HT5312 Forgot security questions/ not accepting my security question answers?
My security questions to answer are :Who was your childhood bestfriend; Who was your least favorite teacher? I'm almost positive the answers I'm entering are my original answers, but they aren't being accepted so I'm concerned. Can I validate through a different method, and then change my security questions to something I could remember better. Should I need to make a new account, that isn't a problem, however I have about fourteen dollars I'd like to move to a new account IF I need to make one. Thanks to anyone who can help me,
Kelsey H.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
If you do create a new account then all of your existing purchases will remain tied to your old account, and it's not currently possible to transfer a balance to a different account
Similar Messages
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Hello
I forgot my questions answer and how I can return the answerAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I forgot my question answer, and now i tried to changed it trough reset e-mail. however, i'm not received any e-mail either that my icloud e-mail or alternate e-mail. so, how can i changed my question answer?
for your information, i using ipad and iphone in same account this problem happen when i tried to download apps trough my iphone and suddenly it ask for safety question. its doesnt occur in my ipad when i download the same aplication and its downloads just fine. please help meYou need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93939) -
HT5312 Forgot security question answers, need help to rest
Dear I forgot my security question answers
Please I need help to change them by email
ThanksIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset (which is likely to be via phone, not email).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. Or you could use 2-step verification : http://support.apple.com/kb/HT5570 -
HT5312 forgot security question answers
My daughter set up her apple id and forgot the answers to her security questions. she also put her apple id email as her rescue email. she cannot make any purchases or downloads. how do we reset security question answers when we do not remember the answers and cannotaccess our account?
Click here and request assistance.
(75280) -
HT5312 Forgot Security question and rescue email
I forgot my security question answers and I don't have access to my rescue email.. What to do?
P.s. I prefer to contact support by email
Or contact them in the middle eastYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96835) -
HT5312 Forgot security questions Apple Store and there is no email Alternate
FOrgot security questions Apple Store and there is no email Alternate
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102124) -
HT5312 forgot security question, need to reset them
I forgot security questions and I need to reset them
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
HT5312 Forgot security questions answers
How do I obtain my security questions answers. In order to purchase from app store
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 forgot security answers please reset my account
i forgot security answers please help asap
You need to contact Apple, either through the link in that article or by phoning them.
(78030) -
Forgot security quiestions answers
I have forgotten my security quiestion answers and now my apple id is locked please help me!!!!!
When you set up the security questions there is an opportunity to set a rescue email address which can be used to reset your security questions.
MyAppleId > Manage Your Account > Sign In > Password and Security > Forgot your answers...
tt2 -
Forgot sercurity question answer
i forgot my sercurity question answer and it wont let me buy stuff off of itunes or the app store what do i do
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 Forgot security questions answer
I do not remember security answers, I read article below and I see no link in my profile to reset them, I have a rescue email registered but no link or form which allows me to do so ? Anyone can help ?
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_USRead the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 Forgot security questions but didnt require rescue email address help!
What do I do when i dont remember my security questions but i didnt require a rescue email address? this is getting really frustrating when I really wanna buy things! HELP!!
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
HT5312 Forgot Security Question and my account locked
I forget the Answer of my Security Question
How can i reset it ?Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(88176)
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