HT5312 Forgotten security questions, what can I do?!

I have recently brought a new iPad mini, and signed my iTunes account in on it, but when I went to make my first purchase of music on my iPad, a popup appeared asking for the answers to 2 security questions (I'm guessing this happens to everyone) came up. i have forgotten the answers to these questions! what can I do to recover the answers and get back to listening too my music! Thank you

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT5312 I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?

    I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?
    Every time i want to purchace something i have to answer these questions that i have forgotten !
    Please help

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 dont remember my apple id security questions what can i do ?

    dont remember my apple id security questions what can i do ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96578)

  • HT5312 i forget the security questions what can i do ?

    i forget the security questions what can i do ?
    can i reset it ?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103789)

  • I forgot my security questions, what can I do?

    I forgot my security questions, what can I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103388)

  • I forget the answers to my security question what can I do?

    I can't remember my answers to my security questions what can I do?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT1689 i forget the answers of my security question, what can I do?

    i forget the answers of my security question, what can I do?

    Did you put a emergency email attached to your account? that is a way you can access it.

  • HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece

    I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
    I press reset and there comes the message

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100647)

  • Hi i made my itunes account around 5 years ago and i cannot rember the answers to my security question what can i do

    hi i made my itunes account around 5 years ago and i cannot rember the answers to my security question what can i do

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I forgot me security questions, what can i do.

    I forgot the answear to my security questions, what can I do.....

    Do a forum search or look at More Like this on the right side of this page.
    Your question is asked and answered many, many times every day.

  • Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89136)

  • What if I forgot my answer for the security question, what can I do?

    I can't buy things with my account. I forgot the answer for my security question, what can I do to reset the security question?

    http://iforgot.apple.com.

  • Forgot my security question, what can I do to get apps again? any help would be gladly appreciated

    Can I move Itunes money from one account to another? Also can I change my security questions? unfortunately I forgot my secuirty qustions and therefore I cannot buy things on my account.
    Any help would be gladly appreciated.
    Thanks in advance

    No, you can't move money.
    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
    Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039

  • HT5312 forgotten security questions?

    I have forgotten my Apple ID security questions, how can I reset them?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I do not have the option to change security questions to reset my forgotten security questions what do i do??

    everyone says just click on change security questions????? i dont see anything to click on and just keep going in circles

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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