HT5312 How can I change my rescue address for my itunes account?

I have managed to forget my answers to the security questions and have changed ISP since I set up my itunes account. I have now locked my account after trying various answers and my only option is to have an email sent to an email account linked to an old ISP that I use to use.
Can anyone please advise what options I have and how I can update the rescue email address so I can get my questions reset?

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
          Ask to speak with the Account Security Team...
Or Email Here  >  Apple  Support  iTunes Store  Contact
More Info >  Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

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    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
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    How can I change my rscue address in my Apple ID account?

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    http://support.apple.com/kb/ht5312
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  • HT5312 how can i change my rescue email?

    How can iI change my rescue email? My original apple id email is no longer valid and I would like to change my apple id to what is currently my rescue email. I have a secondary email that I can change to my rescue email. However, because I could not designate my primary email as my apple id, my current secondary email is my apple id. Please help.

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    Alt strategy -- 
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  • How can i change the security question on my itunes account??

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  • HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.

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