that helps.
Restart/reboot your iPad and maybe that will help as well.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I cannot access the Itunes store, but I can update my apps.

I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host>

I can not access the Apple Store

I can not access the Apple Store. I enter my ID and my password and then I get taken to> EDIT PAYMENT INFORMATION asks where I enter the SECURITY CODE my CREDIT CARD. Digit security code, but I get the information that the code is wrong. I'm sure I'm typing the code correctly. On the last attempt I got the information I got in touch with the support of iTunes to complete the transaction.
I await your help.

Apple ID cannot be merged or transferred. If you change your e-mail address, you should do it in
https://appleid.apple.com
You can change the e-mail address associated with your Apple ID but not the Apple ID itself. Otherwise, you cannot update those apps, books and music bought using the old Apple ID.

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

Hey 8325,
There's an article that goes over what to do when you're having issues connecting to the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
You'll want to follow the steps in the "Troubleshooting on an iPhone, iPad, or iPod touch" section.
Take care,
Delgadoh

I cannot connect to Apple store, my WIFI is ok, i already made an apple id and verified thru e-mail. Please let me know the possible possibilities whyt i cannot connect

I cannot connect to Apple store, my WIFI is ok, i already made an apple id and verified thru e-mail. Please let me know the possible reasons why i cannot connect to apple store?

You need to first disable your antivirus and security programs and see if you can load the itunes store then. If so you know its antivirus blocking you.
Secondly due to xmas the itunes store is seeing a HUGE amount of people who got new ipods and/or gift cards. Yes Im sure apple tried to prepare for this but they can only estimate how many extra people they will have. Also SOME ISPs in local areas are limiting access for there costomers to the itunes store to save on overloads on there servers. Far as all this goes (If this is why your not able to connect) it should normalize after new years when people go back to work and school. Seems alot of people post about this issue during peak times which are normally between 8pm and around 10 pm when most people are on

Cannot access iBooks, iTunes stores ios7 ipad 2

Downloaded ios7, now cannot access iBooks, iTunes stores. Have access to my iBooks downloaded,but nothing in iTunes. When attempted to open it is just a blank page. Rebooted after a losing all apps, but no dice. Any advice? Thx!

Hello lalex44,
Thank you for using Apple Support Communities.
You can use the following article to troubleshoot the iTunes Store connection issues with your iPad:
Can't connect to the iTunes Store
Regards,
Jeff D.

HT2292 I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT5622 i cannot access my apple id within my iphone and ipad setting. not highlighted?

i cannot access my apple id within my iphone and ipad.i go to setting, then itunes and app store tab then my apple id seems to be greyed out.
to start i tryed to download a song from apple store and it is just pending saying waiting in the apple store download tab ????

You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists.

Cannot access to apps store or apps

I have an ipad, second genertion. Since a few days, I cannot access to apps store neither any apps that I have. My ipad keeps asking me my itunes password, every time I acces to any app. Fullfilling the password doesn't solve the issue. I checked my password, it is the correct one. I checked under settings iTunes and App store and I cannot make the ipad to accept my password.
i am currently outside my country, is it because of this ?
Thanks for your help, I need my ipad to work
I am using operating system 8.1.2
my model is : MC707FD/A
I have 1.1GB spare capacity
thanks
olivier

Hi Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo After that Sign out of itunes then Sign back in. Cheers Brian

HT5312 Cannot access my apple store

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