HT5312 forgot my security answer
i already reset security answer question to my email but it didnt come any email to reset my security answer pleas help me :(
Hello yssyyc
IF you have not received your email to reset the security questions, then you will need to contact iTunes Store support.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Regards,
-Norm G.
Similar Messages
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HT5312 Forgot my security answers on my Apple ID Account
How do I change my security answers?
Wecome to the New World Order, where Apple owns your keys and your iLife [sic].
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
please help me i
The email address that shows for the reset link will be your rescue email address - that is the only place that it will show, it's not (and can't be) the same address as your primary email address nor any alternate email addresses on your account. If you don't recognise the address (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to view/update your rescue email address for potential future use -
HT5312 Forgot my security answers and my rescue email is deactivated
i need to change my security questions as i forgot them and the email i used as my rescue email is deactivated and i can't access it anymore, i don't know how to change the rescue email as i tried to find it in manage my apple ID how can i solve this?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
It isn't possible to change the rescue email address after forgetting more than one of the answers.
(89898) -
Dear Sir/Madam,
I have apple ID for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
Hope of your help.
Thank you in advance.We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
help to fix this because i forgot my security answers on my security questions
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 I forgot my security answers how do I change if I don't know the answers
I forgot my security answers I know how to change them but I don't know the answers to my questions
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106026) -
I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question
The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use -
Hi How do i change my rescue email address if i no longer have access to it and forgot my security answers?
You won't be able to change the address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use -
HT5312 i forgot my security answers
hi
i forgot my security answers and i cant reset it
now i need to download some apps in my new iphone but i cant because of the security qustions
i need a solution as soon as posible so i can use my apple id
i have all of the information regarding my apple id
but i cant rememper the security answers
BEST REGARDSIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 IF i forgot my security answers, what do I do?
If i forgot My security answers for the security questions, what do I do?
Go to: https://appleid.apple.com/.
Click "Manage My Account", sign in, and go to the Password and Security section. If you've forgotten your answers, there will be a link just under the security questions fields where you can have a reset email send to your Rescue email address.
If you have no luck with the above advise, then go to - http://www.apple.com/emea/support/itunes/contact.html. Enter in your personal information, and explain the issue. The iTunes Store agents, are the only department that have access to resetting your Apple ID and security questions, so you will need to contact them in this fashion.
If all fails, and you still have no results, call apple at 1 800 692 7753, and see if they can assist you further. -
HT5312 i forgot my security answer
first time to buy from itunes,then before i can buy,the security question need to anwser,but i forgot my security answer.what would i do?
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 hi, i forgot my security answers, what must i do
Hi,
I forgot my security answers, what must i do?See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I forgot my security answer and my backup account so i cant use my sgd30 in my account which was the blue card
Hello ejangeles1215,
Thanks for the question. If you do not have access to your rescue email address, you'll need to contact iTunes Store support to reset the security questions:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
I forgot my security answer to the question How can I change my security question
I forgot my security answer to the question How can I change my security question
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH
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