HT5312 Forgot to answer the secret question

i Forgot to answer the secret question

If you forgot the answers and can't get a reset email, click here and request assistance.
(75209)

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  • HT5787 I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    Call your contry's number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT201303 I forgot to answer the secret question what is the solution

    I forgot to answer the secret question what is the solution?

    Have you tried the methods described here in this link: Apple ID: All about Apple ID security questions  ?
    If that is impossible for some reason, you need to contact Apple and ask them to help you to reset them, see this webpage on how to contact Apple Support in your country: There are either telephone umbers given or an email form:
         Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html
    -- Léonie

  • HT1918 I forgot to answer the secret question ..

    Hello
    I forgot to answer the secret question ..
    There in the account of $ 25,
    This is the first time that I forget to answer confidential.
    Please help

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I forgot to answer the secret question

    Please solve the problem
    I forgot the secret answer questions
    What is the solution please reply as soon as possible
    I phone 6

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (115733)

  • HT5312 i forgot to answer the secret questions

    what is your name?

    If you've forgotten your answers then read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Dear apple , I recharge iTunes Gift Card for $ 25 and when I want to use and download the application from the store asked me to answer the secret question, but unfortunately forgot to answer confidential questions I ask you to help me please thank you

    I want a solution to this problem
    Dear apple ,
    I recharge iTunes Gift Card for $ 25 and when I want to use and download the application from the store asked me to answer the secret question, but unfortunately forgot to answer confidential questions I ask you to help me please
    thank you

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92282)

  • I forgot to answer the security question, please tell me what to do?

    I forgot to answer the security question, please tell me what to do?

    This is asked and answered countless times every day.
    The forum search bar and More Like This section are on the right side of this page.

  • I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Hello! Forgot to answer the security question, as they recover?

    Hello! Forgot to answer the security question, as they recover?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75961)

  • Good day, I forgot to answer the security question for shopping with my account, how can I recover them?

    Good day, I forgot to answer the security question for shopping with my account, how can I recover them?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • TS2446 I forgot to answer the security question.

    I forgot to answer the security question.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • TS1702 i forgot to answer the security question

    good day.
    by changing my phone from 4 to 4S, forgot to answer the security question
    where can I change them or recover.

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • HT5699 Forgot answer the secret questions on my account?

    ???

    I had this same problem when iTunes recently prompted me to answer questions. The answer I wa sure it was just did not work. Anyway, call Apple and after getting other personal information from you, they will reset everything for you so that you go through the process of choosing new questions again.

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