HT5312 Hi, I've forgotten my username and security questions and now locked my account. Tried contacting apple support but it wont accept my telephone number. I can't chat with Apple as I don't have a contact. Is there a support contact number please? T
Just trying to back up my data. I have now closed my email account of my original email so cant receive email or remember security questions. Tried setting up another account but it doesnt allow access to iCloud. Now managed to lock my account for 8 hours. Unable to Chat with Apple as I dont have a contract. Tried submitting a telephone request - it just tells me to add a valid number (which I did offer up home and mobile) neither of which were accepted. So completely stuck after starting this 5 hours ago. Does anybody know if Apple has a telephone support contact number please that I can ring and actually speak to somebody? Thanks!
You'd selected the correct country for you and your iTunes account ? The form has validation to check that the phone number is valid for the country that you select.
If your country appear on this page then try the link/number for it : http://support.apple.com/kb/HT5699
Similar Messages
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I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
how can i reset them?Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
HI there, i purchased CS5 Photoshop back in 2010, and had to format my mac. Now i need to download my CS5 again, but cannot find the download files. Where can i find the download of CS5? I have my serial code but cannot find the download.Downloading, Installing, Setting Up
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
i forgot my i cloud apple password and security question and i dont remember the id well how can i activate my device? please i need help
Hello there, Hisham1977.
The following Knowledge Base article provides the steps to follow if you've forgotten the answer to your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro -
I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!
Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 I sent an email to reset my security questions and I have not received any emails?
I have sent myself an email through iTunes to reset my security questions and I have not received any emails..help?!
Check your junk mail folder just in case.
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Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468) -
Forgot password and Secure questions and dont have a rescuemail... How do I get back in
I not sure how.. But somehow I lost contact with my other iCloud account. i can't remember the questions and my pasword have been reset.... How do I get back in to the account...
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
Since you chose not to use a computer, your only remaining action is Recovery Mode per the instructions here. -
i cannot purchase any thing as i have to log in usind BBID, my young son does not remember the password or the security question or the answer.please help
How to change or reset a BlackBerry ID password
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V -
I have an apple tv, apple keyboard and klipsch bluetooth speakers. I have been trying to pair them on apple tv so that I can watch netflix
thru my speakers. I have tried everything but it wont seem to work. Any suggestions would be helpful.
<Email Edited by Host>The ATV only supports bluetooth for keyboards.
Posting your email in a public, world-wide forum is not smart. -
This is a one-user Mac running snow leopard. I don't think I ever set up an admin account since I am the only user. Why can't I update Firefox?
* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
I have been trying to change my security questions and im not getting the emails to do so
ive been trying to change my security questions but it wont send me a email
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form. -
I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is <edited by host> and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to <edited by host> and the email <edited by host> that is my other apple ID and the password work on apple but my yahoo account I forgot my password and security question and it won't verify to my email on to my apple email. so it send the answer to <edited by host> and I can't get it! So Can u do something? Both account r also on my iCloud. I can open both apple account but it won't let me buy nothing on my <edited by host> ! On my <edited by host> that one dose let my buy thing but I had lot of thing I bought on <edited by host> I bought lots of movies music and app. I spend lot of money on this account.
It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there. -
Have forgotten answers to security questions and no longer have a backup email account
I have forgotten answers to my security questions and no longer have a bakup email acc. what do I do?
If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104642) -
HT5312 forgot rescue email and security question
What can i do if i forgot my rescue email and security questions, and i dont want to call?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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