HT5312 having trouble recieving my link to reset my secret questions

my reset link wont come to my rescue email tried 6 times already.
<Email Edited by Host>

We are fellow users here on these public forums, you're no talking to iTunes Support - I've asked the hosts to remove your email address (it's not a good idea to post personal info).
If you aren't receiving the email then you can contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

HT5312 The link to reset my Security questions to the recovery email wont pop up...What do I do?

The link to reset my Security Questions to the recovery email wont pop up...What do I do?

Hi Gman,
Sounds like you may not have set up a Rescue email address (which is different than an Alternate one):
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

What do I do if the link to reset my security questions isn't there?

I'm not sure what to do if the link to reset my security questions isn't there, can anyone help?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119087)

I forgot my Security Question and Security Info email. How can I reset my Secret Question or how can I find what was my Security Info email is?

I forgot my Security Question and Security Info email. How can I reset my Secret Question or how can I find what was my Security Info email is?

You won't be able to view and/or change your rescue email address until you can answer your security question(s). If you only have one security question then you should be able to reset it according to http://support.apple.com/kb/HT6170 :
Reset your security questions
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page.
If you have only one security question, you can change the question and answer now.
If you have more than one security question:
Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email ?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you have more than one question then as you can't remember your rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5624 Sir, I have my id and pass but I can't change or edit my secret question and answer B'coz when I creat my id I didn't entered 2nd mail option that's why I forget my info about secret question . Naw I want to reset my secret question and answer,plz

Sir, I have my id and pass but I can't change or edit my secret question and answer B'coz when I creat my id I didn't entered 2nd mail option that's why I forget my info about secret question . Naw I want to reset my secret question and answer,plz help me out

You need to contact Apple to fix this. Pick your country here:
http://support.apple.com/kb/HT5699?viewlocale=en_US

How to reset your secret question, when you have forgot the answer. And how to change the email where the reset confirmation will be send towards?

can anybody help with the question below?
how to reset your secret question, when you have forgot the answer. And how to change the email where the reset confirmation will be send towards?

You won't be able to change your rescue email address until you can answer your questions, if you don't have access to your current rescue account then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

How do I reset my secret questions? I can't remember them ...

How do I reset my secret questions? I can't remember them ...

See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Having trouble recieving/sending texts from I Phone 4

Over the last few days I have noticed that I have been having trouble with sending and recieving texts on my I Phone 4, when I send texts now it can take a while for them to get sent out or they will just come back as rejected, I have I Message on and SMS as well, and the email on my phone is totally screwed. When I open my email it won't show any mail at all, and than other time it will open and just close right away. I have noticed that with my Google and Facebook apps as well sometimes I will open them and they will just close, someone mentioned to me I should reset the network settings, is that what I should do?or does it sound like the phone is totally screwed up?

The easiest way to get everything over to your new iPhone 5 will be to backup the iPhone 4 then restore the iPhone 5 from that backup.
See this Apple doc for more info -> iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
If you don't want to do that, you can just sync the iPhone 4 with a contact manager on your computer using iTunes and then sync the contacts from the computer to the iPhone 5.
To see the contacts syncing options in iTunes, you just have to click your iPhone in iTunes > click the Info tab across the top of the screen.

HT5312 Cannot access the link to reset my security questions

Trying to reset my security questions but I do not have the link below the sign in. What can I do?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95600)

HT5312 I cannot receive an email to reset my security questions

Hi
I have tried many times to ask for sending an email to reset my security questions from last night till now.
But I still have not received an email about how to reset my security questions.
I am sure that my rescue email is correct.
What can I do now?????
Please help me!!
Thank you!!!

http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH

There's no link to reset my security questions

I don't remember my answers to security questions! What should I do? And there's no link to reset them.

Read and follow:
If you forgot the answers to your Apple ID security questions
If that does not help and you need to contact Apple, do that by starting here:
http://www.apple.com/support/
Navigate the pages as follows:
Under "Contact Us" click the blue "Contact Support" link
Click the blue "Get Started" button
Click "More Products & Services"
Click "Apple ID"
Click "iTunes Store, App Store or Mac App Store"
Click "Forgotten Apple ID security questions"
Click "Continue"
Choose one of the support options that appear.

HT5312 I dont get an option to reset my security questions and I cant remember the correct answers. How can I have security questions reset?

This is actually for my mothers account. She has tried to use itunes for her new phone but is unable to login. We want to change her password which I think we can manage but the major problem is she cant remember the answers to her secret questions. We called apple support who helped to reset her password but we really need to change her questions also. We dont seem the get the option to change them if we dont know the answers to the existing questions.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

How do you get the link to reset your security questions?

I went to manage my apple id and clicked passwords and security but there was no link under the two questions. Now i dont know what to do.... Please help

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
The link will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
(119543)

I don't see the link to reset my security questions. what do I do?

I need to reset my security questions but I don't see a link to reset them or anything. can someone help me??

Per the link below, if you don't see the reset link then you need to contact Apple Support at Apple ID: Contacting Apple for help with Apple ID account security
If you forgot the answers to your Apple ID security questions

HT5312 I can't receive email to reset my security questions why ? However I can receive email for any thing . what can I do ?

I can't receive email to reset my security questions why ?
However I can receive other emails from apple . what can I do ?

If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder on that account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5312 having trouble recieving my link to reset my secret questions

Similar Messages

Maybe you are looking for