HT5312 Help me please!!! Can't reset my security questions :-(

Please reset my security questions ,,,,,

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

HT201363 Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105243)

Please help me I can not reset my security question

I need help I can not reset my security questions because my recovery email is not working and I don't know the security answers how do I change the recovery email?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 Can you please let me reset my security questions!!????? Please

Can you please let me reset my security questions!!!????? Please!!

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 I can't remember my Answers and i can't reset my Security questions because i don't have a rescue mail what can i do?

Hi ALL,
hope you are well.
I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
So please can i have some support.
I'll appreciate your help.
Thanks

Reset Security Questions
     There are several different methods. Try one. If it doesn't work,
     then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 How can I reset my security questions if I don't have a rescue email address

How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

How can i reset my security questions and there is no reset my questions below it any help plz

how can i reset my security questions and there is no reset my questions below it
any help plz

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101110)

Hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.

hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
<Email Edited By Host>

The next option is to contact apple support & they have a team which can help you to reset security questions.
Taz

Dear Gents , till now i can't reset my security questions and i forget the answers please do something for me and find the below as per your request . note : i can't purchase any thing also , thanks in advance. BR

Dear Gents ,
till now i can't reset my security questions and i forget the answers please do something for me and find the below as per your request .
note : i can't purchase any thing also , thanks in advance.
BR
i sent my issue to you under this subject :
RE: Please verify that we have the right address for you
my email in [email protected]

Copied from the link provided.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105466)

HT5312 how can i reset my security question i dont have a an optional rescue email adress

how can i reset my security question i dont have a an optional rescue email adress

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87718)

HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 good day ) i have question ) how can i reset my security question can i reset my security questions... because i forgot them...

good day ) i have question ) how can i reset my security question can i reset my security questions... because i forgot them...

Your profile says you have Mavericks, is that true? yes
Do you have an Apple logo in the top left corner of your screen? yes
When you click on it, do you have an App Store option in the drop down menu? yes
i have no this blue sentence...

TS1424 I forgot the security/questions, How can I reset my security questions?

I need a small help please. How can I reset my security/question because I forgot the answers.
But still I know my Apple ID's password and I can access to my ID.
Please there is anyone can help me?
Thanks
Hana

Hi Niel,
Thanks a lot for your considering my email.
But when I creat the my Apple ID first time I did not put any email the Rescue Email Address I keep it empty.
What I should do now to reset my security questions?
Please I need urgent help or advise.
Thanks
Hana

I can't reset my secure question and i need reset yor secure question in my profile

i can't reset my secure question and i need reset yor secure question in my profile
i need this link for reset my securiti question.
i can't call apple support. please help me by email.
tanks for your help

1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Email Here > Apple Support iTunes Store Contact

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

HT5312 Help me please!!! Can't reset my security questions :-(

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