HT5312 Help me change my security questions
Change my security questions
If you can remember their current answers then you can login here and change them : https://appleid.apple.com
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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HT2204 I need help to change my security questions I have forgot them
I need help to change my security questions I have forgot them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 i cannot change the security questions on the itunes account where do I go ?
i need to know where I can change the security questions on an Itunes account
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Here > Apple Support iTunes Store Contact -
HT5312 How to change my security question because I forget my security question
How to change my security question because I forget my security question
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
Or… click on the blue "Start your support request online" links. -
HT5312 Can I change my security questions
I really want to change my security questions because I have money that I want to spend,I can't even get music or games
same here! i forgot my security question answers and i cant even get music! it wont let me and i have money to spend
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My friend made my apple I'd with a fake rescue mail and now I can't reset the security questions that I forgot and all because of that I can't sow load anything payable. Please help:(
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you didn't previously set up a valid rescue email address, only Apple itself can assist with recovering lost answers.
(87960) -
I need help with Changing my Security Questions, I have forgotten them.
Its simple, I tried buying a Gym Buddy Application and I had to answer my security questions... Which I have forgotten I made this a while ago so I probably entered something stupid and fast to make I really regert it now. When i'm coming to this...
Hello Adrian,
The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article for assistance with resetting the security questions:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Need help with changing my security questions
I need to know how I can buy songs but I forgot my security questions so how do I change them?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 how to change my security questions
how do i change my security questions
If you can remember their answers then you can login here and change them : https://appleid.apple.com
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 I wanna change my security question.
I'm trying to reset the security questions that I have to answer for my Apple ID but I don't have the option to. I went to myappleid.com, signed in, and went to the security questions, but there was no way to reset these questions. If I type something in, it says "The Authentication Information provided does not match our records. Please verify your personal information and try again" but there is no way to reset my answers. Also, can you tell me how to change the questions if I am able to reset the information?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Can someone help me change my security questions? Plz
I bought a 15$ dollar prepaid card today and redeem It today. I was gonna use my money for a game I have called "Battle Camp" I was gonna buy something from the game but it asked for my security questions answers But I forgot them. Can someone plz help me out here?Plz and thanks :/
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111930) -
HT5312 How to change my security question
Can someone help me
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 Help I forgot my security questions answers
Hello I forgot my security questions and I cannot seem to type anything in the reset page can u pls advise
What 'reset page' are you trying to type on and what are you trying to type on it ? You are using steps 1 to 5 on the HT5312 page that you posted from i.e. you've gone to https://appleid.apple.com/ and clicked 'Manage your Apple ID' on the right-hand side of that page and logged into your account ; then clicked on 'Password and Security' on the left-hand side of that page and on the right-hand side of that page is there a reset link beneath the two questions ? The reset link will only show if you have a rescue email address (which is not the same as an alternate email address) on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 Help me reset my security questions
How can I reset my security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100269) -
Please help me change my security questions for my apple id. i have forgotten my security question answers
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699
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