HT5312 Forgot your answers? Send reset security info email not available?
send reset security info email not available plese help me how can reset security question if not available.
If you forgot the answers to your security questions and don't have a rescue address with which to reset them, you need to contact Apple's Account Security team for assistance.
You can speak to an Account Security Advisor by calling AppleCare technical support. To find the right contact option for your country, see this article:
Contacting Apple about your Apple ID account security
http://support.apple.com/kb/HE131
Similar Messages
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The link isn't there. HELP
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96553) -
Forgot your answer : send request security info does not appear under password and security
When going into My Apple Id then Password and Security, it is looking for you to answer security questions. I have forgotten them. The option on the bottom where you can send the request security info does not appear. I have tried different computers and different operating systems but still cannot get the option to appear.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(124482) -
I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?
The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
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I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
how can i reset them?Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
Forgot your answers? Send reset security info email. this link not see in my apple accound pls help i am used another id is alredy located
The send reset link will only show on your account if you already have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you haven't checked whether you have the link then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side of the screen (similar to the screenshot in the second post on this thread) you might see an option below the questions to send reset info to a rescue email address.
If you don't get the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
I want to buy an app but I can't without these answersYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
I don't remember my security questions and answers and I can't reset it.
The option "send reset security info email to ..." do not appears to me and I don't live in USA and don't have a "valid" phone number to apple.
How I can reset my security questions ?
Thanks.You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
What happened to the "send reset security info email to .....@...." link at the bottom of the security questions? I forgot mine and cannot figure out how to send this email...
It's only there if you previously set up a rescue email, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104132) -
Send reset security info email to address . WRONG ADDRESS HELP!
I am attempting to complete this page:
Please answer your security questions.
These questions help us verify your identity.
Who was your best childhood friend?
Answer
Where was your least favorite job?
Answer
Forgot your answers? Send reset security info email to s•••••@yahoo.com
...however, I do not remember these answers, and the recovery email is unknown. How do I change this email, or reset my security questions? HELP!Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions -
I cant find ( Send reset security info email )
hello
i forget answer of security question for my apple id then i find in apple support this link ( http://support.apple.com/kb/HT6170 )
but in step 5 i cant find ( Send reset security info email ) link and in this site call if i cant find this link contact to apple support
please help to rest my security question
best regardYou need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
The people on these boards are neither Apple Support nor the Account Security Team. None of them can reset your questions for you.
(114465) -
I Forgot my answers and forget security info email
Dear Apple
I Forgot my answers and forget security info email to r•••••@yahoo.com
I forget what email i am used of my security answers please help me for this problem
Best Regard
Apple ID:[email protected]Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't work for you, contact Apple for assistance with your security questions > Contacting Apple for support and service -
I Forgot my answers and forget security info email help me forBest Regard Apple ID
Dear Apple
I Forgot my answers and forget security info email to @yahoo.com
I don't what email i am used of my security answers please help me for this problem
Best Regard
<Email Edited by Host>The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I want to change my security questions but the 'Forgot you answers?' has a wrong email address. How do I change this?
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116844) -
Hello,
I forgot my security answer fro the security questions. I want to reset it and get new one, but therer is no sign: "Send reset info email to ...".
How can I do?
Thanks in advance
tolia9960Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89599)
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