HT5312 Forgot my security questions Answers what shall I do?
Hi I had a iPod touch and have recently brought a a iPhone 4S and put a £15 iTunes voucher on to my apple I'd so I could download paid stuff so I went to purchase one and it then i had to fill in my security questions and I made my apple id along time ago so I don't have a clue what the answers are so please help!!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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i put in a 15 pound itunes card but i forgot my security questions answers, what should i do ?
Read the article you linked
Rescue email address and how to reset Apple ID security questions -
HT1918 i forgot my security question answers what do i do
I forgot my security question answers what do i do??
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT5312 I forgot my security question answers, What do I do?
What do I do if I forgot my security question answers?
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90108) -
I forgot my security question answers what do I do
please i cant wait until central time for custmor service i forgot my security question answers but know my apple password
katleen93 wrote:
i forgot my security question answers
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
TS1702 i forgot my security questions answers what should i do?
i forgot my security questions what should i do?
Rescue email address and how to reset Apple ID security questions
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HT4009 If u forgot your security question answers what should you do
Ok so I wanted to buy something inside a app and they asked for my security question answers but it's been so long since I made my apple account I forgot the answers...what can I do to get pass this??
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT204088 So I forgot my security question answers what do I do
I forgot my security answers what do I do
If you already have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
HT201303 I forgot my security questions answer what do I do.
I forgot my security questions the answers
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85695) -
HT5312 Forgot my security question answers?
Set up an itunes account a hundred years ago, and just today bought an iphone. Wants my security answers to let me buy apps, but I can't get the answers right and it has locked me out. I thought there would be some sort of verification email, but that isn't happening. What next?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You will need to contact Apple Care and request that they reset your security questions so that you may configure them again. -
I forgot my security question answers what can i do
I wanted to buy an album and the iTunes Store asked me my security answers but i don´t remeber them
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your device by tapping on your id in Settings > iTunes & App Stores and then log back in so as to 'refresh' the account on it
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I forgot my security question answers what should I do
And I don't know the password to the email to the security email. It was my moms and she forgot as well
call Apple support to assist with answering your security questions.
800MYAPPLE -
HT1918 I forgot my security questions answer what can I do to reset it
What can I do to reset my security questions
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75387) -
I forgot my security questions answers. what do i do so i can get in?
i can't remember what the answers are to my security questions are. now i can't buy anything without typing them in. how can i know the answers? or reset them without typing them in.
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90242) -
TS3297 I forgot my security question answers what should I do
What can I do to purchase a song when you don't remember your answers to your security questions?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85593)
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