HT5312 Cannot remember security questions or rescue email address.  Where do I go from here?

Is it possible to have the security questions and the rescue id reset?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90283)

Similar Messages

  • HT5312 How to reset my security question without rescue email address ?

    How to reset my security question without rescue email address

    You will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 Cannot remember security question answers

    Cannot remember answers to security questions

    Hello Billandrosie,
    Thanks for the question. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • HT5312 forgot my security questions and rescue email

    i forgot my security questions and my rescue email what should i do?

    You won't be able to viewand/or change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to view and/or change your rescue email address for potential future use

  • ITunes security questions and rescue email address

    So basically I want to download an app and when I went to do it it comes up with answer security questions or send to a certain email address
    My problem is I can't remember the answer to the security questions and I don't know the email or password for the rescue email address.
    What can I do?

    If you don't have access to your rescue email account (or don't have one on your account) set up on your account then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT1918 How to rest security question without rescue email address?

    Hello
    I forgot my security question and want to
    reset it but I don't have rescue email address
    How could I do it
    Pls help
    Thanks

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

  • I did not recieve an email regarding security question at  rescue email address

    i forgot my security question answers and i asked to send me the information on my rescue email . but, i did not receive any emails despite sending it successfully from apple
    mac book pro ,OS X 10.9.4

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111158)

  • HT5312 What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author's attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them

    What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author’s attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them .

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    The security questions and rescue email address is there for account security. If you don't have a rescue email address then contact iTunes Support using the link on the HT5312 page that you posted from.
    When they've been reset you can then either a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT201485 I forget my security answer and rescue email address

    I Forget my security questions and rescue email address...
    mine one is IOS 8.1.2
    i wan to buy iTunes buy it need me to enter security answer but I forget it and i try to reset my security answer but I forget the email address. So how I reset the security answe
    I Forget my security answer and rescue email address ... Hope will get ur help soonest

    You won't be able to view and/or change your rescue email address until you can answer your questions, if you can't remember the address then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view (and/or change) your rescue email address for potential future use : http://support.apple.com/en-us/HT201356

  • HT5312 I want to delete my rescue email address, but I can't remember the answers to my security questions. What should I do?

    I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?

    To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

    what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I don't remember my security questions ither rescue email.what to do?

    I don't remember my security questions ither rescue email.what to do?

    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

  • Forgot Security Questions and Rescue Email

    I just bought an itunes card and already redeemed it to my account . I tried purchasing games but it wont let me due to some security questions and i tried to retrieved it whenever i verify it always said that my account is invalid . Please help me or Mail me a link . So i can change my security questions and rescue email. Thanks for your time .

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • Security questions without rescue email

    How to reset security questions without rescue email?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92043)

  • How can I reset security question without rescue email

    how can I reset security question without rescue email, or hoe should i set rescue email with existing account?

    Call Apple they will be able to help you. 1-800-APPLE

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