HT5312 Don't have an option to send security answers to secondary email

So frustrating - Don't have an option to send security answers to secondary email

If you do not have a rescue email address (different from alternate email address) set up on the account then you will not see the option.
You will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers

Similar Messages

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

I forget my security questions and I couldn't find option to send the answer to my email please help

forget my security questions and I couldn't find option to send the answer to my email please help

If you can't remember the answers to the security questions, then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

HT201363 How can I reset my security questions even when it doesn't give me the option to send the answers to my email???

How can I reset my security questions even when it doesn't give me the option to send the answers to my email??? I honestly dont even remember doing any security questions. This has just now become an issue since it has stop letting me purchases music on my Mac or IPhone.

To Reset Your Security Questions, You will need to call Apple (0800 048 0408) and Reset them, you'll need for verification access to the apple id web page (myappleid.apple.com) and it will ask for a temporary pin and also a iDevice on hand to recieve a code from Apple in order to reset your security questions

HT5312 I don't have an option to send to my alternate email address, what do I do?

I'm trying to download a ringtone directly from my phone, which I've done numerous times, but now I have to remember my security questions and I can't. I tried every option I can think of and for some reason they aren't working. I have an alternate email but when I've typed in the wrong answers for the security questions, there isn't an option to send my security question answers to the alternate email. Is there anything else I can do??
Thanks,
Sabrina

An alternate email address is not the same as a rescue email address. If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

HT5312 This only has instructions for the old layout? I don't see an option to send recovery question to alternate email? Any help?

Any help?

The instructions on that page are correct, the reset link will show if you have a rescue email address on your account - an alternate email address is not a rescue email address, it can't be used for resetting security questions.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
After they've been reset you can use the steps on the HT5312 page that you posted from to add a rescue email address for potential future use.

HT6170 I forgot my security question answers and when i get to that screen, there isn't an option to send security info to my email on file. Any thoughts?

I am trying to authorize a new I-Mac for my I-tunes account. I am being asked my security questions and I don't remember the answers. The online help shows a way to get your answers emailed to the address on file. There is not that option for me when that screen pulls up.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118053)

I don't seem to have the option to send and recieve SMS

I don't seem to have the option to send and recieve SMS. There are no options under "Settings"/ Messaging. I used to be able to about a month ago or so but it has disappeared...

Sorry, still no go. I've even checked to make sure "pop ups" aren't blocked on either device. I'm signed into iCloud, have the same wifi connection on both, Bluetooth is on, on both....but no pop up message on the iPad received yet...

HT5312 This advice above is useless, as I don't get an option to send an email to my rescue address (it is verified) to reset security questions. Any suggestions fellow mac users?

This advice given above to reset security questions is useless, as I don't get the option to send an email to my rescue address (which is verified) to reset my security questions.
Any suggestions fellow mac users?

You are sure that you have a rescue email address, and not an alternate email address ? They are different addressess and settings.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

In firefox 4 I don't have the option to save picture as when right clicking on a picture in facebook. my friends say they do. why can't I ?

I have windows xp and just started using firefox I am very pleased with firefox but in ie I always pick up pictures from family and friends on facebook. in ie all I do is right click on the picture and choose save picture as but in firefox I don't have that option when I right click on a photo. My friends that use firefox say they do. what should I do to fix this? also when I upgraded to firefox 4 I no longer get a list of friends in farmville and other games in order to send gifts. I have to use ie to get pictures and if I want to give something in games.

My gosh, friend this is so awesome..I just tried it and it works.. how did you figure this out btw? So I have another problem.. in FFox when someone sends me an email with an photo in the email and I try to right click it is saved as a Firefox doc and not as a photo and I can't open it..any suggestions? I right click on the photo the picture library opens but on the photo line it's a Firefox document..???

After updating my phone to the new iOS 6.0, my family can get my im's. What can I do so that they don't have that option on their devices?

After updating my phone to the new iOS 6.0, my family can get my im's. What can I do so that they don't have that option on their devices?

Are you sharing your apple id? You can check if your email is included within the message settings in "settings >> messages >> send and receive" and remove it from that list on the other phones.

