HT5312 forgot answers and my acc is blocked.

please help me my apple id is locked,i forgot my account answers.How to unlock account and reset questions?

If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
If you have an iPad, iPhone or iPod Touch you might then need to log out of your account on it by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
For the security question, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Similar Messages

  • I am trying to purchase an app and when i try ti it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it told me to check my email but I don't receive it.

    I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • HT5312 Forgot answers to security ?s and not giving me optin for rescue email what do I do

    Forgot answers to security ?s and not giving me optin for rescue email what do I do?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88524)

  • HT5312 forgot answers to security questions itunes support is usless need to talk to someone at itunes by phone

    I forgot answers to security questions itunes support is useless I need to talk to someone on the telephone is there a number to call

    If you don't have a rescue email address as described on the page that you posted from then you can contact iTunes Support / Apple in the country where you and your account are based via this page : http://support.apple.com/kb/HT5699

  • HT5312 Forgoten answers and no backup email. HELP!!!!!

    I forgot the answers to my sequrity questions and I don't have a backup email. How can I change the answers and get a back up email? Please help fast!!!!!!

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When you've got them reset you should be able to use the steps half-way down the page that you posted from to add a rescue email address for potential future use. 

  • HT5312 forgot questions and answers

    send
    security questions answer
    forgot

    You need to contact Apple, either through the link in that article or by phoning them.
    (77263)

  • HT5312 Security answers and questions need to be reset

    I forgot the answers to my security questions and when I created my Apple ID I decided to never add a rescue address, so I need my questions and answers to be reset.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • If I forgot answers and to reset you have to have security answers!!! What do I do? Please help.

    So I got a new iPod and credit on my account, and one day I wanted to spend it. So I signed in and everything and then had to answer security questions that either I didn't create or I accidentally didn't remember them, I couldn't buy it. I was frustrated when I found out that you have to answer security questions to CHANGE them. So now I'm stumped. Dunno what to do.

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Hey i want to know how to reset my security question i forgot answers and i didnt add rescue email

    hey there i want to reset my security questions i didnt add rescue email how to do it please help me out

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95327)

  • HT201363 Forgot Answers and my secure mail wrong

    i write my secure mail wrong and forget my security answers what can i do ?

    You will need to contact iTunes Support online:
    http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
    or by phone: Apple Support Numbers

  • HT5312 forgot answers to security questions cannot purchase anything on new phone

    how do I reset my security questions on my apple account?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Forgot answers to security questions

    Need to reset security questions

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Hey I forgot about the questions and answers, and when the balance of $ 15 and I want to buy software from iTunes for regrettably I could not and I were sent to you many not thrown a response, or retrieve answers frankly tired or help me and send E

    hey i forgot about the question and answers and when the balance of 15d and i want to buy software form i tunse for regettably i could

    The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

    I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

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