HT5312 Hello, ich forgott my security question asweres. Can you help me?

Hello
in my browser i can´t see the field for reset and create new input per e-mail. What can i do

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use.

Similar Messages

  • HT5312 hello , i forgetten my security quistion ? can you help me plaese ?

    hello ,
    I forgetten my security quistion ? can you help me please ?
    Thank you .

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105807)

  • HT5312 I dont now what my security questions is ,, can you help??

    I dont now what my security questions is ,, can you help??
    All I remember is the name of my favorite teacher, a Haifa
    Thanx..

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99824)

  • I can't remember the answers to the security questions. Can you help me

    I can't remember the answers to the security questions. Can you help me?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106517)

  • I have problems with my account I forgot my security questions. Can you help me?

    I was trying to buy music in the iTunes Store and ask me to verify my account because of my new iphone I try filling it out and keep giving me errors. I have forgotten my security questions. Can you guys help me?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97312)

  • HT5312 i cannot remember the answers to my security questions.  Can you please help me reset them?

    I cannot remember the answers to my security questions. Can you please help me reset them?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forget security questions , please can you send it on my email

    I forget security questions , please can you send it on my email

    Hello,
    This is a public community and is not answered by Apple emloyees.
    But I can tell you that you will need to call Apple to get this taken care of unless you have a recovery email adress on your account.
    To go through the recovery email process click here.
    To contact Apple support click here.
    Regards,
    Jake

  • I forgot the password of icloud and i forgot the security question also can you please help me

    i forgot the password of icloud and i forgot the security question also can you please help me

    it's [email protected]

  • I forgot security question answer can you please reset my answer

    I forgot security question answer can you please reset my answer
    <Email Edited by Host>

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    Nobody on these boards can arrange for a rescue email to be sent to you. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108254)

  • HT201472 can you guys please help me find my ipod because i lost it a week ago and i cant find it i've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway here my

    can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway  or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
    <Personal Information Edited by Host>

    You are not addressing Apple here. We are all just users like yourself
    lost/stolen                                     
    No app on the iOS device is required.                           
    - If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iOS device and have the device play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
    - There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • HT5312 Hi I forgot my security questions how can I reset?

    HI I FORGOT MY SECURITY QUESTIONS HOW CAN I RESET THEM?

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (92850)

  • HT5312 i'm forgot my security questions.how can i reset them?

    hi
    i'm forgot my security questions.how can i reset them?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • If you have forgotten your security question how can you change them?

    Have not had to use this option so I really have forgot all about setting this up till the other day.. But when this come up that I did have to use I found out I forgot what I had use.. Stupid me.. Any way I did get my password rest and thought changing this would be simple inside my account.. Wrong... Appears you have also know your old one to change it.. Now this is so stupid.. I don't want to have to pay for support to have apple to reset this option.. Does any one know if Apple has a Email support to help with issue like this.. I may never need this option again but really it was a pain to get around it.
    Thanks Everyone

    Contact Apple, they can reset the security question infomation and you shouldn't need to pay for support on this. There is no troubleshooting your paying for, you're just having assistance for account security

  • HT5312 hello.I forget my security questions answer.please help me.please.please

    Hello.
    I forget my security questions answer.please help me.please.please

    See Here..
    Apple ID: Contacting Apple for help with Apple ID account security

  • HT5312 I'm never receiving an email about my security questions! Can you fix this sovI can get it?

    Every time I need to get an email from apple about retrieving my security question for answers, nothing ever shows up, I wait and wait, but still nothing!

    These are user-to-user forums, you are not talking to Apple here.
    You've checked the spam folder on your rescue email account as well as its inbox ? You could also see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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