Forgot security questions, have a rescue email but no option to send reset questions to rescue email

Hi
I have forgotten my security questions, and/or have never answered them before.
I have an alternate/rescue email address.
However when I attempt to answer the security questions i do not have an option to "Send reset security questions to rescue email......."
I have apple id and i know my password and i have a rescue email and i know that password as well. I have some credit on my account that I would like to use but cannot.
Also i have emailed them to ask them to reset my security questions to and send the link to rescue email but I have received a reply within 48 hours.
Please could someone advise

A rescue email address and an alternate email address are different settings/addresses on your account, the reset link will only show if you have a rescue email address.
If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset (it will by phone as they need to confirm your id and that it's your account).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Since updating my iPhone 3GS on my friends laptop, it keeps asking for her iTunes Id not mine. When I log onto a computer it comes up with my Id but from my phone it's my friends. I don't have an option to change the user Id when it pops up either.

Since updating my iPhone 3GS on my friends laptop, it keeps asking for her iTunes Id not mine. When I log onto a computer it comes up with my Id but from my phone it's my friends. I don't have an option to change the user Id when it pops up either. So I can't update my apps, download songs or games now as it will charge my friend

Hello, 34sandy.
Thank you for the question. This behavior is normal if updated on another Apple ID account holders computer. To change the Apple ID on your device, follow the steps in the article below.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.

I don't have the option to create a new table in my database

Hi, I have SQL 2014, for some reason, a few weeks ago I was able to create a new table for my databases, now, I don't have the option to do so, all I get when I right click on tables is "Tables..." instead of "New Table", when I select
"Tables..." it allows me to write my codes but it doesn't save except in a text files witch doesn't want to open when I want to resume my work.
Is there any option in SQL to activate the "New Table" by right clicking on Tables? I have all the rights and permissions available to my use as it's my computer and my own server.
To fix the issue I tried
-Re-installing SQL
-Changed for 4 different versions
-Allowing more than necessary permissions
-Making it public to use (it's only to test it, anyway, I'm in the learning phase)
Any kind of help or advice will be welcome and much appreciated.
Thank you!

I don't know the reason why you are experiencing this, so what I am describing below are just some steps that you can take to diagnose the problem if it is related to a permissions issue.
1. If you are not already on the computer where SQL Server is installed, login on that box and launch SQL Server Management Studio and run it as Administrator.
2. Connect to the Server and open up the object explorer and expand the Security node that is directly under the Sever tab.
3. Under logins, find your login, right-click properties and see what kind of server level permissions you have, and which databases you are mapped to and what kind of permissions you have on those.
It may just be that this is not related to permissions at all, but I can't think of what that would be. To test whether it is a SSMS GUI problem or not, open up a query window and select a database on which you think you have permissions to create tables.
Then create a test table using T-SQL, for example:
create table dbo.MyTestTable( col1 int);

I have a photosmart plus B209a but when I scan into my PC i only have the option of sending it to p

B209a when I scan a document into my computer I only have the option of sending it into my pictures, I cannot send it to documents or to Adobe reader. As this is not something I need very often but once in awhile I need to convert a document into PDF format but now I cannot do that and I do not want to pay for Adobe reader in order to covert into PDF.
I used to be able to scan and send it in Email but now I cannot even do that even if I save it as a file.
Any suggestions please. My computer is pavilion Elite HPE 150f using IE8 windows 7 64 bit purchased last April.

I had a nasty problem a week or so ago (nothing to do with your issue). I decided to reset the iPad back to factory level. I then restored it using a backup that I had made before the problem. Turns out that I did not need to do that but,......finally getting to the point , I started with 7.2 GB free and wound up with 8.4 GB free. I did not lose anything and I have no clue what caused me to recover that space. In any event, I am babbling on about this in case it might be of help to you.
Oh, I do know some apps cache stuff, but very few allow you to clear that cache.
Barry
edit: I forgot to suggest that you reset the iPad by holding the power and home keys down until the Apple logo appears.
Message was edited by: Barry Hemphill

HT5312 Don't have an option to send security answers to secondary email

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