HT5312 Expired Rescue E-mail; Forgotten Security Answer = No Help. Apple failed me after 27 years
I had an old Apple ID that I used to set up a newer iPhone.
Unfortunately the Rescue e-mail I had was closed when I moved from one place to the next a couple of years ago.
I never re-set it. (That's my fault.)
I also never used this ID to buy anything, so there wasn't a credit card to associate with it. (That's common).
There were, however several associated e-mails and a custom security question.
Then the nightmare began.
One day, shortly before iOS7 was released, I woke up and my Apple ID password didn't work anymore.
I honestly have no clue how this happened. It's just that e-mails stopped being read by my phone.
I tried to re-set it; but the system didn't accept my security answer; so I tried the new iOS. That made it worse. It was even less functional without the Apple ID.
Then, Apple consultants couldnt help so they advised me to make a new Apple ID and restore my phone.
Then, the situation got even worse.
Now the phone won't even restore without the old password (part of the much ballyhood security of iOS7.)
Though I've spent several hours with Apple Support on the issue; they KNOW it is me; they KNOW fully well it is my account at hand.
Yet their 'system' will not permit them to send a rescue e-mail to another account they know full well to be associated with the ID; and full well to be mine. Senior associates are unable or unwilling to assist.
Now my iPhone is inoperable and I'm without communication while living aborad.
Apple cares more about their system than their customers.
And they do not empower their senior consultants to make command decisions and grant me rightful access to my own account; and at this point my actual device is now wasted entirely as a result!
Very dissapointed- after being so loyal for so long.
If anyone has another answer to re-storing my iPhone without knowing the apple ID, it would be wonderful.
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
It isn't possible to create a rescue email address without correctly answering at least two of the questions.
(86502)
Similar Messages
-
HT5312 PLZ help! I forgot my rescue e-mail and security question. What can i do?
PLZ help! I forgot my rescue e-mail and security question. What can i do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99891) -
I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time
I am having the same problem. I know my apple ID and password but do not remember my security questions. How do you go about changing the security questions? Please help.
Thanks. -
Forgotten security answers with no secure email
i have forgotten security answers also i didn't put any apple ID security questions ,
i need to pay some apps but i could not because of answersApple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I forgot my security answers for my apple ID ,and I can't purchase any application ,, i can't remember my alternate email address too ; what should i do ??
<Edited by Host>Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039 -
i forget the security answers for my apple ID and i can not change even i loggin to manage my account? i can not purchase any apps because of this issue?
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
How can i change my security answers on my apple id???
How can i changed my security answers in my apple id???
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(108374) -
HT2731 I forgot the security answers for my Apple ID
help me..I forgot the security answers for my Apple ID
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT201303 Forgot my security answers of my apple id
Forgot my security answers of my apple id?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
I don't see the link to send a rescue e-mail for the answers to my security questions
I give the answers that i think are right to my security questions, but it never gives me the option to send a rescue e-mail to my alt, e-mail address. I'd like to change the questions and answers so that i can start making not only in-App purchases, but purchases in general on my iPhone, since it won't let me do so without my security questions being correctly answered. any assistance is GREATLY appreciated.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity. Creating a rescue email address also requires correctly answering them.
(104503) -
How do I set up the rescue email for forgotten security question answers?
I have not been able to make purchases in the Apple Store because it asks for answers to security questions. I have forgotten those answers, therefore unable to access my account. It says to make a rescue email, but does not lead me to the right areas. What should I do?
Click here and request assistance.
(78111) -
I have forgotten security answers and my rescue email address is no longer in use
I have forgot my security answers and my rescue email address is no longer in use, what can I do?
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
HT5312 How to reset the forgotten security questions/answer.thanks ???
dear, gents
please help me How to reset the forgotten security questions/answer.thanks
best regards
AndamYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102966) -
HT5312 help lock account coz of forgotten security answer
please help i dont know if i have a rescue email and my account is locked coz i dnt know my security answers anymore
Click here and request assistance.
(75361) -
HT5312 I have forgotten my security answers for my apple ID.
is that a way i can change it or make some new security answers?
account security
Please call apple @ 1-800-694-7466
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde
Maybe you are looking for
-
HP Color LaserJet Pro MFP M177fw fax to pc
I have just bought this printer and want to msend faxes to my pc. I was told by PC world that it had this function. So far I cant find it can anyone help. Many thanks
-
Hello Experts, I had a issue where we are executing one custom report in which i used inner join on table MKPF & MSEG, some time join statement took 9-10 min to excute and some time execute within 1-2 min with same test data . i am not able to
-
I've also run malwarebytes and Super anti spyware. These (screenshots) show about somewhat randomly while websurfing. [IMG]http://s22.postimg.org/wkdqtwkrl/strange_2.png[/IMG] [IMG]http://s25.postimg.org/w1z26sue7/strange_1.png [/IMG] Thank You
-
Dear Gurus, We have a problem were the billing data of an old credit control area is not updating in the new credit control area. We had two credit control areas " A" and "B" in two different sales area in same company code. Now business need only on
-
Hi, how do I get the Interet column to show on the aging summary report screen. (this is when you run the customer aging report to the SAP B1 screen) In another system this column is visible but I cannot for the life of me get it to show on another s