HT5312 Dear apple
I hope to be sending to the right person that can support me
My problem is that I had my account in Egypt store I subscribed wiz a credit card which was expired by time I moved to United Arab Emirates I got a new mini pad I want to reinstall my purchases on my new mini iPad and I am not able to due to billing information problem cuz my credit card is expired and I tried using my brother credit card to solve this issue but it doesn't work to cuz now I am in UAE and credit card should be from Egypt I went to virgin store to buy iTunes card but it doesn't work too.
I want to reinstall my purchases again
Hope your support I am stucked for this issue for more than 3 months
<Personal Information Edited by Host>
We are fellow users here on these public forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove the gift card number from your post (hopefully nobody else will have redeemed it onto their account).
The lack of punctuation makes your post difficult to understand, but if you are now in the UAE then you can only use the UAE store, and you can only potentially redownload past purchases that you made from the UAE store - the terms of use of the stores state that you need to be in a country to use its store. You can also only use a credit card that is issued by a UAE bank on a UAE account, you can't use an Egyptian (or any other country's) credit card.
You should be able to install any purchases that you made whilst you in Egypt from the backup that you've been keeping. Or have you not been backing up ?
Similar Messages
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Dear Apple , kindly i need to change my ID password but they want from me to answer two question but i forgot the answers , so i surprised that their is secure email and i didn't add it so how can change my password and change the secure email ,urgent plz
You a renot addressing Apple here at all.
We are all itunes users just like you. -
Dear Apple Support ,
This is lbjaziz ,
I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,These boards are not Apple Support. You need to contact Apple directly, either through the link in that article or by phoning them.
(78982) -
Dear Apple Support , I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes
<Email Edited by Host>Welcome to the user to User Technical Support Forum provided by Apple.
Please do not post personal information on a Public Forum.
I have requested the Hosts remove it for you
For your issue...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
Dear apple I forgot my security question and rescue email what should I do?
Dear apple I forgot my security questions and my rescue email what should I do?
See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
Cheers, Tom -
Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.
This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3. -
Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
Hi there,
Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
Dear Apple,
I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
Please see attached file of the error message coming up in the print queue.
I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
Regards
Brian
PS i obviously can't attach the error message so here it is: Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
Thank You all in advance
Regards
BrianIt is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398 -
From: Apple-ID [mailto:[email protected]]
Sent: Wednesday, December 11, 2013 7:36 PM
To: Deborah McKay
Subject: Final step To verify your Apple
Dear Apple Customer,
Your Apple ID has been used to open a session iCloud from an unauthorized device..
It's easy: Click the link Your iTunes account is now locked, please enter your account to verify your information. .
Update Now >
After you finished your account is confirmed, let us know immediately. Report, it is important because it helps us prevent fraudsters from stealing your information. Sincerely, apple.
copyright 2013 Apple Inc. Please do not reply to this email because we are not monitoring this inbox. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. Copyright © 2013 apple. All rights reserved. apple (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered office: 22-24 Boulev ard Royal, L-2449 Luxemburg RCS Luxemburg B 118 349 apple Email ID PP315.
I just got this message and sent it to [email protected] per instructions on another post. the link leads to a page asking for Apple id and credit card information.I got a similar email. It's obviously Spam. The double period afetr the first sentence and the otherwise poor grammar are dead giveaways even before I checked out the link embedded. -- I didn't click on it, just hovered over it to get the url. And the return address was [email protected] Very bogus.
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Dear Apple Users. I have my ITunes on a PC and also have an IPAD and IPHONE. When I purchase music on my ITunes its appears on my IPAD when I sync. However it is not appearing on my IPHONE when I sync. Any ideas or thoughts greatfully accepted. S
Check the music tab on the iPhones iTunes page, and make sure "sync all music" is checked. If you chose only to sync certain music, new music will not automatically show up.
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Dear Apple!
Sorry for bothering me buy an iphone 5 features of the familiar, I have a pc restore. they forget about icloud account ID and Pass now I want to activate the device without the aid small icloud account and password. lending rules company can help me to activate the serial number and IMEI states do not ask Thank you!Apple itself! I'm sorry to bother buying a used iphone 5, I have a pc restore. forget iCloud account ID and now I want to activate the device without iCloud account. Please ask apple can help me to reactivate this device does not need the drill and what? my device is iphone 5 ios 7. If possible please email: [email protected] Thank you very much
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Dear Apple,
I have an iPhone 4 32GB (black), i bought from softbank, japan. Now, I have recently finished a graduate and i'll comeback home in Laos. But i can't continue to use my iphone.
Could you please help me to unlock my phone so I can use it with other carrier Sims. I would appreciate it.
Please let me know if you could help me out. Thanks again.
<Edited by Host>Like ckuan said, Apple does not unlock iPhone; your carrier does, provided that the carrier offers this service.
Unfortunately, SoftBank does not offer authorized unlocking of iPhone.
Your best option is to sell this phone and buy another iPhone from the carrier of your choice or better buy a factory unlocked iPhone so you would be able to use it with any compatible GSM carrier around the world. -
Dear Apple's people, please note that "Lightning to 30 pin Adapter" don't work with iPhone5 and iPhone5s "Base Dock" !!!!
Ho comprato un adattatore originale Apple "lighitning to 30 pin adapter" per poter usare i mei vecchi cavi dell'iPhone4 con il nuovo iPhone5.
Se collego l'adattatore (con il vecchio cavo delliPhone4) direttamente all'iPhone5 , tutto funziona.
Ma se collego l'adattatore (con il vecchio cavo delliPhone4) all'iPhone5 tramite la "base dock" , l'adattatore non viene riconosciuto e non funziona.
Pensando che l'adattatore fosse rotto, ho riprovato con altri identici adattatori originali, ma il risultatato è lo stesso.
Quindi penso che potrebbe essere un errore di progettazione della base dock che supporta unicamente la connessione diretta tramite un cavo lighning e non supporta la connessione se in mezzo c'è l'adattatore !! -
Dear, Apple Support it says that when i am getting the credit card details on my iPhone 5s.....it always says that when i click continue please contact iTunes support to complete this transaction!!
Use the link below to contact iTunes support.
https://ssl.apple.com/emea/support/itunes/contact.html -
Dear Apple, unfortunately, I think I have found a bug in ios 7. During an incoming call is no call rejection or selection of the ability to send a text message. I hope it is a bug and there is a solution. Thank you very much.
Please report via Apple Feedback. These are user forums. You aren't speaking to Apple here.
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